Nick Pridham

Irina was awesome to deal with! The whole team works very hard to make your experience comfortable. Irina went above and beyond what we expected, always easy to contact and answeri The whole team works very hard to make your experience comfortable. Irina went above and beyond what we expected, always easy to contact and answering all of our questions. JJ is still working to resolve an issue for me and making sure we get what we expected. Nick was extremely proficient and friendly and went through the paperwork part very quickly. All in all, one of our better experiences buying a car. More

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This was a great experience! !! No hassle straight forward!!! They kept within my budget and so friendly!!! !! No hassle straight forward!!! They kept within my budget and so friendly!!! More

by jame_79 Verified Customer Verified Customer

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Noah from Key GMC of Rochester made the buying process or my new 2026 GMC 2500 SLT a great and painless experience. The service department was great also. my new 2026 GMC 2500 SLT a great and painless experience. The service department was great also. More

by rgelardielectric Verified Customer Verified Customer

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The whole sales process was easy and painless. My salesman Noah was professional and worked hard to make the deal happen. The finance department was great also. Thank you Key GMC of Rochester for My salesman Noah was professional and worked hard to make the deal happen. The finance department was great also. Thank you Key GMC of Rochester for my 2026 GMC 2500 SLT. More

by rgelardielectric Verified Customer Verified Customer

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Irina Is a wonderful salesperson . From the second i walked in , i knew i was being taken care of . When they didn't have the vehicle i wanted, she went out of her way to find it and From the second i walked in , i knew i was being taken care of . When they didn't have the vehicle i wanted, she went out of her way to find it and bring it to the dealership . Would highly recommend her as she is extremely knowledgeable and friendly. More

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service charged $200 to diagnose problem but didn't even test drive. The lane keep system keeps signaling that you are crossing lane even on straight away, they said nothing wrong. When I went to start car test drive. The lane keep system keeps signaling that you are crossing lane even on straight away, they said nothing wrong. When I went to start car and engage system the button light says lane keep is on but drivers scene says its off. So if I saw it when starting car I guess their mechanic should see it.Took the car down the road same thing steering by itself on straight aways. Went to see service manager and he never apologized and spoke like it was nothing. Will never use them again. More

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The team in Rochester was very professional made the whole buying process. Very simple explained everything to us in detail. We couldn’t be happier. whole buying process. Very simple explained everything to us in detail. We couldn’t be happier. More

by fabric42 Verified Customer Verified Customer

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Great experience. From the sales rep to the finance department things went very smooth. No pressure during the whole process. From the sales rep to the finance department things went very smooth. No pressure during the whole process. More

by smarkievitz Verified Customer Verified Customer

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Key GMC of Rochester is a very low pressure laid back dealership. I feel I got a good deal on the 2026 Sierra 1500 I purchased. dealership. I feel I got a good deal on the 2026 Sierra 1500 I purchased. More

by jhbird48 Verified Customer Verified Customer

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Would have given a five star rating however we went home with a 33 k truck that has two fobs that don’t work!! I did not know this until we arrived home an hour and a half later as we live in Maine. My hus with a 33 k truck that has two fobs that don’t work!! I did not know this until we arrived home an hour and a half later as we live in Maine. My husband thought he could figure it. Your sales people are aware that we had two fobs that didn’t work. After reading the manual and a conversation with our mechanic he did fix it. Dead batteries!!! More

by merena21 Verified Customer Verified Customer

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