Moe Mohamed

I had an appointment on Saturday 12. 13.25 at 8 am. Joel Casper was my Service Advisor but he would not put my car on a lift to see what exactly was rattling up under it. He stated that h 13.25 at 8 am. Joel Casper was my Service Advisor but he would not put my car on a lift to see what exactly was rattling up under it. He stated that he knew for a fact that they didn't have any parts for my make of car. Well, I bought the car from Pat Lobb Toyota but he just told me to go to a dealership that makes Mazda's. I couldn't believe he wouldn't even check to figure out the damage and order the part. Then Joel Casper told someone to give me the address to a dealership down the road. When I told the other dealership what happened, they fit me in right away and ordered the damaged part. I pre-paid for everything and was told they will call me to make an appointment once it arrives. Why couldn't Pat Lobb do that? More

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Most pleasant buying experience I have had. First class at every step of the way. First class at every step of the way. More

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Where to begin. My wife and I were searching for a 2023 EV to beat the expiration of the $4000 tax credit. We looked at VW's Volvos, Teslas, and Pat Lobb Toyota had My wife and I were searching for a 2023 EV to beat the expiration of the $4000 tax credit. We looked at VW's Volvos, Teslas, and Pat Lobb Toyota had a Toyota bZ4x (I know, you've never heard of it either, but it's a solid car). We spent a week haggling with them on price, and finally I let them know on the final day to take advantage of the tax credit that we were either buying their car for $22,500 or driving to Austin to buy a VW ID.4 for the same price. They agreed. Then, after 3 hours of paperwork at the dealership they pull the switch-a-roo: they try to get their profit in the finance box. I have an 800+ credit score and they told me the best they could do was 8% on my loan. I called xx and got up to leave. Then, "Mo" said he could probably get me sub-6% if he got an exception from one of their lenders. After that xx, I felt like the dealership was dishonest for trying to screw me and I left. So, we have now lost the opportunity to get the $4000 EV credit that expires tonight and I guarantee you Pat Lobb will not sell that car unless they drastically discount it or send it to auction. Very bad business decision on their part to ruin a relationship for a car that they won't be able to sell now. Also, lesson learned on my end: I should have had back-up financing ready to go. But, dealerships have always been able to get me better rates. I WILL NEVER BUY A CAR FROM PAT LOBB TOYOTA IN MCKINNEY! BTW, their finance guys didn't know what the EV tax credit was. SMH. More

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JD was great to work with. He helped us get best value and the best deal on our new car. Buy process was quick and painless without all the back and forth normally experienced He helped us get best value and the best deal on our new car. Buy process was quick and painless without all the back and forth normally experienced at most dealerships. More

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It was an awesome experience working with Adeel. He made the process very and professional. He made the process very and professional. More

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So incredibly easy to work with. Very knowledgeable and pleasant. Highly recommend her for new car sales. Very knowledgeable and pleasant. Highly recommend her for new car sales. More

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We came in on short notice and despite being busy they were still able to focus and tend to us during a big decision for us to trade up from our previous vehicle. Harrison was very knowledgeable and made were still able to focus and tend to us during a big decision for us to trade up from our previous vehicle. Harrison was very knowledgeable and made sure that any questions we had were answered to help us feel more comfortable to our purchase. More

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