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Nick GrimShaw
Nick GrimShaw at Gervais Volkswagen

Nick GrimShaw | Page 2

Service Manager

Gervais Volkswagen

6-B Industrial Ave E
Lowell , MA 01851

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4.7
43 Reviews
4.7

43 Reviews

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43 Reviews of Nick GrimShaw

August 18, 2026

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Nick was so helpful professional and knowledgeable! He walked me through the whole process and made the experience a breeze. More

by juliacosta0310
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Alves-Dasilvera

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Aug 18, 2026

Gervais Volkswagen responded

We’re glad the service on your Volkswagen Atlas Cross Sport felt seamless and that Nicholas could guide you through each step. Knowing our step-by-step guidance made the service feel effortless means a lot to our service team. Tony Strozina tstrozina@drivegervais.com

August 05, 2026

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We are always very happy with the service we receive from Gervais. Nick is always so helpful and kind. More

by rebhoule
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Workmanship
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Recommend Dealer
Yes
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Aug 05, 2026

Gervais Volkswagen responded

We’re glad Nicholas continues to provide the supportive, courteous service you deserve. Knowing our service on your Volkswagen Atlas always leaves you satisfied is very rewarding. Tony Strozina tstrozina@drivegervais.com

August 03, 2026

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I brought a 2022 Jetta in for the 40K mile serevice. Nick was very helpful and answered all of my questions. Miguel sent a video of the work to be done. I was glad they told me I didn't need tire rot More

by jmunroe446
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Delgado

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Aug 03, 2026

Gervais Volkswagen responded

We’re glad Nicholas addressed all your questions during the 40,000-mile service on your 2022 Jetta and that our service team sent a video overview of the work ahead. Hearing that our advice saved you from unnecessary tire rotation and wheel-balancing costs means a lot to us. Thank you for the five-star rating. Tony Strozina tstrozina@drivegervais.com

June 27, 2026

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These guys are on their game! Luca, Theo, the entire sales crew were great to deal with. Low pressure and I felt great about my deal with them. Go Gervais! More

by michael.ludwar
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Glenn Wells, Theo Asaridis, Luca Hartmann, Gabriel Alves-Dasilvera

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Jun 27, 2026

Gervais Volkswagen responded

Thank you for sharing your experience. We’re thrilled Luca and Theo provided a low-pressure, straightforward process for your new Volkswagen Tiguan. Thank you for choosing us and for your positive feedback. Tony Strozina tstrozina@drivegervais.com

June 26, 2026

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2nd time had oil change heat shield not reinstalled correctly. Fell off while driving. Had to go back to dealership to get it fixed. Had to have help to get it back to dealership More

by ellenw58
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 01, 2026

Gervais Volkswagen responded

We're sorry to hear that your heat shield was not reinstalled correctly. We will share your comments with the team to hopefully improve future service. Your business is appreciated. Tony Strozina tstrozina@drivegervais.com

June 12, 2026

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The level of service is always the best and always super professional with great pricing. More

by daniel.sw15
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2026

Gervais Volkswagen responded

It's great to hear that our team delivered professional service and competitive pricing on your Volkswagen Atlas Cross Sport. Nicholas is pleased we could exceed your expectations. Thank you for choosing us and we look forward to your next visit. Tony Strozina tstrozina@drivegervais.com

June 03, 2026

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Quick, efficient, valuable service. In and out, no upselling, no drama, just good quality work. More

by jbacobra
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2026

Gervais Volkswagen responded

Thank you for praising the quick, no-drama service on your Volkswagen Golf GTI. Nicholas and our team are glad we could deliver efficient work without any upsells. We appreciate the opportunity to keep your GTI running smoothly. Tony Strozina tstrozina@drivegervais.com

May 29, 2026

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Exceptional service at Gervais dealership exceeds expectations with friendly experts delivering fast, professional care every time! More

by Wilson O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2026

Gervais Volkswagen responded

Thank you for recognizing the fast, professional service our team delivered on your Volkswagen Atlas. We’re thrilled to have exceeded your expectations and look forward to assisting you again. Tony Strozina tstrozina@drivegervais.com

May 28, 2026

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Employee Rating

It is always good. The service department are very good and helpful Nick is great. More

by leahbonbon
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Sirois

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May 28, 2026

Gervais Volkswagen responded

Thank you for sharing your experience. We’re delighted the service department made maintenance on your Volkswagen Atlas easy and that Nicholas was so helpful. We appreciate your trust and look forward to assisting you again. Tony Strozina tstrozina@drivegervais.com

May 28, 2026

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Employee Rating

Nick was great what was supposed to be routine check up and inspection sticker turned into diagnosis of many issues that were communicated clearly with updates along the way. More

by cote0
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Sirois

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May 28, 2026

Gervais Volkswagen responded

Thank you for highlighting how Nicholas guided you through what began as a routine inspection when it uncovered additional concerns. We’re pleased the explanations and updates were clear. We appreciate your trust in our team and your Volkswagen, and we hope to serve you again. Tony Strozina tstrozina@drivegervais.com

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