Monica Salom

Staff was Friendly, very polite and helpful. Had a few questions and everyone asked helped answer my questions. Service advisor was great Had a few questions and everyone asked helped answer my questions. Service advisor was great More

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The Dealership was very professionnel , Mechanic do there work ,and recommend more work is needed. there work ,and recommend more work is needed. More

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Sales person was helpful but could have kept us better informed truck only came with 1 key and 1 fob , we think dealer should have supplied us with extra key and fob. informed truck only came with 1 key and 1 fob , we think dealer should have supplied us with extra key and fob. More

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great service great advisors great management. repair was quick and affordable and vehicle was left squeaky clean. 10/10 repair was quick and affordable and vehicle was left squeaky clean. 10/10 More

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I had requested a full car detailing alongside my service with my Advisor Daniel . The advisor was mostly incommunicado but kept on adding more servicing work to be done. I requested a pick up service from m with my Advisor Daniel . The advisor was mostly incommunicado but kept on adding more servicing work to be done. I requested a pick up service from my home. The car was picked up very late and then it was kept for almost two days. It returned smelling so bad, it worse off than when it left my garage, Absolutely no detailing was done and there were stains all over the seats., I called the service rep Daniel so many times he wouldn’t pick my calls so I escalated to a Manager who was quick to blame it on the detailing company & indignantly offered me a refund for detailing when I refused she said they’ll pick it up again for detailing but there’s no vehicle for me to use for my family for another 24hours. I basically had to beg for a loaner and that wasn’t forthcoming, I’m disappointed that after using my money to uber & Lyft for almost 2 days I’m treated in this manner. . I’m really upset and dissatisfied. Ford just wasted my time and money for a simple request. More

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Shamaley’s ford always takes care of our vehicles (Ford Explorer and Mustang ) with maintenance and recommendations as well different options to pay. Keeosha was great took me in for scheduled appointmen Explorer and Mustang ) with maintenance and recommendations as well different options to pay. Keeosha was great took me in for scheduled appointment and kept me out to date. Appreciate you all Shamaley Ford!!!! More

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Awesome customer service from Eduardo and great customer care, kept me up to date with every detail on my mustang. I greatly appreciate the Shamaley Ford team here in el paso care, kept me up to date with every detail on my mustang. I greatly appreciate the Shamaley Ford team here in el paso More

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Always satisfied with the service ,very professional. Thanks.Kay was very curious and very professional. Thanks.Kay was very curious and very professional. More

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My experience overall was 10/10. Mr. Tony Saldana was nothing but pure class and made this experience as easy and smooth as possible. Jorge on the accounting side also was the bigges Mr. Tony Saldana was nothing but pure class and made this experience as easy and smooth as possible. Jorge on the accounting side also was the biggest help and made everything as simple and quick as possible. If you go to Shamaley Ford you need to ask for Tony, I promise he will get you the best deal possible and into the vehicle you deserve. More

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Easy to coordinate with and they are always to assist in the best way for the customer the best way for the customer More

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