Nick Capparelli

Though we are new to BMW of West Chester, Scott Gately made it feel as home, and he explained the details with great passion, answered every query with care, he made sure we were comfortable and no pressu made it feel as home, and he explained the details with great passion, answered every query with care, he made sure we were comfortable and no pressure felt. Scott ensured the car was clean and neat for both during viewing and delivery. Scott made us the car buying experience delightful and reminiscing forever. My family was super happy, and he made sure everyone including our little one felt home. Scott also made sure his colleagues were available for us on time and completing the process smooth and enjoyable. We will definitely recommend Scott Gately and BMW of West Chester to our friends, colleagues and anyone in the market for BMW. Scott Gately connected well and felt known for years, Scott, you are miles ahead and rocking.. More

Report | Print

Class act. Very focused on the customer’s experience. Low pressure — let the car sell itself. Very knowledgeable. Embodies what you pay extra for to drive a BM Very focused on the customer’s experience. Low pressure — let the car sell itself. Very knowledgeable. Embodies what you pay extra for to drive a BMW. More

Report | Print

My Z4 M40i is the 3rd BMW my wife and I have purchased from this dealership. Ian Martin has made each experience a pleasant one. He epitomizes the meaning of excellence in customer service. He was such a from this dealership. Ian Martin has made each experience a pleasant one. He epitomizes the meaning of excellence in customer service. He was such a pleasure to work with that I will definitely go back to him and recommend him to my family and friends. Nick Capparelli was also an absolute pleasure to work with. Both Ian and Nick made my experience a good one. Thanks Ian and Nick see you guys on the next one. More

Report | Print

It was such a pleasure to work with them due to the fact they make it so easy. they make it so easy. More

by rmcmillen26 Verified Customer Verified Customer

Report | Print

Daniel Stangl at BMW of West Chester is very knowledgeable of the BMW lineup and great to work with on the financial arrangements. knowledgeable of the BMW lineup and great to work with on the financial arrangements. More

by MARKWALKER.PA Verified Customer Verified Customer

Report | Print

Ian was friendly, thorough and incredibly helpful during the entire sales process. His follow up after delivery was amazing! the entire sales process. His follow up after delivery was amazing! More

by edlamm Verified Customer Verified Customer

Report | Print

Jay Miller is a pleasure to deal with The dealership has always don a great job with service has always don a great job with service More

by ARTHURSTRASSLER Verified Customer Verified Customer

Report | Print

I have been a loyal customer of West Chester BMW (and formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal with him, has been exceptional. Robert is not only incredibly knowledgeable but also patient throughout the entire process. He truly makes the car-buying experience stress-free and enjoyable. I look forward to working with him again when I purchase another vehicle after the new year. I highly recommend Robert Madden and West Chester BMW for anyone looking for a top-tier car-buying experience. More

by jackkelly Verified Customer Verified Customer

Report | Print

Do not recall encountering Wilmer during the purchase process. I do recall meeting Jayson Kirk. I would give Jayson five stars. This is my second X3 purchase experience at Ottos BWM (West Chester BMW). S process. I do recall meeting Jayson Kirk. I would give Jayson five stars. This is my second X3 purchase experience at Ottos BWM (West Chester BMW). Staff is always professional and a pleasure to work with. More

by buildersteve Verified Customer Verified Customer

Report | Print

We have purchased a lot of cars over the years and I have to say Scott was the best salesmen we have ever had. He made the experience enjoyable and never pushy. He is loyal to his brand and exceed our expect to say Scott was the best salesmen we have ever had. He made the experience enjoyable and never pushy. He is loyal to his brand and exceed our expectations. His communication was spot on and made us feel at home and that he is there for anything we need. We will differently see Scott again for future purchases. Also West Chester BMW had great all around customer service, everyone was very helpful. First class service!! More

Report | Print