Neyma Cuello | Page 29

I brought my car in because of an oil leak. The leak has not been fixed. My car is still tripping Oil at the same spot. please contact me via phone to get this resolved ASAP. I request that you The leak has not been fixed. My car is still tripping Oil at the same spot. please contact me via phone to get this resolved ASAP. I request that you guys fix the oil leak and give me my car back with no oil leak problem More

by martin.lux Verified Customer Verified Customer

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The service department has been good to me for 15 years! ! Thank you Brandon for always going out of your way to help me with my Jeep. ! Thank you Brandon for always going out of your way to help me with my Jeep. More

by WJD4JOY Verified Customer Verified Customer

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often no - one answers the phone when you push the button for the service dept. 3 times we gave a message to a live worker to find out about are vehicle with no call back. for the service dept. 3 times we gave a message to a live worker to find out about are vehicle with no call back. More

by pacificahybrid Verified Customer Verified Customer

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I dropped my vehicle off last year, 12-30-24 with concerns about excessive oil use.and smelling oil burning. Sixteen (16) days later no one had even looked at the vehicle and when I got someone on th concerns about excessive oil use.and smelling oil burning. Sixteen (16) days later no one had even looked at the vehicle and when I got someone on the phone they didn't even know where it was. When I would call I got the phone call pass-around and elevator music until the system disconnected. I never got to speak to the person who took the vehicle in, or a service manager, or anyone of substance to tell me what the status was. I went and picked my vehicle up and will never go back to them again for anything. It's a shame because I bought the vehicle there. I have bought a few new vehicles in my lifetime and this was the first used vehicle. No dealership was as bad as this. Never again. More

by JAMCCOY0 Verified Customer Verified Customer

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Neyma Cuello demonstrated a lack of follow-up and failed to respond to texts or emails. After waiting 48 hours for a response, I had to personally drive 25 minutes from Weston to get an update. It wasn’t un to respond to texts or emails. After waiting 48 hours for a response, I had to personally drive 25 minutes from Weston to get an update. It wasn’t until I escalated the issue to Jeep corporate that I received the proper customer service and follow-through, as no one seemed to care prior to that. While we are now past this issue and in a better place, this survey pertains to Neyma, and my responses reflect my experience in 2024.customer service. Based on this experience, I will not be working with her again. More

by wagner.mateo Verified Customer Verified Customer

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The staff were very professional and knowledgeable, very attentive with customer requests. The only thing that they should improve is the time spent on the Fast service area. attentive with customer requests. The only thing that they should improve is the time spent on the Fast service area. More

by brario Verified Customer Verified Customer

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Incredible, they are attentive and very professional , they check the whole car and check the tires they check the whole car and check the tires More

by Hanier Marin Verified Customer Verified Customer

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Chris and Jorge did a great job for free, and provided updates in real time through text and phone calls. They identified the problem immediately. updates in real time through text and phone calls. They identified the problem immediately. More

by sokol1 Verified Customer Verified Customer

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Neyma was very helpful and got me the quotes I needed on tires even though I only needed a recall on the jeep. I got the tires with you finally. Thanks. tires even though I only needed a recall on the jeep. I got the tires with you finally. Thanks. More

by MARIA.FERNANDEZ0 Verified Customer Verified Customer

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Great Service, I came in for an oil change on my 2006 Jeep Wrangler with 54,000 original miles, the service staff are exceptional, they were very polite and welcoming. Service was quick. Very happy. H Jeep Wrangler with 54,000 original miles, the service staff are exceptional, they were very polite and welcoming. Service was quick. Very happy. However I do have one complaint, I took advantage of the dealership’s car wash services, I paid the porter directly, my complaint is the towel used to dry my vehicle was dirty and left streaks on the windshield which made it difficult to see while driving in the afternoon sunlight. Additionally the tire treatment sprayed from the tires onto my black wheel guards and onto the body of my car leaving obvious spots. I haven’t taken any actions to remove the stains but I’m hoping they come off. More

by kgilliam2010 Verified Customer Verified Customer

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