Mohammad Dmour

The service advisor told my father a hydraulic motor mount in his x3 was bad the written estimate said the vehicle had a suspension issue I’ve never heard a motor mount described as a suspension compone mount in his x3 was bad the written estimate said the vehicle had a suspension issue I’ve never heard a motor mount described as a suspension component, suspension of the motor right! They wanted 3000 to change the mount the cost of the part at dealer is 153.08. My father is retired air craft mechanic serviced by n airforce over 25 yrs plus has worked for Boeing, Lockheed & Rathion. He builds custom hot rods now since he’s retired has completed full restorations n several 50’s area Chevys upgrading the suspension & henhouse nes with Corvette C-5 & C-6 components. I’m a metal fabricator, have worked on everything from DC-8 to Ducati Monster. I’ve wrenched my whole life I own a M-6 that I’ve customized many things from remapping ecm doing deletes to remapping my SMG torque shift ranges. Both of us are very capable of pretty much anything. He was insulted by the way this dealership was out right trying to scam him & the way the adviser was acting like he was the town idiot not to agree to the work. So long story short I ordered both mounts we replaced them. There was nothing wrong was th the mounts. They were exactly what he same as the new ones. Beware of the xx the advisors try to sell you. Just because we have the money to drive the best on the road doesn’t mean you’re dealing with something some overly paid guy that will just agree to anything the dealer advisor says needs to be done. Always question & know what you are being charged for. They even had more dad watch some video explaining something about the mount had some kinda indicator that says it bad that was xx too. Good luck if you’re dealing with service there. More

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I was very pleased with the personal touch, and Chidubem was great at keeping me updated through the service process. He was very prompt in giving me an ETA on things and provided several options for parts was great at keeping me updated through the service process. He was very prompt in giving me an ETA on things and provided several options for parts replacement that would fit my budget. Thanks to the excellent team at Principle BMW of San Antonio. Top-notch team! More

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Had a great experience and Gabrielle was an integral part of that experience, much so that I would recommend my friends and family to use this service. of that experience, much so that I would recommend my friends and family to use this service. More

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Good service bit macanic never updates the next oilchange on screen but that's it on screen but that's it More

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Great support and personable support by Rene and whole team at the dealership. They made the buying process as reasonable as possible, addressed all our concerns, and met our desires. Highly recommended team at the dealership. They made the buying process as reasonable as possible, addressed all our concerns, and met our desires. Highly recommended! More

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Good experience and I enjoyed the customer service provided by the knowledge the sale's lady provided. provided by the knowledge the sale's lady provided. More

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First time here I was impressed from start to finish advisor communication level above par Will return advisor communication level above par Will return More

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BMW of San Antonio has a very nice show room. They have several vehicles you would like. The sales team is great. We used Victor Garcia.. They have several vehicles you would like. The sales team is great. We used Victor Garcia.. More

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The schedule was perfect, the attention since arriving It was good. I do not understand much English and looked for the right person, thanks Rebeca, and the job well done. was good. I do not understand much English and looked for the right person, thanks Rebeca, and the job well done. More

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I have been a customer of BMW San Antonio since 2007 and have leased several of their vehicles. Always great customer service. Courteous and knowledgeable sales and service department staff. have leased several of their vehicles. Always great customer service. Courteous and knowledgeable sales and service department staff. More

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