Jim Falk Motors of Maui

Hard to get appointment scheduled but once that was done they were good. Said I needed new rear wheel bearings and rear brakes. Quoted me $2100. Ridiculous pricing. Bought the parts and had my shop do both they were good. Said I needed new rear wheel bearings and rear brakes. Quoted me $2100. Ridiculous pricing. Bought the parts and had my shop do both for total of $600 parts and labor. Dealership completed the recall work as expected and on time. More

Kyla my service advisor was very helpful and friendly. Excellent service from Elmer who fixed problem with my carplay on my vehicle. Excellent service from Elmer who fixed problem with my carplay on my vehicle. More

My service advisor Ryan was top notch and helped me out a lot! They even accommodated me being late due to family issues! lot! They even accommodated me being late due to family issues! More

I had an excellent experience, thank you. From the moment I parked to the moment I left I was greeted by a well-dressed professional group of people dedicated to making sure everything went w From the moment I parked to the moment I left I was greeted by a well-dressed professional group of people dedicated to making sure everything went well. I told them I was from Lahaina and we had limited car repair options. They were very helpful and helped me in every way possible. My repair was done promptly and I picked up my car in just a few hours. My water pump was replaced. Also would like to thank the mechanics. More

Ryan and his team are amazing and very helpful in everything they did for my truck everything they did for my truck More

It’s very caring and always maintain customer satisfaction. The amenities are well provided at the waiting area or a shuttle service is another option bring offered. The services they offer is ex satisfaction. The amenities are well provided at the waiting area or a shuttle service is another option bring offered. The services they offer is excellent! No wonder I always come back because I trust them a lot. More

ryan was a pleasure to work with. prompt service and communication was great. will definitely be back again prompt service and communication was great. will definitely be back again More

I don’t have anything to say everything went flawlessly and seamlessly, and my car was ready early, which was fantastic! and seamlessly, and my car was ready early, which was fantastic! More

Live on Oahu and found truck on Maui Worked with Micah and he made sure everything ran as seamless as possible , he went over and beyond all my expectations as I had him crawl all over and under the truck and he made sure everything ran as seamless as possible , he went over and beyond all my expectations as I had him crawl all over and under the truck through FaceTime due to my absents of physically being there. From the paperwork to repairs before ship out and the delivery to the docks, Micah keeled me in the loop the entire way. Throughout this entire process his professionalism stayed true and assuring that everything was moving along Jim Falk Motors of Maui should feel proud to have an employee like Micah to represent them in the front line of customer satisfaction And No I don’t know Micah aside from this transaction lol I purposely waited to say or fill any surveys until the entire process was over so I could call it for what it is without anyone expecting a feedback So now that it’s over I would highly recommend anyone deciding to buy a car/truck to go to Jim Falk Motors of Maui and go get what I got! Best wishes ahead JFM and don’t forget to take care your front line employees because we all know those are who we as customers see and deal with the most More

Very professional efficient attentive courteous pays attention to details good communication with the customers needs attention to details good communication with the customers needs More