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Nick GrimShaw
Nick GrimShaw at Gervais Volkswagen

Nick GrimShaw | Page 2

Service Manager

Gervais Volkswagen

6-B Industrial Ave E
Lowell , MA 01851

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4.7
49 Reviews
4.7

49 Reviews

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49 Reviews of Nick GrimShaw

August 26, 2026

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Employee Rating

Great and quick and quick and quick and wuickand on and on and on and in More

by rconradgc247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 26, 2026

Gervais Volkswagen responded

Knowing you found the service on your Tiguan great and quick means a lot to our service team. Thank you for the five-star rating. Tony Strozina tstrozina@drivegervais.com

August 26, 2026

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Three chances to fix my air conditioning and you could not do it. It is ridiculous More

by Kbusby
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 30, 2026

Gervais Volkswagen responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Tony Strozina tstrozina@drivegervais.com

August 22, 2026

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Nick and Keith are amazing they always take great care of me and my car! More

by daniel.sw15
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Grimshaw

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Aug 22, 2026

Gervais Volkswagen responded

Knowing that you feel consistently well cared for and that your Atlas Cross Sport is in good hands means a lot to our service team. Nicholas is pleased each visit meets your expectations. Tony Strozina tstrozina@drivegervais.com

August 21, 2026

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Love working with this group! Always get my car serviced here! Can’t see myself going anywhere else! More

by rlgervais1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Dunn, Danny Abbott, Glenn Wells, Theo Asaridis, John Silva, Luca Hartmann, Gabriel Alves-Dasilvera

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Aug 21, 2026

Gervais Volkswagen responded

Our service department is honored you entrust us with your Volkswagen Atlas Cross Sport each time. Your ongoing loyalty means a great deal to us. Tony Strozina tstrozina@drivegervais.com

August 20, 2026

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Open recall item (airbag) addressed. You have 1 very satisfied customer here! Thank you very much! More

by catcher1611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devyn

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Aug 20, 2026

Gervais Volkswagen responded

Our team is pleased we could address the airbag recall on your Volkswagen Atlas promptly. Knowing that you’re very satisfied means a lot to us. Tony Strozina tstrozina@drivegervais.com

August 20, 2026

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Great experience at Gervais! Nick provided excellent customer service and was amazing throughout the entire process. Friendly, professional, and very helpful. More

by BRIK1273
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 20, 2026

Gervais Volkswagen responded

Our service team enjoyed working on your Volkswagen Taos. Knowing you found Nicholas attentive, professional, and helpful throughout the process means a lot to us. Tony Strozina tstrozina@drivegervais.com

August 18, 2026

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Nick was so helpful professional and knowledgeable! He walked me through the whole process and made the experience a breeze. More

by juliacosta0310
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Alves-Dasilvera

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Aug 18, 2026

Gervais Volkswagen responded

We’re glad the service on your Volkswagen Atlas Cross Sport felt seamless and that Nicholas could guide you through each step. Knowing our step-by-step guidance made the service feel effortless means a lot to our service team. Tony Strozina tstrozina@drivegervais.com

August 05, 2026

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We are always very happy with the service we receive from Gervais. Nick is always so helpful and kind. More

by rebhoule
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2026

Gervais Volkswagen responded

We’re glad Nicholas continues to provide the supportive, courteous service you deserve. Knowing our service on your Volkswagen Atlas always leaves you satisfied is very rewarding. Tony Strozina tstrozina@drivegervais.com

August 03, 2026

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I brought a 2022 Jetta in for the 40K mile serevice. Nick was very helpful and answered all of my questions. Miguel sent a video of the work to be done. I was glad they told me I didn't need tire rot More

by jmunroe446
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Delgado

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Aug 03, 2026

Gervais Volkswagen responded

We’re glad Nicholas addressed all your questions during the 40,000-mile service on your 2022 Jetta and that our service team sent a video overview of the work ahead. Hearing that our advice saved you from unnecessary tire rotation and wheel-balancing costs means a lot to us. Thank you for the five-star rating. Tony Strozina tstrozina@drivegervais.com

June 27, 2026

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Employee Rating

These guys are on their game! Luca, Theo, the entire sales crew were great to deal with. Low pressure and I felt great about my deal with them. Go Gervais! More

by michael.ludwar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Glenn Wells, Theo Asaridis, Luca Hartmann, Gabriel Alves-Dasilvera

Print
Jun 27, 2026

Gervais Volkswagen responded

Thank you for sharing your experience. We’re thrilled Luca and Theo provided a low-pressure, straightforward process for your new Volkswagen Tiguan. Thank you for choosing us and for your positive feedback. Tony Strozina tstrozina@drivegervais.com

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