Neal Graham

Very welcoming to customers, friendly, clean, and accommodating. Great location, attractive building, seems like employees enjoyed working there. accommodating. Great location, attractive building, seems like employees enjoyed working there. More

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Here's a sample positive review for an online automobile purchase: --- **Fantastic Experience Buying My Vehicle** I recently bought a vehicle and I couldn't be more pleased with the entire experien purchase: --- **Fantastic Experience Buying My Vehicle** I recently bought a vehicle and I couldn't be more pleased with the entire experience! From start to finish, everything went smoothly. The website was user-friendly, and I was able to easily browse through the available options. The detailed photos, specs, and customer reviews really helped me make an informed decision. Once I found the car I wanted, the process was seamless. I was able to chat with Neal Graham who was super helpful and answered all my questions about the vehicle. Neal is wonderful to work with. The best part was how easy the whole transaction was. Bryan Wiltgen helped us with financing. Bryan is super personable and answered any questions we had. I highly recommend this car dealership to anyone looking for a no-stress, straightforward buying experience. I'll definitely be back for my next car purchase! More

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Ed Martin Toyota had great inventory, pricing, and staff. Everyone made me feel welcome and made my time feel important to them. I was in and out very quickly. If you go in ask for Neal he was great! Everyone made me feel welcome and made my time feel important to them. I was in and out very quickly. If you go in ask for Neal he was great! More

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Every aspect of dealing with Ed Martin Toyota was excellent. The whole buying experience was stress free and easy. Neil, my salesperson, did a great job finding me the right vehicle and making the excellent. The whole buying experience was stress free and easy. Neil, my salesperson, did a great job finding me the right vehicle and making the whole process easy. I will definitely go back and buy and service my vehicle at Ed Martin Toyota. More

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I have no problem with our sales person. Have purchased multiple vehicles from him and would like to have an ongoing relationship with a dealership I can trust. Service department seems to h Have purchased multiple vehicles from him and would like to have an ongoing relationship with a dealership I can trust. Service department seems to have gone down hill the past few years. Called to make an appointment to have our Tacoma in for 30k mile service. Asked about "Works package" coupon that had been sent to me. Was told the only difference between the two was the 30k mile service included engine and cabin air filters and the price was $144 higher. I can change both air filters for about $35 so I asked for the "Works Package". I told them not to rotate the tires because they had previously, more than once, damaged my rims. I was told it would be about an hour to an hour and a half. More than two hours go by with no word about my truck. It seems underestimating wait times is the norm here. Finally my service writer Mr. McIntyre, comes to me and says he went back to the shop to find out why it was taking so long and was told they broke the oil filter housing and had to fix it. He said they had to finish filling the oil and they would be done in a few minutes. Another hour and a half goes by, I see them pull my truck into the service writers area, but my service writer is nowhere to be seen. After another half hour he comes to me and apologizes for my wait and comps the charges. He gives me a copy of the bill but no multi point inspection report which is part of the service. He gave it to me after I asked. As I approach my truck I can see a lot of dirty, oily hand prints/smudges on the hood, fender, door, and interior. They also did not remove the gooey mess from the service reminder sticker on the windshield tint, after I specifically asked for it to be removed. After another brief wait (4 hrs. total) I was released. After arriving home I review the paperwork and pop the hood to check the oil level. Oil seemed fine but they obviously did not top off the fluids as specified in the paperwork. The washer fluid for example took the half gallon I had and was still only about half full. This may seem like a small thing but it makes me wonder how much of what they say they did actually got completed. Laying under the front of the truck It was obvious only a half hearted effort was made to clean the oil mess they made and ONCE AGAIN, FOR THE 3RD TIME, FAILED TO SECURE THE SKID PLATE UNDER THE MOTOR! IT'S 4 BOLTS THAT HOLD A 25-35 POUND PEICE OF STEEL TO THE TRUCK! HOW MUCH DAMAGE COULD THAT DO IF IT FELL OFF ON THE HIGHWAY! Fixed it myself, because the last time it was in to have 2 missing skid plate bolts installed it took an hour and a half, (with an appointment), and being told it would take 10-15 minutes. Multiple calls/messages including to the service manager, Alex Gardiner, have gone unanswered with no response. More

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Made the whole process seamless. Took care of everything necessary and all I had to do was sign Took care of everything necessary and all I had to do was sign More

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They were very professional and did a great job making the car we bought feel almost brand new for such a cheap price! the car we bought feel almost brand new for such a cheap price! More

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Neal Graham was my sales guy and he made the purchase of my new Toyota seamless and stress free. Neal is honest, not pushy, knowledgeable and respectful for what you’re wanting to purchase and listens. This my new Toyota seamless and stress free. Neal is honest, not pushy, knowledgeable and respectful for what you’re wanting to purchase and listens. This is my second purchase from Neal at Ed Martin. I am also very satisfied with the service department at Ed Martin. More

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Ed Martin Toyota is an awesome place to purchase a Toyota. Neal Graham is so knowledgeable about any Toyota and patient in working with you. He doesn't pressure you but offers many choices. I have Toyota. Neal Graham is so knowledgeable about any Toyota and patient in working with you. He doesn't pressure you but offers many choices. I have bought cars from Ed Martin Toyota for many years and won't go anywhere else. Service is reliable and informational. James is great as service writer and is honest with replaces. The dealership is very clean, friendly and they take care of you in all areas. I encourage anyone wanting a Toyota or great used car to go the Ed Martin Toyota. More

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Ed Martin Toyota is an awesome place to purchase a Toyota. Neal Graham is so knowledgeable about any Toyota and patient in working with you. He doesn't pressure you but offers many choices. I have Toyota. Neal Graham is so knowledgeable about any Toyota and patient in working with you. He doesn't pressure you but offers many choices. I have bought cars from Ed Martin Toyota for many years and won't go anywhere else. Service is reliable and informational. James is great as service writer and is honest with replaces. The dealership is very clean, friendly and they take care of you in all areas. I encourage anyone wanting a Toyota or great used car to go the Ed Martin Toyota. More

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