Nicholas Maldonado | Page 6

I was left waiting in my car when I first arrived but after that the experience was ok. I drank coffee and waited. after an hour and a half I went to check on my car and it was ready. they didn't real after that the experience was ok. I drank coffee and waited. after an hour and a half I went to check on my car and it was ready. they didn't really let me know. but I was given a discount and Nicholas Maldonado was really nice and helpful. More

by kathyann5735 Verified Customer Verified Customer

Report | Print

I was very happy with Nicholas and all he did for me. We discussed my prius prime, which was a different vehicle than was being serviced. His input was very helpful. We discussed my prius prime, which was a different vehicle than was being serviced. His input was very helpful. More

by dbellingson Verified Customer Verified Customer

Report | Print

Scheduling a routine maintenance appointment with this dealership was very easy and convenient. The staff is friendly and accomodations in the waiting area are good. I really appreciate that they have g dealership was very easy and convenient. The staff is friendly and accomodations in the waiting area are good. I really appreciate that they have gone completely digital. Receiving your inspection report via email is so much more convenient that pieces of paper creating clutter in your vehicle. Being a more tech savvy dealership, I figured I would be able to text them a digital key since I forgot my key fob. I usually just use my phone to enter and start my vehicle. However, they did not want to use my digital key and asked to give my phone to them with the passcode, instead. They also did not do the standard tire rotation because they never asked me for the wheel locks. Besides these hiccups, I would still recommend this dealership. More

Report | Print

I always appreciate how open, honest, and helpful they are when it comes to having work done on my vehicles. are when it comes to having work done on my vehicles. More

by bholmes16 Verified Customer Verified Customer

Report | Print

Have had to take my vehicle back more them once for warranty work.. very disappointed warranty work.. very disappointed More

Report | Print

Nicholas has assisted me with routine maintenance and a warranty issue on 2 different occasions in the past 2 weeks. He and Amanda are always professional, courteous and very helpful. They explain what t warranty issue on 2 different occasions in the past 2 weeks. He and Amanda are always professional, courteous and very helpful. They explain what to expect before my appointment and always tell me where I can find the report for the service done on my Takoma. More

by Patti S Verified Customer Verified Customer

Report | Print

Very understanding and professional staff Mr. Maldonado. Thank you! Thank you! Thank you! Thank you! Best! Maldonado. Thank you! Thank you! Thank you! Thank you! Best! More

by candys872010 Verified Customer Verified Customer

Report | Print

They were professional and provided excellent service. Had no problem and will most likely come back! Had no problem and will most likely come back! More

by jmaqueda29 Verified Customer Verified Customer

Report | Print

I have had nothing but issues with my steering since my tires were rotated. They have tried fixing the issue twice to no avail. They are recommending new tires when mine still have several thousand miles o tires were rotated. They have tried fixing the issue twice to no avail. They are recommending new tires when mine still have several thousand miles of life left on them. The advisor was kind. However, every time I roll into the garage, it takes several minutes for anyone to acknowledge customers. I have encountered this several times and have watched them do it to others. Things have changed since Erlich sold to McDonald. More

by katie.sarles Verified Customer Verified Customer

Report | Print

Awesome Customer Service. They have always been great with my vehicle even though it’s a modified Wheelchair Van. They have always been great with my vehicle even though it’s a modified Wheelchair Van. More

by mel74b Verified Customer Verified Customer

Report | Print