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Nancy Gonzalez
Nancy Gonzalez at Downey Hyundai

Nancy Gonzalez

BDC Service

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.3
38 Reviews
4.3

38 Reviews

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38 Reviews of Nancy Gonzalez

November 15, 2025

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Employee Rating

Very pleasant atmosphere,staff are great,very professional,and very kind,very attentive,overall great service. More

by ARTUROIRINEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Marisol Victor

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Nov 15, 2025

Downey Hyundai responded

Thanks for sharing your thoughts about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

November 09, 2025

Dealership Rating
Employee Rating

The people were very nice and helpful they also have a nice coustomer service area More

by louiecordova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ravi Malhotra, Ray Malhotra, Tony Bui, Edgar Cruz, Chris Estrada, Lou Machado, Angel Duran, Alainea Butler, Marisol Victor

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Nov 09, 2025

Downey Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Downey Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

November 04, 2025

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Employee Rating

Excellent customer service friendly they found the solution with the problem with my car I recommend the place More

by ITSCORONATIME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Alainea Butler, Marisol Victor

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Nov 04, 2025

Downey Hyundai responded

Thanks for sharing about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 24, 2025

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Employee Rating

Thank you for always taking care of my vehicle and for being excellent in your services. More

by NEYASENIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Alainea Butler, Marisol Victor , Monica

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Oct 26, 2025

Downey Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 14, 2025

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Employee Rating

I really appreciate the great work environment and associates and the service was great. They found the problem and took care of it. More

by pariacaldwell000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Alainea Butler, Marisol Victor

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Oct 14, 2025

Downey Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Downey Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 12, 2025

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Employee Rating

Best Service good staff the car is amazing i love this car i will offer to my friends More

by ARTGALSTYAN59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Alainea Butler, Marisol Victor

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Oct 12, 2025

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 04, 2025

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Employee Rating

Took too long, didn’t offer complimentary loaner. My car was being serviced and a recall was being completed. I had an appointment- this shouldn’t have taken four hours. In addition to making me s More

by mendozagal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Alainea Butler, Marisol Victor

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Oct 04, 2025

Downey Hyundai responded

Thank you for your review. We're sorry you didn't have the best experience , and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Feel free to contact us at (562) 231-0100 and ask for Edgar Cruz or George Nino.

October 04, 2025

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Employee Rating

Very fast and very kindly and they speak Spanish for me is the best dealer. More

by Manuel.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Alainea Butler, Marisol Victor

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Oct 04, 2025

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 01, 2025

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Employee Rating

Satisfied with the service, thank you very much for all the help. I’m going to be there for my next car More

by ALLANSANCIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Alainea Butler, Marisol Victor

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Oct 01, 2025

Downey Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Downey Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 29, 2025

Dealership Rating
Employee Rating

Great assistance. Friendly. Efficient. Got a quick response when I asked for help. Awesome service. More

by TOMMYJM864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 29, 2025

Downey Hyundai responded

Thanks for sharing about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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