Neyma Cuello
Neyma Cuello at Hollywood Chrysler Jeep

Neyma Cuello

Service Advisor

Hollywood Chrysler Jeep

2100 SR 7
Hollywood, FL 33021

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3.9
194 Reviews
3.9

194 Reviews

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194 Reviews of Neyma Cuello

March 18, 2026

Dealership Rating
Employee Rating

Great customer service, keeps promises against all the odds. Goes above and beyond and gets people moving from sales to finance to her own department in service. More

by alextheboss123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 17, 2026

Dealership Rating
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Great customer service by Neyma and everything went quickly and smoothly from dropping the jeep off to getting a rental to picking it up More

by gphugg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 17, 2026

Dealership Rating
Employee Rating

Neyma's customer service is outstanding and you all are lucky to have her. Give her a raise now before another company grabs her More

by gphugg
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

March 13, 2026

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Employee Rating

Neyma is very responsive and caring. Everything was prompt and efficient. She provides excellent customer service. More

by kta1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raheem Kamrudeen

March 11, 2026

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Employee Rating

Responsive, efficient, and polite Great customer service and attends the customer need Finished Perfect agent More

by eliasshiber_2
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

Mar 12, 2026

Hollywood Chrysler Jeep responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 05, 2026

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Employee Rating

Service was prompt and everyone went out of their way to help. They made sure that my vehicle was ready to go as quickly as possible. More

by jpdkoala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Mccallum

Mar 10, 2026

Hollywood Chrysler Jeep responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 05, 2026

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Employee Rating

I was a bit challenged, after having an appointment, but being referred to another area. I followed the directions given and Ms. Cuello assisted me. The service took a very reasonable amount of time. I need More

by Kimberley
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

Mar 10, 2026

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Mar 05, 2026

Kimberley responded

I'd also like to add there's a different aura in the air. Management may need to do "team building" activities or incentives. I purchased 1 vehicle/leased 1 vehicle in less than 6 months, the environment was definitely better.

March 04, 2026

Dealership Rating
Employee Rating

Neyma took good care of us. She stayed in contact advising us of what was going on with the car including on her day off. More

by Carlos Garcia
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

March 02, 2026

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Employee Rating

Terrible service, car was extremely dirty, dusty inside, crease on the buttons. Looks like the car was vandalized on the dealership More

by luiz3
Recommend Dealer
No

Other Employees Tagged: Neyma Cuello

Mar 04, 2026

Hollywood Chrysler Jeep responded

Luiz. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Mar 04, 2026

luiz3 responded

They know exactly my case. I already contacted the customer service manager directly and sent pictures showing the terrible condition in which the car was delivered to me, and they simply don’t care at all. This is the worst place to take your car. My Grand Cherokee was at this dealer for 2 weeks for 5 recalls (it already had around 10 other recalls done in just 2 years), an oil change, and a defective heat pump replacement. According to the service adviser, all of this should have taken 5 days. Instead, it took 2 full weeks. Communication with the service adviser and anyone in the service department was extremely difficult. They barely reply to messages. Out of 20 phone calls, maybe one connects you to someone at the dealership. All the other calls are routed to a third-party call center that cannot transfer you to anyone at the service department. When I finally picked up the car, the condition was awful. It was completely dirty, dusty inside, and full of grease on the gearshift and start button. The interior looked neglected, almost like the car had been vandalized while at the dealership. This is not what you expect when you buy a $65,000 vehicle. This car has been extremely problematic and defective, with over 15 recalls and even a fire hazard. I will never get a Jeep again, and I will only return to this dealer to return the lease. Never again.

February 28, 2026

Dealership Rating
Employee Rating

Very cordial. My service rep very polite and cordial and the mechanic that did the work was also very nice. More

by Gerrym4040
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

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