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Monica Carpenter

Overview Reviews (51) Inventory (192)

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Monica Carpenter

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Monica Carpenter

Body Shop and Service Admin

Colonial Chevrolet

171 Great Road
Acton, MA 01720

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4.7

51 Reviews

Overview Reviews (51) Inventory (192)

Dealership Experience

3 yrs, 2 mos

Industry Experience

5 yrs, 8 mos

4.7

51 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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51 Reviews of Monica Carpenter

November 07, 2024

Dealership Rating

Employee Rating

Colonial Chevrolet always does a beautiful job on my car services. They always explain the bill and if anything is extra, they will call me. services. They always explain the bill and if anything is extra, they will call me. More

by MDAY2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey, Robyn Burst

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Nov 10, 2024 -

Colonial Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

November 05, 2024

Dealership Rating

Employee Rating

l have been a customer of, now Colonial Chevrolet, since 1983 when it was Acton Chevrolet. Mostly the same staff, always the same great service. I would not change dealerships for any reason. 1983 when it was Acton Chevrolet. Mostly the same staff, always the same great service. I would not change dealerships for any reason. More

by bill72

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Pellegrini, Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey, Robyn Burst

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Nov 06, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

November 01, 2024

Dealership Rating

Employee Rating

Bobby and his team are fantastic ! From the appointment process, reception and follow up. I was kept up to date on the progress of my car. From the appointment process, reception and follow up. I was kept up to date on the progress of my car. More

by SERVICE79

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey, Robyn Burst

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Nov 01, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bobby met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

November 01, 2024

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Employee Rating

They could not accommodate my request even though I had called in advance and was directed not make an appt and just show up. called in advance and was directed not make an appt and just show up. More

by rripley

Verified Customer

Recommend Dealer

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Nov 04, 2024 -

Colonial Chevrolet responded

Good morning. I apologize that you did not have a 5 star visit to our dealership. I would love a chance to try and make this right please contact me directly. Robert Fahey Service Director 978-263-1000 rfahey@colonialchevrolet.com

October 16, 2024

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Employee Rating

Great service from the appointment process To the great follow up after the service Would not service anywhere else follow up after the service Would not service anywhere else More

by SERVICE79

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey, Robyn Burst

Report | Print

Oct 17, 2024 -

Colonial Chevrolet responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

October 01, 2024

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Employee Rating

Great job my car looks great. I will always come back. Great customer service from all I will always come back. Great customer service from all More

by julifahey

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 02, 2024 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Monica can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

September 11, 2024

Dealership Rating

Employee Rating

Monica and Trevor were top notch. From estimate to completion, the service level was outstanding From estimate to completion, the service level was outstanding More

by dperry8

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Trevor Davis

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Sep 11, 2024 -

Colonial Chevrolet responded

We are very happy to hear that Monica and Trevor provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

August 15, 2024

Dealership Rating

Employee Rating

Very helpful with arranging car rental while car was in the shop. Work was done as promised. the shop. Work was done as promised. More

by fvb0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Aug 15, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Monica, and our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

August 15, 2024

Dealership Rating

Employee Rating

Great advice and timely, the people received me and gave me all the details of my service me all the details of my service More

by Robertkaluba67

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey

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Aug 16, 2024 -

Colonial Chevrolet responded

Thank you for the kind words for our service department, Robert! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

August 01, 2024

Dealership Rating

Employee Rating

Our family has two cars and we took both of them for a routine checkups to Colonial Chevrolet Acton. The attention of specialists is always very attentive, precise and professional. Absolutely recommended routine checkups to Colonial Chevrolet Acton. The attention of specialists is always very attentive, precise and professional. Absolutely recommended! More

by Ruslan Gavrilov

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey

Report | Print

Aug 02, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

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