Nick GrimShaw
Nick GrimShaw at Gervais Volkswagen

Nick GrimShaw

Service Manager

Gervais Volkswagen

6-B Industrial Ave E
Lowell , MA 01851

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4.7
43 Reviews
4.7

43 Reviews

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43 Reviews of Nick GrimShaw

September 21, 2026

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Got cat converter replaced under warranty. No hassles, no xx. Devyn is excellent on phone,communicates clearly and hasn't left me hanging, waiting for news. All round good job. More

by jbarrett7
Service Price Transparency
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Recommend Dealer
Yes
Sep 21, 2026

Gervais Volkswagen responded

Our service team is pleased we could replace the catalytic converter on your Volkswagen Atlas Cross Sport under warranty without any hassles and keep you informed throughout. Your kind words about our clear communication and smooth process mean a lot to us. Tony Strozina tstrozina@drivegervais.com

September 18, 2026

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I was very pleased with the service I received. A part needed to be ordered and when it came in, the wait time was going to be longer than expected, so they arranged for me to use a loaner. While I More

by Anne F.
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Recommend Dealer
Yes
Sep 18, 2026

Gervais Volkswagen responded

Knowing that arranging a loaner and finishing the installation quickly made the service process seamless on your Volkswagen Atlas is rewarding. Hearing that Nick kept you informed means a lot to our service department, and we’re glad the repair worked as expected. Tony Strozina tstrozina@drivegervais.com

September 12, 2026

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The team was incredibly patient and thoughtful. They really focused on solving the problems, which was a huge help, instead of pushing us to rush through the transaction. We’re so pleased with the More

by stanley0zhang
Recommend Dealer
Yes

Other Employees Tagged: Gabriel

Sep 12, 2026

Gervais Volkswagen responded

Your mention of our team’s patience and focus on finding solutions highlights what drives our service department. Hearing that this approach made a significant difference during the service on your Volkswagen Golf GTI means a lot to us. We’re delighted that you’re pleased with the outcome. Tony Strozina tstrozina@drivegervais.com

September 03, 2026

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I was explained very thoroughly and shown the wear on my front and back brakes, by Service Tech (I believe his name was Nick). I appreciated him taking the time to show me and his honest opinion of the brak More

by joycie03111
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Recommend Dealer
Yes
Sep 03, 2026

Gervais Volkswagen responded

Your note about Nick’s thorough explanation of the brake wear highlights our service department’s commitment to clear communication. Knowing that his honest advice helped you understand the work needed on your Taos means a lot to our service team. Tony Strozina tstrozina@drivegervais.com

August 26, 2026

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Great and quick and quick and quick and wuickand on and on and on and in More

by rconradgc247
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Recommend Dealer
Yes
Aug 26, 2026

Gervais Volkswagen responded

Knowing you found the service on your Tiguan great and quick means a lot to our service team. Thank you for the five-star rating. Tony Strozina tstrozina@drivegervais.com

August 26, 2026

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Three chances to fix my air conditioning and you could not do it. It is ridiculous More

by Kbusby
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Recommend Dealer
No
Aug 30, 2026

Gervais Volkswagen responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Tony Strozina tstrozina@drivegervais.com

August 22, 2026

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Nick and Keith are amazing they always take great care of me and my car! More

by daniel.sw15
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Recommend Dealer
Yes

Other Employees Tagged: Nick Grimshaw

Aug 22, 2026

Gervais Volkswagen responded

Knowing that you feel consistently well cared for and that your Atlas Cross Sport is in good hands means a lot to our service team. Nicholas is pleased each visit meets your expectations. Tony Strozina tstrozina@drivegervais.com

August 21, 2026

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Love working with this group! Always get my car serviced here! Can’t see myself going anywhere else! More

by rlgervais1
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Recommend Dealer
Yes
Aug 21, 2026

Gervais Volkswagen responded

Our service department is honored you entrust us with your Volkswagen Atlas Cross Sport each time. Your ongoing loyalty means a great deal to us. Tony Strozina tstrozina@drivegervais.com

August 20, 2026

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Open recall item (airbag) addressed. You have 1 very satisfied customer here! Thank you very much! More

by catcher1611
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Recommend Dealer
Yes

Other Employees Tagged: Devyn

Aug 20, 2026

Gervais Volkswagen responded

Our team is pleased we could address the airbag recall on your Volkswagen Atlas promptly. Knowing that you’re very satisfied means a lot to us. Tony Strozina tstrozina@drivegervais.com

August 20, 2026

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Great experience at Gervais! Nick provided excellent customer service and was amazing throughout the entire process. Friendly, professional, and very helpful. More

by BRIK1273
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 20, 2026

Gervais Volkswagen responded

Our service team enjoyed working on your Volkswagen Taos. Knowing you found Nicholas attentive, professional, and helpful throughout the process means a lot to us. Tony Strozina tstrozina@drivegervais.com

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