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McGovern Ford of Saugus

Saugus, MA

4.8
661 Reviews

1481 Broadway

Saugus, MA

01906

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661 Reviews of McGovern Ford of Saugus

April 20, 2025

Jeff at QuickLane and his crew do an excellent job on maintenance and repairs and only do what is needed. More

by JayGardner11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Apr 21, 2025 -

McGovern Ford of Saugus responded

Jay, we're delighted to hear that Jeff and the QuickLane team at McGovern Ford Saugus provided excellent service. Thanks for sharing your experience!

April 20, 2025

Service was good gave us a loner while work was being performed hopefully this service will fix the problem with Ac unit 2nd time back for this problem so far so good they say it’s a slow leak More

by dkmat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylies, Joaquin Greenwood, Christine Morganelli, Kerry Bontos
Apr 21, 2025 -

McGovern Ford of Saugus responded

Thank you for sharing your experience with McGovern Ford Saugus! We're glad to hear that the service team provided a loaner and addressed the AC issue. If there's anything else we can do, please let us know!

April 18, 2025

The entire process from A-Z was perfect. Kyle and McGovern Ford of Saugus staff were very welcoming and took their time to listen to what I wanted while taking into consideration my budget. More

by casaloki22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Fowler , Alex Avanesau, Jose Guzman, William Barboza, Suad Alushaj, Luiz Fernando Silva
Apr 18, 2025 -

McGovern Ford of Saugus responded

We're delighted to hear that Kyle and the McGovern Ford Saugus team provided such a welcoming experience for you. Thanks for sharing your positive feedback!

April 14, 2025

The experience was wonderful - thanks to everyone at the dealership - I enjoy the experience thank you More

by Jmerchant429
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcelo Kopper
Apr 14, 2025 -

McGovern Ford of Saugus responded

We're delighted to hear you had a wonderful experience with us at McGovern Ford Saugus! Thank you for the kind words and enjoy your new ride!

April 14, 2025

Fantastic no mess around service. Very thorough and attention to detail oriented. No stone was I turn and they want to provide the best service they can. kudos!! More

by Gray Ghost Stang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli
Apr 14, 2025 -

McGovern Ford of Saugus responded

Thank you for the kudos! We're delighted to hear that our team at McGovern Ford Saugus provided thorough and attentive service. We appreciate your support and look forward to serving you again in the future!

April 14, 2025

Great service very helpful and professional on time great over all help back bone of dealership More

by Robertmdimentoralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli, Kerry Bontos
Apr 15, 2025 -

McGovern Ford of Saugus responded

Robert, thank you for the kind words for our McGovern Ford Saugus team. See you next time!

April 11, 2025

Uncooperative and won't refund my money. Kyle is dishonest, he told me three days ago he was going to refund my $500, he lied to me and didn't. I had to visit the branch in person today. I w More

by Mohamed yousef
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 21, 2025 -

McGovern Ford of Saugus responded

Hi Mohamed, thank you for your feedback. We’re sorry to hear about your concerns. We want to clarify that your deposit was refunded promptly upon your first request. As noted at the time of the refund, it typically takes 3–5 business days for the transaction to be processed and reflected by your financial institution. Unfortunately, we do not have control over that processing time once the refund has been issued. If you have any further concerns, please do not hesitate to reach out to our General Manager, Alex Avanesau, directly via email: aavanesau@mcgovernauto.com.

April 10, 2025

Great service friendly informative and knowledgeable I highly recommend them for service work on your vehicle More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista
Apr 10, 2025 -

McGovern Ford of Saugus responded

John, thank you for recommending McGovern Ford Saugus! We're glad to hear our team provided friendly and knowledgeable service. We appreciate your support!

April 07, 2025

Although we had to wait for an hour and a half because we were walk-ins. The attention to detail and taking care of the vehicle was very good More

by lorrainepulicari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilfredo Ramos, Jeff Perkins
Apr 07, 2025 -

McGovern Ford of Saugus responded

Thank you for your patience during the wait at McGovern Ford Saugus. We're glad to hear that our team's attention to detail made it worthwhile and took great care of your vehicle!

April 06, 2025

When I need my truck repaired I know McGovern Ford always gets the job done. More

by pjf103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli
Apr 07, 2025 -

McGovern Ford of Saugus responded

This is a fantastic review. Thanks from the entire team at McGovern Ford Saugus!

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