Nellie Gonzalez

Nellie Gonzales was extremely helpful. In fact, she sent me two videos that were incredibly detailed on how to use all of the complicated electronics in my new Lexus. Without that, it woul In fact, she sent me two videos that were incredibly detailed on how to use all of the complicated electronics in my new Lexus. Without that, it would have taken me forever to learn everything. I really appreciate her going above and beyond! More

by MAIL6 Verified Customer Verified Customer

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Nellie was very helpful, professional and courteous during my visit. She explained everything and did it without it feeling like it was a rush job. during my visit. She explained everything and did it without it feeling like it was a rush job. More

by TNYREZ Verified Customer Verified Customer

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Absolutely wonderful service! !! Nellie and JT (Finance) were phenomenal. Recommend your service and your team any day. !! Nellie and JT (Finance) were phenomenal. Recommend your service and your team any day. More

by THENUNEZFAMILY Verified Customer Verified Customer

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I had an amazing car buying experience—Nellie Gonzalez was efficient, knowledgeable, communicative, and got my car a month early! I truly appreciated her dedication and professionalism throughout the enti was efficient, knowledgeable, communicative, and got my car a month early! I truly appreciated her dedication and professionalism throughout the entire process. Highly recommend! Judy in the finance department made everything smooth and stress-free—she explained everything clearly and was a pleasure to work with. Highly recommend this team! More

by nessa315 Verified Customer Verified Customer

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We were happy with the dealership. Nellie responded to our questions and helped the entire process go quickly. Nellie responded to our questions and helped the entire process go quickly. More

by mfaiola2000 Verified Customer Verified Customer

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Buyers should be told in advance to unfreeze credit versus learning upon arrival. This is my 3rd Lexus and overall customer service is not as robust as in the past, maybe because you don’t have to wor versus learning upon arrival. This is my 3rd Lexus and overall customer service is not as robust as in the past, maybe because you don’t have to work as hard to sell vehicles. Also, don’t waste a buyer’s time if you can’t be competitive on a trade-in. Just say it in advance so the buyer can make a decision to get an appraisal from you or not. You should revise your survey to include “Maybe” or “Not Sure” as options to your question about recommending your dealership. I indicated Yes, but it’s a Maybe or Not Sure. More

by vkirila Verified Customer Verified Customer

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Everyone was kind and knowledgeable. We weee quickly greeted and had a sales rep to us quickly. Clean facilities. We weee quickly greeted and had a sales rep to us quickly. Clean facilities. More

by rachel.lagaly Verified Customer Verified Customer

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Nellie was very knowledgeable about the Lexus RX and she was patient and kind in negotiating a great deal. I’d work with her again on my next car deal. was patient and kind in negotiating a great deal. I’d work with her again on my next car deal. More

by jennifergcook Verified Customer Verified Customer

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Customer service was spot on from the moment I walked through the door to moment I left. through the door to moment I left. More

by judibhaskins Verified Customer Verified Customer

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I brought 30000 cash and Dom Thornton counted it and took my cash and came bat to tell me that my money was short of 2000. I’m very disappointed and I have been calling to get my balance back no one wants to my cash and came bat to tell me that my money was short of 2000. I’m very disappointed and I have been calling to get my balance back no one wants to address the issue. I cannot lose my heard earned money. I need the issue resolved More

by ONYIKE.DAVID Verified Customer Verified Customer

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