Nez Faraj | Page 23

Truly a full service dealership Working with BMW Westlake to lease a new X3 was great. Every person that we interacted with was personable and polite. John listened to what I was Working with BMW Westlake to lease a new X3 was great. Every person that we interacted with was personable and polite. John listened to what I was looking for and delivered exactly what I wanted. He was very knowledgeable about BMW different features when we took the X3 for a test drive. John was more than willing to work with me on my trade in value and made everything a very smooth and simple process. Nez went through a lot of the cars features step by step with us and even offered to come to our home to program our garage door opener because it could not be programmed on site. Mike was very easy to work with and helpful when going over the leasing documents. Will continue to do business with this dealership in the future. More

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Pleasant Experience This is my second time leasing a car with John Redden's help. Again his help and knowledge made for a pleasant experience. He is patient and can wa This is my second time leasing a car with John Redden's help. Again his help and knowledge made for a pleasant experience. He is patient and can walk you through without any hassles or games. This time we did most of work over the phone saving me a lot of time. He doesn't pressure you to close the deal today. Also, no arm twisting for extras when it came time to sign paper work. Everything was clearly spelled out and handled efficiently. More

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Purchased 2018 X3 Very helpful sales staff and financial rep and Genius too!! I would recommend this BMW dealership!! This was my 4th vehicle I bought/leased from them Very helpful sales staff and financial rep and Genius too!! I would recommend this BMW dealership!! This was my 4th vehicle I bought/leased from them very happy!! More

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Great experience Friendly, knowledgeable staff. Low pressure and honest. They put a tiny ding in the paint on the bumper taking the car out of the showroom. Barely no Friendly, knowledgeable staff. Low pressure and honest. They put a tiny ding in the paint on the bumper taking the car out of the showroom. Barely noticeable. They could have easily not mentioned it and let me go. Instead, they owned up to it and are, of course, fixing it. More

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First Rate Experience The experience I received in looking for and ultimately purchasing my new X6 was 2nd to none. Without question would I recommend this dealership an The experience I received in looking for and ultimately purchasing my new X6 was 2nd to none. Without question would I recommend this dealership and work with Howard Schneider again on a future purchase. Howard's attention to detail through this process was great and he was extremely patient as he guided me through the available models as I looked for the "right one". A big thanks to the rest of the team (Mike and Nez) as they helped my finalize the purchase transaction as well as educating me on the many features on my new vehicle. Thanks again to all! More

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Professional Service and excellent experience! John Caruso and Nez Faraj were both outstanding. Both gentlemen made a point of providing me with their personal cell phone contact information. I fel John Caruso and Nez Faraj were both outstanding. Both gentlemen made a point of providing me with their personal cell phone contact information. I felt very comfortable with their ability to answer my questions and explain the various features of my vehicles. Definitely recommend this dealership!!!! More

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They make buying a car a pleasurable process! I bought my 2nd BMW in 10 months. Both times, I received excellent service from Jerry Mancini. Such a nice person and very responsive without pressur I bought my 2nd BMW in 10 months. Both times, I received excellent service from Jerry Mancini. Such a nice person and very responsive without pressuring. Mike (finance) is also very efficient knowledgeable and doesn’t waste a lot of your time when processing the paperwork. The BMW genius, Nez, couldn’t have been more professional and helpful. Thanks everyone!!!!! More

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Excellent Customer Service 5th BMW I purchased with John Caruso. Return because of excellent customer service. Another great experience with purchase yesterday. John made bu 5th BMW I purchased with John Caruso. Return because of excellent customer service. Another great experience with purchase yesterday. John made buying experience an easy process and his follow after previous purchases has been great. Nez Faraj helped with technology questions when looking at cars and spent over 1 hour with me on delivery of new car. Both times he helped easily understand how to use all features of new car. I would highly recommended contacting John Caruso for a car purchase. More

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2018 M4 Convertible - Tanzanite Blue Very little for them to do, we knew the vehicle we wanted. Jerry kept us informed as to the status of the custom order. Car arrived on Saturday, prep Very little for them to do, we knew the vehicle we wanted. Jerry kept us informed as to the status of the custom order. Car arrived on Saturday, prepped and out the door by Monday night. Very smooth, minimal contact required. Nez covered all the major options, many to cover in this car. More

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Great customer service I received notice that a vehicle I ordered was in transport to the dealer just before an extended business trip and I wanted to take delivery before m I received notice that a vehicle I ordered was in transport to the dealer just before an extended business trip and I wanted to take delivery before my trip and avoid extending my lease. My salesman processed the prep of my vehicle and the related paperwork within one day to allow me to take delivery. The vehicle was in perfect shape and the effort by the entire dealership staff was appreciated. More

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