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McGovern Ford of Saugus

Saugus, MA

4.8
871 Reviews

1481 Broadway

Saugus, MA

01906

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871 Reviews of McGovern Ford of Saugus

August 28, 2026

Krista was great in explaining everything my car needed for service. She communicated everything and was thorough. Thank you!! Rita More

by Rquaceci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista, Melvin Deleon, Jeff Perkins
Aug 28, 2026 -

McGovern Ford of Saugus responded

Thank you for sharing your experience with Krista! We’ll be sure to pass along your kind words. See you next time at McGovern Ford Saugus! -McGovern Ford Saugus Service Team

August 27, 2026

It was friendly, quick, they didn't pressure me, they were patient, considerate & cooperative. I would recommend this dealership. More

by aveilleux57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Fowler
Aug 28, 2026 -

McGovern Ford of Saugus responded

Thank you for the kind words! We’re glad you felt comfortable and well taken care of. Safe travels from all of us at McGovern Ford Saugus!

August 21, 2026

Very quick and efficient. Friendly welcome and very informative for my first trip in which was nice. More

by BostonCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista
Aug 25, 2026 -

McGovern Ford of Saugus responded

It's great to hear you felt well taken care of from start to finish. Thank you for choosing McGovern Ford Saugus and for sharing your experience with our team!

August 19, 2026

I absolutely loved my experience at the Ford dealership! I purchased my Maverick there, and the entire team was amazing. My salesperson, Braytner, was extremely attentive and helpful, along with the manager More

by Lucasfelipevideira12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Avanesau, Mark Taliento, Robert Rapazzo, Melvin Deleon, Jeff Perkins, Suad Alushaj, Gabriel Zorrilla, Peter Baker, Keith Austin, Mario Indorato Jr.
Aug 19, 2026 -

McGovern Ford of Saugus responded

Thank you for sharing your experience, Lucas! We're glad to hear you had such a positive visit with our team. Enjoy your new Ford Maverick! - McGovern Ford Saugus

August 18, 2026

Exceptional service, value their customers, amazing team, good value, would highly recommend, my go to shop for all services More

by david.forman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane
Aug 19, 2026 -

McGovern Ford of Saugus responded

David, thank you for making our day with your feedback! Your recommendation is truly valued, and we’re proud to be your go-to team. Your support means a lot to us at McGovern Ford Saugus!

August 16, 2026

Very fast and efficient, Knowledgeable staff and my vehicle was finished as promised. Myles explained what was checked over and made suggestions for future services. More

by Quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles
Aug 17, 2026 -

McGovern Ford of Saugus responded

Quinn, we're glad to hear Myles provided helpful, efficient service, and got your car finished on time. Thanks from all of us at McGovern Ford Saugus!

August 14, 2026

Very professional and detailed with the service provided to us also very friendly happy with service More

by goodwinmary30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shederly Ramirez, Melvin Deleon
Aug 17, 2026 -

McGovern Ford of Saugus responded

Thank you for stopping by to leave McGovern Ford Saugus a wonderful review!

August 13, 2026

Was a horrible experience, sat there for one hour waiting to get a simple sticker on my car and then was told the machine didn’t work More

by rogerzeghibe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin Deleon, Mike Quinn, Peter Baker, Keith Austin, Mario Indorato Jr.
Aug 21, 2026 -

McGovern Ford of Saugus responded

Hi Rogerzegnibe, I’m sorry to hear about your experience, and I completely understand your frustration after waiting an hour for what should have been a quick visit. Unfortunately, the equipment we use is connected directly to the state system, and when that system or equipment is not functioning properly, it is outside of our control. We understand, however, that this does not make the wait any less frustrating for you. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. We will always do our best to keep these situations from impacting our customers’ experience. Thank you, Aliaksei Avanesau - General Manager - (781) 484-0215

August 12, 2026

Their service was excellent. Having Uber for transportation back to home and then again for a return is a great addition. More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Deleon
Aug 13, 2026 -

McGovern Ford of Saugus responded

Dan, thank you for sharing your five-star review of McGovern Ford Saugus. We appreciate your feedback and support and hope to see you in the future! Safe travels!

August 07, 2026

I’ve purchased six vehicles from this car dealership at this location going way back to when it was Gibbs Ford always had a good experience and it definitely seems they’re keeping a tradition of excellence More

by bignuzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles and Lou from the service department
Aug 10, 2026 -

McGovern Ford of Saugus responded

We’re delighted to have your continued support and trust! Thank you for choosing us through the years. We truly value your loyalty and look forward to helping you in the future! - The McGovern Ford Saugus Team

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