Nick Newcom

On 10/30/2024, I drove all the way from Kansas City to Mel Hambelton Ford in Wichita, KS, to trade in my 2016 Ford Explorer and buy a brand new 2025 Ford Explorer Active. Unfortunately, what should have b Mel Hambelton Ford in Wichita, KS, to trade in my 2016 Ford Explorer and buy a brand new 2025 Ford Explorer Active. Unfortunately, what should have been an exciting purchase quickly turned into a huge hassle. Less than 24 hours after purchasing and driving my new vehicle home, with under 300 miles on it, I received a warning about a power steering issue that required immediate service. I reached out to Nick at Mel Hambelton, who advised me to take it to a Ford service center in Kansas City. The service center determined that the power steering wiring harness was faulty and needed to be replaced. To make matters worse, they didn’t have the part in stock and had no clear timeline for when it would arrive. Frustrated by the situation, I contacted Mel Hambelton to share my experience and ask if they could offer any compensation or extended warranty, given that my brand-new car was already in the shop. The response? “We don’t build the car; we just sell it.” This made it very clear that they don’t stand by the quality of the vehicles they sell. I was told there was nothing more they could do because the repair was covered under the standard warranty. When I contacted Ford corporate, I was told to take it up with the dealership. So, I was left in an endless loop between Ford and Mel Hambelton. Mel Hambelton did mention an extended warranty as a potential option—but only if I purchased it. Despite their promise to follow up with pricing, their Business Manager Jon has yet to get back to me. This entire experience has been nothing but disappointing. Buying a new car should be exciting, not a nightmare. Mel Hambelton Ford clearly doesn’t prioritize customer satisfaction or stand behind the vehicles they sell. I deeply regret choosing them and will never do business here again. Do better, Mel Hambelton. Stand by the products you sell and treat your customers right. More

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Wow! Nick responded to my email inquiry on Tuesday morning and the rest is history! We bought our Expedition Tuesday night!! Everyone who was part of our Nick responded to my email inquiry on Tuesday morning and the rest is history! We bought our Expedition Tuesday night!! Everyone who was part of our purchasing experience was super friendly - they stayed late and made sure we were comfortable with our new vehicle and had all of our questions answered. My husband and I both agree that this was our favorite car buying experience! We highly recommend Mel Hambelton Ford! More

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Nick, Stan and Robert took care of us! They made the car buying process quick and easy! They made the car buying process quick and easy! More

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Very friendly atmosphere. Clean and very nice showroom. Will definitely come here for my next car. Clean and very nice showroom. Will definitely come here for my next car. More

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WOW! What an awesome experience! Easy and professional would recommend to anyone looking for a new or preowned vehicle! What an awesome experience! Easy and professional would recommend to anyone looking for a new or preowned vehicle! More

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My buying experience on a new F150 could not have been better. Excellent communication, continuous flexibility and and a clear commitment to a personal touch and tailored service. From my first visit better. Excellent communication, continuous flexibility and and a clear commitment to a personal touch and tailored service. From my first visit through delivery, it was a premier process. Could not have been more pleased with the service from Nick and Stan. More

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Worked with Nick, Stan, and Emily awesome people and helped me get into a brand new bronco helped me get into a brand new bronco More

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Favorable aspect in all areas. Nick amd Obi was very sincere and respectful and patiently waited for our decision. Mel Hambelton team is the place to go!! sincere and respectful and patiently waited for our decision. Mel Hambelton team is the place to go!! More

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Nick newcomb Gave very honest and helpful advice. He helped me make the best decision about which car to purchase. Didn’t feel he was pressuring me to spend more. Gave very honest and helpful advice. He helped me make the best decision about which car to purchase. Didn’t feel he was pressuring me to spend more. Actually bought the cheaper car. Great to work with! He even fed me and kept me in diet Dr Pepper!!! 😂 More

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Thank you! I really am impressed with the quality of service that I received when visiting your dealership. Met with Nick and discussed many options for a new c I really am impressed with the quality of service that I received when visiting your dealership. Met with Nick and discussed many options for a new car. He was very courteous and informative. I will certainly tell my friends about my experience. Thank you again. Douglas Erickson More

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