Nellie Gonzalez
Nellie Gonzalez at Westside Lexus

Nellie Gonzalez

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
53 Reviews
4.9

53 Reviews

Write a Review

Dealership Experience

3 yrs, 5 mos

Languages Spoken

Spanish Spanish

53 Reviews of Nellie Gonzalez

November 18, 2024

Dealership Rating
Employee Rating

Customer service was spot on from the moment I walked through the door to moment I left. More

by judibhaskins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallagher

Nov 18, 2024

Westside Lexus responded

We love to see great reviews. Thank you from all of us at Westside Lexus!

October 07, 2024

Dealership Rating
Employee Rating

I brought 30000 cash and Dom Thornton counted it and took my cash and came bat to tell me that my money was short of 2000. I’m very disappointed and I have been calling to get my balance back no one wants to More

by ONYIKE.DAVID
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dominic Thornton

Oct 08, 2024

Westside Lexus responded

I'm sorry to hear about your experience with the cash discrepancy. This is certainly not how we conduct business, and I understand your frustration. Please reach out directly so we can address this issue promptly and ensure it gets resolved for you. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

October 02, 2024

Dealership Rating
Employee Rating

Nellie was wonderful. I honestly knew exactly what I wanted and enjoyed the fact that Nellie did not tried to sell me on getting something I didn’t want which happens a lo More

by ELIAECASTELLANOS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2024

Westside Lexus responded

Thank you for sharing your experience! We're delighted to hear that Nellie made the process easy and effortless at Westside Lexus. We look forward to serving you again in the future!

October 01, 2024

Dealership Rating
Employee Rating

Great cars great service great staff…Gary, Nellie and Dominic were very nice to work with! More

by SGERSTENHABER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Cohen, Dominic Thornton

Oct 02, 2024

Westside Lexus responded

Thank you for choosing Westside Lexus, we appreciate your positive feedback for Gray, Nellie, and Dominic!

October 01, 2024

Dealership Rating
Employee Rating

Philippe was great. Made my car buying experience easy and simple. Will come to him first for our next vehicle. More

by jclaw10
Recommend Dealer
Yes

Other Employees Tagged: Philippe Haddad

Oct 01, 2024

Westside Lexus responded

We're delighted to hear Philippe made your car buying experience easy and simple at Westside Lexus. Thanks for the kind words and we look forward to assisting you with your next vehicle!

August 16, 2024

Dealership Rating
Employee Rating

Nellie was great to work with. Made process easy. I highly recommend working with Nellie. More

by mgalo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau

Aug 16, 2024

Westside Lexus responded

Your kind review warms our hearts! Thank you from the Westside Lexus Team.

June 25, 2024

Dealership Rating
Employee Rating

Nellie treated very me kind and professionally. She was very honest about the pricing. Joe Gross More

by JCGROSS144
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 26, 2024

Westside Lexus responded

We are grateful for your review. Thank you from all of us at Westside Lexus!

June 14, 2024

Dealership Rating
Employee Rating

great dealership. sales person was great and knew everything about product. experience was smooth will for sure recomend! More

by BOUDIERBOUDIER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 14, 2024

Westside Lexus responded

We're delighted to hear you had a smooth experience with our knowledgeable team at Westside Lexus. Thanks for recommending us!

May 31, 2024

Dealership Rating
Employee Rating

Well organized dealership. Walking in you feel you have entered another level of dealership experience. Nellie was super professional and helpful throughout the process. More

by CARLOS_4709
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma

May 31, 2024

Westside Lexus responded

Carlos, we're delighted to hear that Nellie and the team at Westside Lexus provided you with a top-notch experience. Thanks for sharing your feedback!

May 11, 2024

Dealership Rating
Employee Rating

Mark was very flexible and accommodating to my schedule as I had just started a new role and was in various meetings throughout the day. He was friendly, fast and a great listener. More

by lynncherryhomes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 13, 2024

Westside Lexus responded

Lynn, we're glad to know that Mark was able to provide a flexible and efficient service at Westside Lexus. Thanks for sharing your experience with us!

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