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Nick GrimShaw

Overview Reviews (49) Inventory (149)

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Nick GrimShaw

Nick GrimShaw | Page 3

Service Manager

Gervais Volkswagen

6-B Industrial Ave E
Lowell , MA 01851

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4.7

49 Reviews

Overview Reviews (49) Inventory (149)

4.7

49 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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49 Reviews of Nick GrimShaw

June 26, 2026

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Employee Rating

2nd time had oil change heat shield not reinstalled correctly. Fell off while driving. Had to go back to dealership to get it fixed. Had to have help to get it back to dealership correctly. Fell off while driving. Had to go back to dealership to get it fixed. Had to have help to get it back to dealership More

by ellenw58

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Jul 01, 2026 -

Gervais Volkswagen responded

We're sorry to hear that your heat shield was not reinstalled correctly. We will share your comments with the team to hopefully improve future service. Your business is appreciated. Tony Strozina tstrozina@drivegervais.com

June 12, 2026

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The level of service is always the best and always super professional with great pricing. professional with great pricing. More

by daniel.sw15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 12, 2026 -

Gervais Volkswagen responded

It's great to hear that our team delivered professional service and competitive pricing on your Volkswagen Atlas Cross Sport. Nicholas is pleased we could exceed your expectations. Thank you for choosing us and we look forward to your next visit. Tony Strozina tstrozina@drivegervais.com

June 03, 2026

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Quick, efficient, valuable service. In and out, no upselling, no drama, just good quality work. In and out, no upselling, no drama, just good quality work. More

by jbacobra

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 03, 2026 -

Gervais Volkswagen responded

Thank you for praising the quick, no-drama service on your Volkswagen Golf GTI. Nicholas and our team are glad we could deliver efficient work without any upsells. We appreciate the opportunity to keep your GTI running smoothly. Tony Strozina tstrozina@drivegervais.com

May 29, 2026

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Exceptional service at Gervais dealership exceeds expectations with friendly experts delivering fast, professional care every time! expectations with friendly experts delivering fast, professional care every time! More

by Wilson O.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 29, 2026 -

Gervais Volkswagen responded

Thank you for recognizing the fast, professional service our team delivered on your Volkswagen Atlas. We’re thrilled to have exceeded your expectations and look forward to assisting you again. Tony Strozina tstrozina@drivegervais.com

May 28, 2026

Dealership Rating

Employee Rating

It is always good. The service department are very good and helpful Nick is great. The service department are very good and helpful Nick is great. More

by leahbonbon

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Sirois

May 28, 2026 -

Gervais Volkswagen responded

Thank you for sharing your experience. We’re delighted the service department made maintenance on your Volkswagen Atlas easy and that Nicholas was so helpful. We appreciate your trust and look forward to assisting you again. Tony Strozina tstrozina@drivegervais.com

May 28, 2026

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Employee Rating

Nick was great what was supposed to be routine check up and inspection sticker turned into diagnosis of many issues that were communicated clearly with updates along the way. and inspection sticker turned into diagnosis of many issues that were communicated clearly with updates along the way. More

by cote0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Sirois

May 28, 2026 -

Gervais Volkswagen responded

Thank you for highlighting how Nicholas guided you through what began as a routine inspection when it uncovered additional concerns. We’re pleased the explanations and updates were clear. We appreciate your trust in our team and your Volkswagen, and we hope to serve you again. Tony Strozina tstrozina@drivegervais.com

May 18, 2026

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Employee Rating

Fantastic service from John Silva, Darya and Nick in service, the whole staff at Gervais VW is really exemplary. Thank you all! service, the whole staff at Gervais VW is really exemplary. Thank you all! More

by Mtarter

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Silva , Danny

May 18, 2026 -

Gervais Volkswagen responded

Thank you for mentioning John and Nicholas for the outstanding help during your service appointment for your used Volkswagen Taos. It’s wonderful to know the entire team made such a positive impact. We look forward to your next visit. Tony Strozina tstrozina@drivegervais.com

May 13, 2026

Dealership Rating

Employee Rating

Best place for all service needs. Great customer service. I only take my cars here Great customer service. I only take my cars here More

by derekliberty

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Sirois

May 13, 2026 -

Gervais Volkswagen responded

Thank you for trusting us with your Chevrolet Silverado 1500. We’re pleased to hear our service and customer care met your needs. We’ll pass your kind words to Nicholas. Tony Strozina tstrozina@drivegervais.com

May 04, 2026

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Employee Rating

I just came in for an oil change and the state inspection sticker. The oil change was very quick, but I did have to come back the next day for the sticker because the RMV computer was not answering. When I w sticker. The oil change was very quick, but I did have to come back the next day for the sticker because the RMV computer was not answering. When I went back, the sticker took all of 15 minutes. Thanks, Gervais. More

by AERIE.MA

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

May 04, 2026 -

Gervais Volkswagen responded

Thank you for choosing us for your Volkswagen Atlas oil change and inspection service. We apologize for the delay caused by the RMV computer issue and appreciate your understanding. We’re glad Nicholas could complete your sticker so promptly on your return. Tony Strozina tstrozina@drivegervais.com

May 04, 2026

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Employee Rating

Had a great experience, my car was repaired with care and Nicolas made the process as easy as possible and all in timely manner! Nicolas made the process as easy as possible and all in timely manner! More

by jarodc73

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 04, 2026 -

Gervais Volkswagen responded

We’re pleased your Jetta GLI received careful, prompt service. Nicholas is glad he could make the process easy for you. Thank you for trusting us with your Volkswagen. Tony Strozina tstrozina@drivegervais.com

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