Monica Pelletier
Monica Pelletier at Hoffman Lexus

Monica Pelletier

Service Manager

Hoffman Lexus

750 Connecticut Blvd
East Hartford, CT 06108

4.9
187 Reviews
4.9

187 Reviews

Write a Review

187 Reviews of Monica Pelletier

January 30, 2026

Dealership Rating
Employee Rating

Always professional, polite, service, and review of my priorities for my vehicle. The video provided prior to the work done on my car is much appreciated. More

by deanallegra
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 02, 2026

Hoffman Lexus responded

We're happy every aspect of our service impressed you! Thank you for choosing Hoffman Lexus and for sharing your support online. See you next time, Dean!

November 21, 2025

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Everyone at this dealership is knowledgeable and professional . I’ve had only great experiences with everyone on the staff. More

by lmartin106
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Fitzgerald

Nov 21, 2025

Hoffman Lexus responded

Thank you for sharing this wonderful feedback with us! We’re grateful for your business and look forward to your next visit to Hoffman Lexus. Safe travels!

September 21, 2025

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Monica was extremely helpful and knowledgeable. This was my first experience with Lexus and the service was excellent More

by Pks3dogs
Service Price Transparency
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Recommend Dealer
Yes
Sep 23, 2025

Hoffman Lexus responded

We're thrilled to hear Monica made your first experience with Lexus such a positive one! Thank you for choosing Hoffman Lexus and sharing your feedback. Safe travels!

September 08, 2025

Dealership Rating
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Austin, Monica and Nicole were very professional and pleasant to deal with. Always an enjoyable experience.. More

by bertj
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Austin, Nicole

Sep 09, 2025

Hoffman Lexus responded

Bert, thank you for sharing your experience with Austin, Monica, and Nicole! We’re grateful for your business and look forward to seeing you again at Hoffman Lexus.

March 25, 2025

Dealership Rating
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Like always, Monica and other Lexus Hoffman employees were very professional. My oil change was completed in less than 1.5 hours. During that time I was informed (by text, video and by Monica personally More

by Roman H.
Service Price Transparency
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Recommend Dealer
Yes
Mar 25, 2025

Hoffman Lexus responded

Roman, we're delighted to hear that Monica and the Hoffman Lexus team provided you with such efficient service. Keeping you informed every step of the way is our priority. Thanks for choosing us!

December 03, 2024

Dealership Rating
Employee Rating

Hoffmann has consistently provided excellent service during my ownership of two RX vehicles, a 350 and a 400h. Matt, Monica, and the rest of the service staff are always attentive to our needs. More

by RCHUS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Salimando

Dec 03, 2024

Hoffman Lexus responded

Thank you for sharing your experience with us! We're delighted to hear that Matt, Monica, and the Hoffman Lexus team have consistently provided excellent service. We appreciate your loyalty and look forward to continuing to serve you in the future!

July 08, 2024

Dealership Rating
Employee Rating

Hoffman Lexus knows how to treat their customers. Everyone is professional, very friendly and everything is explained. They even provide a video of services recommended! More

by Timothym
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Al Ramos , Tom Ryan, Justin? I think was the service tech

Jul 09, 2024

Hoffman Lexus responded

Timothy, we're delighted to hear that you had such a positive experience with our team at Hoffman Lexus. Thanks for the great feedback!

June 20, 2024

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Excellent service today. I was very happy with the quality and communication of the agent. More

by Jc
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Recommend Dealer
Yes
Jun 21, 2024

Hoffman Lexus responded

Jc, thanks for the awesome review of Hoffman Lexus!

June 14, 2024

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Prompt and efficient service with a short wait in their well appointed and furnished modern waiting room. More

by Ken
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Recommend Dealer
Yes
Jun 14, 2024

Hoffman Lexus responded

Ken, we're glad to hear you enjoyed the prompt service and comfortable waiting area at Hoffman Lexus. Thanks for sharing your experience!

June 08, 2024

Dealership Rating
Employee Rating

Hoffman lexus is very nice dealer to get your lexus service the people there are very understanding and polite and full of experience. More

by Anthonywynter590@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Sulliman, Matt Salimando , Micki Freeman

Jun 10, 2024

Hoffman Lexus responded

Thank you for the kind words! We're glad to hear that our team at Hoffman Lexus provided a polite and experienced service. We appreciate your support!

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