Nick Nakama
Nick Nakama at Honolulu GMC Cadillac
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Nick Nakama

sales

Honolulu GMC Cadillac

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.2
22 Reviews
4.2

22 Reviews

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22 Reviews of Nick Nakama

November 04, 2024

Dealership Rating
Employee Rating

Bought in good faith but had issues before making 3 months. Inconvenienced my time no care More

by KBALANON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Lee, Theresa Karas

Nov 08, 2024

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 22, 2024

Dealership Rating
Employee Rating

Terrible communication. Service department is very slow. They will tell you anything to get you to buy. More

by 7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kalai Mukawa

Sep 26, 2024

Honolulu GMC Cadillac responded

We apologize for the poor communication and slow service you experienced. This feedback is concerning, as we strive to provide honest and efficient service at all times. We would like to address your concerns directly, so please reach out when convenient. Thank you, Justen Chilcoat - General Manager

August 31, 2024

Dealership Rating
Employee Rating

Easy transaction, very helpful knows his job well very pleasant made us feel very comfortable More

by ARLETTEJ76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Morey

Sep 02, 2024

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

June 10, 2024

Dealership Rating
Employee Rating

I am pleased with my car. The team was hospitable. However, there are two things that would have made my buying experience and excellent one: 1) receiving my car with a full More

by DIOTA15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Morey

Jun 10, 2024

Honolulu GMC Cadillac responded

Thank you for your feedback! We're glad to hear you're pleased with your car and found our team hospitable. Your suggestions about the gas tank and keys are noted, as we strive to improve at Honolulu Buick GMC Cadillac. We appreciate your business and hope to see you again in the future!

June 01, 2024

Dealership Rating
Employee Rating

They can help you get a car. Good customer service. If you there they are willing to help you get a car More

by HADEPAS808
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas

Jun 03, 2024

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 24, 2024

Dealership Rating
Employee Rating

Dealership started experience started out great but has quickly taken a turn in the wrong direction, bought a truck 8 days ago and had to take it in for service less then 34hrs later. The service departmen More

by JEEP21492.MT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Theresa Karas

May 31, 2024

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 17, 2024

Dealership Rating
Employee Rating

My experience at this car dealership was exceptional! Upon entering, the staff displayed a welcoming and accommodating demeanor. They attentively addressed my requirements and assisted me in discovering More

by RKDUVAL
Recommend Dealer
Yes
May 19, 2024

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 02, 2024

Dealership Rating
Employee Rating

Nick & Theresa worked above and beyond to make our process easy and to get it done efficiently More

by DCFABRICATIONHI
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas

May 03, 2024

Honolulu GMC Cadillac responded

We are very happy to hear Nick and Theresa provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 09, 2024

Dealership Rating
Employee Rating

Great communication and the customer service is good! All the steps were explained in detail to me and I really appreciated that extra effort to make sure I was aware of what was going on. Micah is alw More

by VANESSA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas , Micah

Apr 09, 2024

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Micah met your expectations. Thank you again for choosing Honolulu Buick GMC, Vanessa, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 23, 2023

Dealership Rating
Employee Rating

I am still waiting for someone to contact me about repairs on my vehicle that supposedly went through a rigid vetting process before being sold to me..... More

by SVENDSENCRISTINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jeff Lee, Theresa Karas

Aug 26, 2023

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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