Nick GrimShaw

John was great! Second time buying a new car from Gervais. They’ve always treated us great. Second time buying a new car from Gervais. They’ve always treated us great. More

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I’m providing this rating for the dealership primarily on my recent interaction with Nicholas Grimshaw. I had given up on Gervais Service after several unsatisfactory visits. I called Nicholas and explained my recent interaction with Nicholas Grimshaw. I had given up on Gervais Service after several unsatisfactory visits. I called Nicholas and explained the situation, my GPS had an update and once it updated my whole screen, telephone charger and radio did not work. I had called when this first happened and a Gervais Service person told me I would need to leave the car for days, if would be difficult to troubleshoot and they didn’t have a rental I could use. So needless to say I delayed in bringing my car in. Pure torture. I was on vacation the end of August so could be without my car. I called Gervais again. Thankfully Nick answered. He absolutely assured me this could be an easy fix, perhaps just a reset. “We’ll take a look at it and I’ll let you know what we can do.” When I arrived, it took a little longer than a reset button, but Nick kept me updated every step of the way. At the end, they did correct the concern but here’s where it gets exceptional. Nick said he wanted to look into whether that was a Volkswagen concern. It turned out it was and I didn’t get charged for the service call. He went more than above and beyond. I literally followed up six weeks later to get this survey so I could share how pleased I was with his incredible Customer Service. Job VERY well done. Please keep Nick in the service department. He just saved a long term customer of yours. More

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We came in knowing what we wanted and were ready to buy, it simply did not need to take 4 hours it simply did not need to take 4 hours More

by JAREDHEBERT1 Verified Customer Verified Customer

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My car's battery is dead, the Gervais did a great job to change it in short noitice. change it in short noitice. More

by jianming.han Verified Customer Verified Customer

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Nicholas Grimshaw was super nice! Thanks for taking care of my car and for washing it too!! Thanks for taking care of my car and for washing it too!! More

by Nancy317 Verified Customer Verified Customer

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Service went well. There was a lot my car needed and it was all completely quickly. Nick was extremely helpful and wonderful to interact with. There was a lot my car needed and it was all completely quickly. Nick was extremely helpful and wonderful to interact with. More

by Natalie Verified Customer Verified Customer

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Got cat converter replaced under warranty. No hassles, no xx. Devyn is excellent on phone,communicates clearly and hasn't left me hanging, waiting for news. All round good job. No hassles, no xx. Devyn is excellent on phone,communicates clearly and hasn't left me hanging, waiting for news. All round good job. More

by jbarrett7 Verified Customer Verified Customer

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I was very pleased with the service I received. A part needed to be ordered and when it came in, the wait time was going to be longer than expected, so they arranged for me to use a loaner. While I A part needed to be ordered and when it came in, the wait time was going to be longer than expected, so they arranged for me to use a loaner. While I was waiting for that, the technician was actually able to install the part and get me out of there in an hour. Nick was very good at keeping me informed. And the repair worked! More

by Anne F. Verified Customer Verified Customer

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The team was incredibly patient and thoughtful. They really focused on solving the problems, which was a huge help, instead of pushing us to rush through the transaction. We’re so pleased with the They really focused on solving the problems, which was a huge help, instead of pushing us to rush through the transaction. We’re so pleased with the outcome. More

by stanley0zhang Verified Customer Verified Customer

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I was explained very thoroughly and shown the wear on my front and back brakes, by Service Tech (I believe his name was Nick). I appreciated him taking the time to show me and his honest opinion of the brak front and back brakes, by Service Tech (I believe his name was Nick). I appreciated him taking the time to show me and his honest opinion of the brake work that was needed. Thank You! More

by joycie03111 Verified Customer Verified Customer

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