Mona Crooks | Page 126

Car Buying Experience I have been dealing with Klaben Ford for almost 30 years and have always had a GREAT car buying experience with them. I would recommend them to anyone I have been dealing with Klaben Ford for almost 30 years and have always had a GREAT car buying experience with them. I would recommend them to anyone who wants a great car buying experience, just ask anyone in my family. Doug Beavers has been my salesman for most all the vehicles that I purchased, he is great to deal with he takes the time to help you get the best deal possible and will help anyway he can. All the Klaben people are great from Doug and the sales team to the finance team and the service department, they all treat you like family. I look forward to my next vehicle from them. More

by JEARLE9437 Verified Customer Verified Customer

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recall for F-150 first time I have been disappointed in service...after waiting 1 hour in lounge, I was told you hadn't received parts to fix/repair transmission recal first time I have been disappointed in service...after waiting 1 hour in lounge, I was told you hadn't received parts to fix/repair transmission recall........that I would have to return when I received recall letter!!??? More

by SANDIE.WELCH Verified Customer Verified Customer

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Maintenance The whole Klaben Team works together to provide the best quality of service possible. They always take care of any problem with a professional attitud The whole Klaben Team works together to provide the best quality of service possible. They always take care of any problem with a professional attitude. More

by MABDENT Verified Customer Verified Customer

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2016 MKz When it comes the best of the best, Dan Peters is the first name that comes to mind any time I consider buying a new car. Dan is awesome when it come When it comes the best of the best, Dan Peters is the first name that comes to mind any time I consider buying a new car. Dan is awesome when it comes to the technology of today's new cars. He is kind, courteous, and a man of the highest integrity! If you are considering a new car, please stop in at Klaben Lincoln Kent and ask for Dan Peters. I promise you will NOT be sorry! I would be remiss if I didn't recognize Richard Klaben! An honest man, highest moral standards and always a good friend! More

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Car buying made zen-like Purchasing a car at Klaben is so stress free. Everyone wants to make the experience enjoyable, and there is no other car dealership which works so har Purchasing a car at Klaben is so stress free. Everyone wants to make the experience enjoyable, and there is no other car dealership which works so hard to make sure you get the perfect deal for you. I trust everyone there to be truthful, honest, and client centered. Rich Klaben seems to enjoy making clients happy and Terry Baughman, the salesperson , is beyond wonderful. After purchasing my car, I know I can always trust Mona to take care of my service needs. More

by LYNNARTL Verified Customer Verified Customer

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Always great! We have been taking our vehicles for service to Klaben for many years. Our service advisor Mike is the best. All of the rest of the staff is very nic We have been taking our vehicles for service to Klaben for many years. Our service advisor Mike is the best. All of the rest of the staff is very nice and extremely helpful. We have also purchased several vehicles from Klaben and Chris is a great to work with when we need a new vehicle. We recently had to have collision damage repaired and there was no doubt we would use Klaben for the repairs. Again, nothing but the best from the collision repair team. More

by THEFELTS2 Verified Customer Verified Customer

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Service Great service and a friendly atmosphere. It was my first time at the dealership and I will return. Mono was very friendly and did a thorough job. Great service and a friendly atmosphere. It was my first time at the dealership and I will return. Mono was very friendly and did a thorough job. More

by vincepalumbo9 Verified Customer Verified Customer

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4th Lincoln and the experience continues When I got my first MKX from Klayben after poor service experiences ( note the plural) from my previous Ford Lincoln supplier I stressed to the Sales When I got my first MKX from Klayben after poor service experiences ( note the plural) from my previous Ford Lincoln supplier I stressed to the Sales ( Matt Hryb) that ongoing business was a sales/Service function and the two were equally important. The last two MKX and one MKS were looked after by Mona Crooks and my new 2016 MKX will also be with Mona. She is impressive in listening , function and true to her word in responses and care. In a function dominated by males she excels in performance and along with Matt in Sales make a remarkable team. More

by GJC812 Verified Customer Verified Customer

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Oil Change Rotate Tires Wheel Bearing Mona is the best, we always go to her. She explains all the repairs that have to be done. Very friendly. Thanks Mona for always taking such good Mona is the best, we always go to her. She explains all the repairs that have to be done. Very friendly. Thanks Mona for always taking such good care of our cars. Your the best! More

by GRYBEARD1226 Verified Customer Verified Customer

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Labor charges I needed a coolant bypass valve for my Ford Escape which cost $33 but the final cost was over $500 because of the labor charges. I needed a coolant bypass valve for my Ford Escape which cost $33 but the final cost was over $500 because of the labor charges. More

by Carol Verified Customer Verified Customer

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