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Jim Falk Motors of Maui

Kahului, HI

4.3
858 Reviews

260 Hana Hwy

Kahului, HI

96732

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858 Reviews of Jim Falk Motors of Maui

August 20, 2024

Paid $1450 for a new radiator. Got a few miles out of town and my truck overheated. Had coolant all over the place. The mechanic didn't put the lower radiator hose clamp back on. C More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rose
Aug 22, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing your experience with us. We understand that you had an unpleasant situation with your truck after getting the new radiator installed at Jim Falk Motors Of Maui. Your feedback is valuable, and we encourage you to reach out to us directly so we can address your concerns and work towards a resolution. We aim to uphold our standards and ensure our customers have a positive experience. Thank you again for your input. Sincerely, The Jim Falk Motors Of Maui Team

June 26, 2024

Had to wait a couple of days for part to come in so was not quick service but working fine now More

by vgomez1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Rick Kealoha-Jacobson
Jun 27, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing your experience with us. Your feedback is valuable to us, and we appreciate you taking the time to provide it. Please feel free to reach out to us directly if you have any further concerns. We look forward to serving you again at Jim Falk Motors Of Maui. Sincerely, The Jim Falk Motors Of Maui Team

June 20, 2024

Ryan has always been a great help to get me in and out as quick as he can an accommodate my schedule More

by JOETHEBAKER44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
Jun 21, 2024 -

Jim Falk Motors of Maui responded

Thank you for the kind words, Ryan is truly dedicated to providing excellent service. We appreciate your feedback and look forward to assisting you again at Jim Falk Motors Of Maui! Sincerely, The Jim Falk Motors Of Maui Team

June 20, 2024

Ryan was very informative. I was only expecting an oil, filter maintenance check along with a tire rotation but the Mechanic found some issues with my Nissan Rouge & Ryan took More

by BAUWENS41093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
Jun 21, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing your positive experience with us! We appreciate your feedback and are thrilled to hear that Ryan provided exceptional customer service and went above and beyond to explain the issues with your Nissan Rogue. We are glad that you felt well taken care of and look forward to assisting you and your loved ones in the future! Sincerely, The Jim Falk Motors Of Maui Team

June 19, 2024

Service person Kayla is very friendly and communicative. Awesome customer service, and new part for my truck is excellent! More

by xxdjdasxx
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Royster
Jun 21, 2024 -

Jim Falk Motors of Maui responded

Thank you for the wonderful 5-star review! We're thrilled to hear about your positive experience with Kayla and the new part for your truck. We take pride in providing excellent customer service at Jim Falk Motors Of Maui. We look forward to seeing you again in the future! Sincerely, The Jim Falk Motors Of Maui Team

June 16, 2024

Ryan provides excellent and timely service. We’re always treated like VIPs. He expedited our tire change to get our work vehicle back on the road. More

by DAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
Jun 18, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing your positive experience! We appreciate your kind words about Ryan and our service at Jim Falk Motors Of Maui. We're glad to hear that you felt like VIPs and that Ryan was able to expedite your tire change efficiently. We look forward to assisting you again in the future! Sincerely, The Jim Falk Motors Of Maui Team

June 15, 2024

Employees are very friendly, helpful, and attentive. I really appreciate the professionalism of the way they treat their customers. They make you feel welcomed, valued and appreciated. More

by KNFERGUSON57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
Jun 18, 2024 -

Jim Falk Motors of Maui responded

Thank you for recognizing our team's professionalism and customer service. We strive to create a welcoming and valued experience for all our customers at Jim Falk Motors Of Maui. We look forward to welcoming you back! Sincerely, The Jim Falk Motors Of Maui Team

June 14, 2024

Ryan was very helpful. I think it was good services over all. Thank you very much. More

by EK
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg, Natalie Darisay
Jun 18, 2024 -

Jim Falk Motors of Maui responded

Thank you, Ryan, for your kind words and positive feedback. We are glad to hear that you had a good experience with us at Jim Falk Motors Of Maui. We appreciate your support and look forward to assisting you again in the future. Thank you for choosing us! Sincerely, The Jim Falk Motors Of Maui Team

June 13, 2024

Natalie’s customer service is exceptional. She is friendly and very professional in her job. Thank you, Natalie for your great service. More

by KIMIE6781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kealoha-Jacobson, Aleiya Rosales, Ryan Westberg, Natalie Darisay
Jun 14, 2024 -

Jim Falk Motors of Maui responded

Thank you for providing exceptional customer service at Jim Falk Motors Of Maui. We appreciate your professionalism and friendly demeanor. We look forward to assisting you with your automotive needs in the future! Sincerely, The Jim Falk Motors Of Maui Team

June 13, 2024

The salesman(John) I spoke/worked with was very knowledgeable, kind and patient with me as I am a first time buyer and car owner. Everyone there made family and I feel very welcomed and comfortable More

by ambernolann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rey Vergel De Dios, John Makaiwi - Taueetia
Jun 14, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing your positive experience with us, Amber! We are thrilled to hear that John provided you with knowledgeable, kind, and patient service during your visit to Jim Falk Motors Of Maui. It's fantastic to know that our team made you and your family feel like part of the family and created a welcoming environment for you. We truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Jim Falk Motors Of Maui Team

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