Neyma Cuello | Page 22

I had an absolutely terrible experience with this dealership's service department. Neyma, the person assigned to help me, displayed extremely poor customer service. She failed to answer calls or prov dealership's service department. Neyma, the person assigned to help me, displayed extremely poor customer service. She failed to answer calls or provide timely updates on the status of my car. After I left my car ( I drove the car and started fine), she messaged me a few hours later stating that my car's starter was blown and quoted $2,000 for the repair. It then took 24 hours of trying to reach her before I could approve the repair. When I asked for an estimated completion time, Neyma never provided one. After multiple calls, she finally messaged me to say the car was ready, claiming there were no warning lights on the dashboard. However, when I arrived to pick up the car, the dashboard was lit up with multiple warning lights, and Neyma was not even present. Fortunately, Stacy, another staff member, tried her best to assist me and was much more helpful. I left my car again so they could investigate the dashboard issue, but the follow-up process was exhausting. For the next two days, I repeatedly called to get updates, only to receive no response. Even messages left for Brandon, the manager, were ignored. Ultimately, I decided to take my car to a local mechanic, who discovered that the issue was a simple $17 sensor in the rear, quickly fixing the problem. This experience has completely shattered my trust in this dealership. If you’re considering leaving your car here for service, be prepared for poor communication, unresponsiveness, and prolonged delays. I was even considering purchasing a Jeep, but after this ordeal, I wouldn’t risk ever needing service from this dealership again. Not all dealerships are like this—my husband owns a Honda, and his service experiences have been consistently outstanding. Sadly, this place falls far below that standard. More

by SABRINAGMARTIN Verified Customer Verified Customer

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Very good customer service, Thanks to Gracie we got a small commutation issue resolved and all is well. Looking forward to more excellent service at this dealership. EZ In and out with my oil change and small commutation issue resolved and all is well. Looking forward to more excellent service at this dealership. EZ In and out with my oil change and tire rotation. Well done by the Pit crew!! More

by excoastie1999 Verified Customer Verified Customer

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Neyma and Service Manager are the best in service department Thank you for everything.. I will be back soon department Thank you for everything.. I will be back soon More

by lilgray003 Verified Customer Verified Customer

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I love this dealership. The best one ever in history. I bring all my cars here. The best one ever in history. I bring all my cars here. More

by rsss396 Verified Customer Verified Customer

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I have purchased 6 Jeeps over the years at Hollywood Jeep. Need I say anything more positive? Great team! Jeep. Need I say anything more positive? Great team! More

by KEITH57 Verified Customer Verified Customer

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Excellent work guys thank you so much. Number 1 in my book. They did a fast job and kept in touch. First time with my new car and the did great Number 1 in my book. They did a fast job and kept in touch. First time with my new car and the did great More

by fvenencia Verified Customer Verified Customer

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Neyma is the best service advisor at hollywood chrysler jeep. Go see her for service jeep. Go see her for service More

by rsss396 Verified Customer Verified Customer

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Service at the dealership is great, always have a great experience. For basic services is excellent experience. For basic services is excellent More

by KARINSANDQUIST Verified Customer Verified Customer

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This place is first class always looking after the customer appreciate the years of great service customer appreciate the years of great service More

by Pete Verified Customer Verified Customer

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Horrendous, you need 3 days to tell me that my gas cap was not tightened. was not tightened. More

by OPALALEWIS Verified Customer Verified Customer

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