Nellie Gonzalez

Buyers should be told in advance to unfreeze credit versus learning upon arrival. This is my 3rd Lexus and overall customer service is not as robust as in the past, maybe because you don’t have to wor versus learning upon arrival. This is my 3rd Lexus and overall customer service is not as robust as in the past, maybe because you don’t have to work as hard to sell vehicles. Also, don’t waste a buyer’s time if you can’t be competitive on a trade-in. Just say it in advance so the buyer can make a decision to get an appraisal from you or not. You should revise your survey to include “Maybe” or “Not Sure” as options to your question about recommending your dealership. I indicated Yes, but it’s a Maybe or Not Sure. More

by vkirila Verified Customer Verified Customer

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Everyone was kind and knowledgeable. We weee quickly greeted and had a sales rep to us quickly. Clean facilities. We weee quickly greeted and had a sales rep to us quickly. Clean facilities. More

by rachel.lagaly Verified Customer Verified Customer

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Nellie was very knowledgeable about the Lexus RX and she was patient and kind in negotiating a great deal. I’d work with her again on my next car deal. was patient and kind in negotiating a great deal. I’d work with her again on my next car deal. More

by jennifergcook Verified Customer Verified Customer

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Customer service was spot on from the moment I walked through the door to moment I left. through the door to moment I left. More

by judibhaskins Verified Customer Verified Customer

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I brought 30000 cash and Dom Thornton counted it and took my cash and came bat to tell me that my money was short of 2000. I’m very disappointed and I have been calling to get my balance back no one wants to my cash and came bat to tell me that my money was short of 2000. I’m very disappointed and I have been calling to get my balance back no one wants to address the issue. I cannot lose my heard earned money. I need the issue resolved More

by ONYIKE.DAVID Verified Customer Verified Customer

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Nellie was wonderful. I honestly knew exactly what I wanted and enjoyed the fact that Nellie did not tried to sell me on getting something I didn’t want which happens a lo I honestly knew exactly what I wanted and enjoyed the fact that Nellie did not tried to sell me on getting something I didn’t want which happens a lot in the sales world. She definitely made the whole process easy and effortless. She has won a forever client! More

by ELIAECASTELLANOS Verified Customer Verified Customer

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Great cars great service great staff…Gary, Nellie and Dominic were very nice to work with! Dominic were very nice to work with! More

by SGERSTENHABER Verified Customer Verified Customer

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Philippe was great. Made my car buying experience easy and simple. Will come to him first for our next vehicle. Made my car buying experience easy and simple. Will come to him first for our next vehicle. More

by jclaw10 Verified Customer Verified Customer

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Nellie was great to work with. Made process easy. I highly recommend working with Nellie. Made process easy. I highly recommend working with Nellie. More

by mgalo Verified Customer Verified Customer

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Nellie treated very me kind and professionally. She was very honest about the pricing. Joe Gross She was very honest about the pricing. Joe Gross More

by JCGROSS144 Verified Customer Verified Customer

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