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Nick Nakama
Nick Nakama at Honolulu GMC Cadillac
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Nick Nakama

sales

Honolulu GMC Cadillac

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.2
27 Reviews
4.2

27 Reviews

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27 Reviews of Nick Nakama

January 27, 2025

Dealership Rating
Employee Rating

Got me in and out without any issues. Came in for a recall and car runs smooth. More

by AKMSFRA
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Ahlo, Herman Teves, Jr., Kalai Mukawa, Jeff Lee, Theresa Karas, Jenn Turner, Jeff Huang, Dante Jovenal, Andrew Morey

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Jan 27, 2025

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 01, 2025

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Employee Rating

Customer service was very professional polite, courteous, and treated me as a family with respect and honor as a Veteran. More

by ARMYMEDIC222008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas, Jenn Turner, Dante Jovenal, Andrew Morey , O’okina Anub

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Jan 02, 2025

Honolulu GMC Cadillac responded

Thank you for sharing your experience with us! We're honored to have provided a respectful and courteous service at Honolulu Buick GMC Cadillac. We appreciate your support and look forward to serving you again in the future!

December 10, 2024

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Employee Rating

Buying experience was smooth and easy. Customer service is TERRIBLE. Just need an update of my truck that is getting warranty/recall work done. The service manager Jeff has not called me More

by DE6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Theresa Karas , Kathryn 3 stars

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Dec 12, 2024

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

November 29, 2024

Dealership Rating
Employee Rating

The people are professional and nice to work with but the lack of communication and long waiting period for my car to ship is unacceptable. More

by FWTURRI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas, Andrew Morey

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Nov 29, 2024

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

November 15, 2024

Dealership Rating
Employee Rating

I always bring my GMC SIERRA DENALI here to Honolulu GMC Cadillac for all of my trucks service needs. Micah is always great going above and beyond with his customer service is second to none! I recommend Ho More

by KNDAMARAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micah Waiamau

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Nov 15, 2024

Honolulu GMC Cadillac responded

Thank you for trusting Honolulu Buick GMC Cadillac with your Sierra Denali's service needs! We're delighted to hear that Micah consistently provides top-notch customer service. We look forward to seeing you at your next visit—mahalo for the recommendation!

November 04, 2024

Dealership Rating
Employee Rating

Bought in good faith but had issues before making 3 months. Inconvenienced my time no care More

by KBALANON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Lee, Theresa Karas

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Nov 08, 2024

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 22, 2024

Dealership Rating
Employee Rating

Terrible communication. Service department is very slow. They will tell you anything to get you to buy. More

by 7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kalai Mukawa

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Sep 26, 2024

Honolulu GMC Cadillac responded

We apologize for the poor communication and slow service you experienced. This feedback is concerning, as we strive to provide honest and efficient service at all times. We would like to address your concerns directly, so please reach out when convenient. Thank you, Justen Chilcoat - General Manager

August 31, 2024

Dealership Rating
Employee Rating

Easy transaction, very helpful knows his job well very pleasant made us feel very comfortable More

by ARLETTEJ76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Morey

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Sep 02, 2024

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

June 10, 2024

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Employee Rating

I am pleased with my car. The team was hospitable. However, there are two things that would have made my buying experience and excellent one: 1) receiving my car with a full More

by DIOTA15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Morey

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Jun 10, 2024

Honolulu GMC Cadillac responded

Thank you for your feedback! We're glad to hear you're pleased with your car and found our team hospitable. Your suggestions about the gas tank and keys are noted, as we strive to improve at Honolulu Buick GMC Cadillac. We appreciate your business and hope to see you again in the future!

June 01, 2024

Dealership Rating
Employee Rating

They can help you get a car. Good customer service. If you there they are willing to help you get a car More

by HADEPAS808
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas

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Jun 03, 2024

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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