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Monica Carpenter

Overview Reviews (64) Inventory (156)

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Monica Carpenter

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Monica Carpenter

Body Shop and Service Admin

Colonial Chevrolet

171 Great Road
Acton, MA 01720

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4.8

64 Reviews

Overview Reviews (64) Inventory (156)

Dealership Experience

3 yrs, 7 mos

Industry Experience

6 yrs, 1 mo

4.8

64 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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64 Reviews of Monica Carpenter

April 03, 2025

Dealership Rating

Employee Rating

Great dealership have been going to Colonial for over 27 yrs. Great service department as well. yrs. Great service department as well. More

by JLEEBER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Woodland, Jimmy Keefe, Allen Boisvert, Shawn Andrews, Vin Bouchard, Robert Webb, Bob Fahey, Parrish Kelley, Steve Desimone

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Apr 03, 2025 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

April 01, 2025

Dealership Rating

Employee Rating

Bobbie and his service team are fantastic. They follow up during the repair process Call you to let you know they have finished And will even pick you up at home or at work They follow up during the repair process Call you to let you know they have finished And will even pick you up at home or at work More

by SCARLS250

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey, Steve Desimone

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Apr 01, 2025 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

March 28, 2025

Dealership Rating

Employee Rating

Came in for a couple of new tires and a service engine light check. The service was completed in a timely manner. Very friendly staff. The waiting room is very comfortable. light check. The service was completed in a timely manner. Very friendly staff. The waiting room is very comfortable. More

by DAVIDCARLSON7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey, Steve Desimone

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Mar 28, 2025 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

February 11, 2025

Dealership Rating

Employee Rating

Professional and polite, timely service. Clean waiting area. Everything explained and detailed invoice. Great service Clean waiting area. Everything explained and detailed invoice. Great service More

by villagebythepondalic2

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey , Robyn Burst

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Feb 12, 2025 -

Colonial Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

February 04, 2025

Dealership Rating

Employee Rating

Bobbie is a great Mgr. He is very articulate And will keep you informed. He treats his customers with top notch service He is very articulate And will keep you informed. He treats his customers with top notch service More

by SCARLS250

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey , Robyn Burst

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Feb 04, 2025 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear that Bobbie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

January 20, 2025

Dealership Rating

Employee Rating

Evaluated a damaged car for insurance claim. They were very professional and efficient. Highly recommned. They were very professional and efficient. Highly recommned. More

by af1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Trevor Davis

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Jan 20, 2025 -

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

January 17, 2025

Dealership Rating

Employee Rating

Great service as always. Have been buying and Servicing at Colonial for almost 30 Years. Have been buying and Servicing at Colonial for almost 30 Years. More

by lgordon2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey , Robyn Burst

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Jan 18, 2025 -

Colonial Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet. We look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

January 11, 2025

Dealership Rating

Employee Rating

The Service Department with Bob Fahey And Bobbie Webb are just the best team ! The best Chevy Service Department on the east Coast ! Master certified World Class Technicians ! are just the best team ! The best Chevy Service Department on the east Coast ! Master certified World Class Technicians ! More

by SCARLS250

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb, Tom O'Toole, Bob Fahey , Robyn Burst

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Jan 13, 2025 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bob and Bobbie met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

January 08, 2025

Dealership Rating

Employee Rating

Beside communication that was poor, everything else went well. My car was fixed as expected! well. My car was fixed as expected! More

by kpamalk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Robert Webb

Report | Print

Jan 08, 2025 -

Colonial Chevrolet responded

January 06, 2025

Dealership Rating

Employee Rating

Fast efficient. Love their shuttle service will use again for Future service needs. Recommend them Love their shuttle service will use again for Future service needs. Recommend them More

by mtw3867

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Allen Boisvert, Hank Maxner, Robert Webb, Tom O'Toole, Bob Fahey , Robyn Burst, Jon

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Jan 06, 2025 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

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