Neyma Cuello | Page 28

I Arranged a date for my Factory repair service. Arrived at the date and time. I waited an hour and a half to be told. There was a 50-50 chance of my vehicle being fixed that they did not have a mec Arrived at the date and time. I waited an hour and a half to be told. There was a 50-50 chance of my vehicle being fixed that they did not have a mechanic that could do the job and if another Mechanic did it there would be no guarantees. When I set an appointment, I expect someone to be there to fix my vehicle not be told it’s an appointment just to drop off my vehicle. I believe this is very unprofessional and this policy needs to be changed More

by paul64lyons Verified Customer Verified Customer

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You feel right at home. I am actually headed that way, looking for a car for Son. obviously they are my first choice. I am actually headed that way, looking for a car for Son. obviously they are my first choice. More

by DURAN0 Verified Customer Verified Customer

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Not pleased how Chrysler jeep handle my vehicle issues. My jeep had an issue shifting gear. Brought the vehicle to dealer as it was protected by manufacture warranty. The dealer poorly diagnosed the vehicl My jeep had an issue shifting gear. Brought the vehicle to dealer as it was protected by manufacture warranty. The dealer poorly diagnosed the vehicle and did minor valve body repair which didn't fix the problem. shifting gear ISSUE reapered, brought vehicle to the dealer FOR REPAIR and was told that I was responsible for the repair cost event though it was exact same issues they worked on when car was under warranty. NOT BUYING JEEP AGAIN. I FEEL I WAS TREATED UNFAIR AS THIS SEEMS TO BE A KNOWN ISSUES WITH THIS VEHICLE. ALSO DEALER HAS A POOR SERVICE. THEY DON'T SEND YOU ANY UPDATES TO KEEP YOU INFORM OF THE REPAIR PROGRESS. EVERYTIME I SHOWED UP AT SERVICE DESK TO CHECK ON MY VEHICLE ALL I GET FROM SERVICE REP IS LIE AFTER LIE. EXTREMELY POOR SERVICE! More

by Grey goose Verified Customer Verified Customer

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Ask for a complete review and breakdown of what the cost would be time and time and time again was one thing and another never got a true cost until it ended up the Joe almost rebuilt. The whole car too man would be time and time and time again was one thing and another never got a true cost until it ended up the Joe almost rebuilt. The whole car too many lies about how much it was going to cost. Last figure was 2400. When I picked up my car was 3100 nothing but lies over and over I will not be back. More

by zitoe2 Verified Customer Verified Customer

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This dealer is one of the worst I’ve ever dealt with, zero communication with the customer no professionalism whatsoever, bad service technician and service advisor who do not show to care about quality zero communication with the customer no professionalism whatsoever, bad service technician and service advisor who do not show to care about quality service. More

by mlara1014 Verified Customer Verified Customer

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Best dealer and service and staff members ever, no want time, no extra fees. Thank you very much. time, no extra fees. Thank you very much. More

by Quintanaleo Verified Customer Verified Customer

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As always Customer for 18 years at this dealership, I could not be more pleased with the outstanding level of service I have had for my last few Services here. Neyma always communicates, gives me great g could not be more pleased with the outstanding level of service I have had for my last few Services here. Neyma always communicates, gives me great guidance and works with Intergrity and honesty which a Customer comes to expect. I am very appreciative of the level of service I always get with her. Thank You. More

by lastcallmax Verified Customer Verified Customer

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Great customer service. All concerns and issues were corrected during my visit. Great experience over all All concerns and issues were corrected during my visit. Great experience over all More

by TIPPY1182 Verified Customer Verified Customer

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One of the worst experience I have ever dealt with--Neyma Cuello - Service Advisor---was rude and would never commutate. Jeep was there for 2 weeks, Will NOT be coming back. I have bought 2 jeeps from you g Cuello - Service Advisor---was rude and would never commutate. Jeep was there for 2 weeks, Will NOT be coming back. I have bought 2 jeeps from you guys, and the way I was treated was disrespectful. Kevin Klar More

by CAPTKEVINKLAR Verified Customer Verified Customer

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Fixed the problem within reasonable time, and are continuing to troubleshoot the effects of the water coming through the firewall continuing to troubleshoot the effects of the water coming through the firewall More

by coachwb45 Verified Customer Verified Customer

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