Neyma Cuello | Page 15

If I could give negative stars I would. I have been lied to by this dealer countless times. Multiples times I’ve been called and told vehicle was ready for pickup, got there and they couldn I have been lied to by this dealer countless times. Multiples times I’ve been called and told vehicle was ready for pickup, got there and they couldn’t start my vehicle. Absolutely find any other dealer or mechanic. Do not go! More

by SAILINGDIVER2001 Verified Customer Verified Customer

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Caylie you delivered efficient and efficacy service! Thank you! I walked up to the service window, you greeted me with a smile and said”welcome to Hollywood Crysler Jeep”, what brings you in today, how Thank you! I walked up to the service window, you greeted me with a smile and said”welcome to Hollywood Crysler Jeep”, what brings you in today, how may I help you”? I proceeded to explain my reason for being there. You listened, did not interrupt and maintained eye contact! (Extremely important)! After I was finished, you called me by name and informed me that you can try and help me, and politely asked me to sign the indemnity agreement, before you touched my vehicle, then asked for the keys. You then immediately used a device to identify what the problem was, and then instantly informed me that the engine light was on, and that an oil change was due. Moreover, you took the time to inform me of special oil offers, that was economical, and something No Advisor has ever done for consumers like myself! Evidently, I purchased one and I am extremely grateful to you. In addition, you then gave me the option to either wait outside or in the lobby which the company provided, and offered me the opportunity to refresh by taking advantage of bottled cold water, hot chocolate or different coffee, which I relished. Also, Cailey you specifically apologized to us/me about the fact that it may take a little longer than the usual wait time because of the shortage of man-power. You kept checking in whilst we waited, kept us abreast and thanked me/us for our patience! Magnificent job Cailey! Despite the fact that there was labor shortage, my vehicle was ready after waiting for no more than 45-50 minutes! Wow!! Thank you Cailey for your efficiency and outstanding customer service! I sincerely hope that Hollywood Crysler Jeep would appreciate the high quality level of service that you provide to consumers! Impeccable service like yours will enhance the company’s name, and help them to thrive in this competitive automotive industry! Keep on smiling and shining Caylie!!!! We appreciate your services! Hamilton More

by EDNAMAIEHAMILTON Verified Customer Verified Customer

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Great job they figured it out and fixed the problem Neyma called me and met my expectations. Thank you ?? called me and met my expectations. Thank you ?? More

by fvenencia Verified Customer Verified Customer

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Good service, just I waited to much, almost 3 hours even I got there early other than that was ok I got there early other than that was ok More

by eleyns1 Verified Customer Verified Customer

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Hollywood Chrysler Jeep provided timely service and support in repairing my vehicle, which included the use of a loaner vehicle while the repair was being completed. support in repairing my vehicle, which included the use of a loaner vehicle while the repair was being completed. More

by GiGi Verified Customer Verified Customer

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I have been going there for months and they can’t solve my starter issue my starter issue More

by michailm Verified Customer Verified Customer

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Organized. Clean. Calm professionals. So far, work seems to be high quality. Staff were also. courteous and helpful when answering questions. Head and shoulders Clean. Calm professionals. So far, work seems to be high quality. Staff were also. courteous and helpful when answering questions. Head and shoulders above the rest. More

by jeg02007 Verified Customer Verified Customer

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A place where you can get your car service and be pleased with it very much thank you with it very much thank you More

by Big o Verified Customer Verified Customer

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Fast and complete. Very nice pleasant place and waiting room. Or outside in the air. Very nice pleasant place and waiting room. Or outside in the air. More

by yeeelandeliana Verified Customer Verified Customer

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Great customer service excellent attention to detail she kept us informed along the way and had her technicians fix our car properly kept us informed along the way and had her technicians fix our car properly More

by Tsbourak Verified Customer Verified Customer

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