Monica Carpenter

Located in Acton, MA, this service center is a drive for us in Marblehead. We greatly appreciated the team's eagerness to take on the job - most of the time, service providers cause you to feel as though th us in Marblehead. We greatly appreciated the team's eagerness to take on the job - most of the time, service providers cause you to feel as though they are doing you a favor even for a necessary service! The team at Colonial is not like that at all. I especially thought the body shop repair manager was kind and a straight shooter. On the "needs a bit more attention front," when we arrived to pick up the car, being told all of the work was complete, we noticed the damage to the interior of the car was not repaired requiring a second trip to and fro to Acton. Also we had the car detailed ($300.00!) and there were several places in the intereior, rear bumper and storage area in back that had not been cleaned. We werre given a price adjustment for this lapse, but it seems like doing a thorough job is probably the standard. Just a bit of feedback, we are well pleased with the repairs. Many thanks. More

by ts4 Verified Customer Verified Customer

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Had some minor repair work done which was completed as good as new. Subsequently had an AC problem that Subaru analyzed and said I needed a bunch of parts. They investigated and concluded that the only good as new. Subsequently had an AC problem that Subaru analyzed and said I needed a bunch of parts. They investigated and concluded that the only part that needed replacement was a corroded aluminum tube. So, happy with their work and their service skill. More

by tryjan2 Verified Customer Verified Customer

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The comfort and trust is the feeling I get when I walk in to Colonial Chevrolet in Acton. I trust them with all of my services and will only purchase my cars with Colonial Chevy. Great people. They treat yo to Colonial Chevrolet in Acton. I trust them with all of my services and will only purchase my cars with Colonial Chevy. Great people. They treat you like family More

by SCARLS250 Verified Customer Verified Customer

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Colonial Chevrolet always does a beautiful job on my car services. They always explain the bill and if anything is extra, they will call me. services. They always explain the bill and if anything is extra, they will call me. More

by MDAY2 Verified Customer Verified Customer

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l have been a customer of, now Colonial Chevrolet, since 1983 when it was Acton Chevrolet. Mostly the same staff, always the same great service. I would not change dealerships for any reason. 1983 when it was Acton Chevrolet. Mostly the same staff, always the same great service. I would not change dealerships for any reason. More

by bill72 Verified Customer Verified Customer

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Bobby and his team are fantastic ! From the appointment process, reception and follow up. I was kept up to date on the progress of my car. From the appointment process, reception and follow up. I was kept up to date on the progress of my car. More

by SERVICE79 Verified Customer Verified Customer

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They could not accommodate my request even though I had called in advance and was directed not make an appt and just show up. called in advance and was directed not make an appt and just show up. More

by rripley Verified Customer Verified Customer

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Great service from the appointment process To the great follow up after the service Would not service anywhere else follow up after the service Would not service anywhere else More

by SERVICE79 Verified Customer Verified Customer

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Great job my car looks great. I will always come back. Great customer service from all I will always come back. Great customer service from all More

by julifahey Verified Customer Verified Customer

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Monica and Trevor were top notch. From estimate to completion, the service level was outstanding From estimate to completion, the service level was outstanding More

by dperry8 Verified Customer Verified Customer

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