Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
844 Reviews
4.8

844 Reviews

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844 Reviews of Misty Osborne

December 17, 2025

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Employee Rating

Clean and everyone polite Very easy to check in and had my contract there so easy in and out More

by Loliver46
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Dec 17, 2025

Regal Kia Lakeland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Misty met your expectations. Thank you again for choosing Regal Kia Lakeland. We look forward to having you as one of our valued customers for many more years to come!

December 17, 2025

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Generally good service and communication. I think the diagnostic price is way too high. This time there was a suggestion that we needed new rear brakes and I asked for pictures and then Jere More

by RICHEYM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2025

Regal Kia Lakeland responded

Thank you so much for your review. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Regal Kia Lakeland to be a positive one. We apologize for the confusion regarding your brakes. Please don't hesitate to reach out if you need anything else.

December 14, 2025

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I always have a great experience and the service goes above and beyond!! Thank you!! More

by slstvalladares
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 13, 2025

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Excellent like always. Did have and appointment, was early but Misty was at the car when I arrive. She is awesome. More

by Carlos
Service Price Transparency
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Recommend Dealer
Yes
Dec 14, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 11, 2025

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Employee Rating

Good service nice people service was completed in a timely manner I will go there again More

by TANK54
Service Price Transparency
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Recommend Dealer
Yes
Dec 11, 2025

Regal Kia Lakeland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Regal Kia Lakeland.

December 05, 2025

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The service associate we had was very knowledgeable, efficient and was very kind. She handled all three of the issues we had in about 5 minutes she looked up the cars history to let us know when the nex More

by tgriggs92
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2025

Regal Kia Lakeland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 04, 2025

Dealership Rating
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Customer service and the staff is top notch. Misty is great!! Love her. I would definitely recommend Regal Kia to friends and family More

by rozlatt9
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 04, 2025

Regal Kia Lakeland responded

Thank you for the fantastic feedback! We are thrilled to hear you had a great experience with Misty and the team. We truly appreciate your recommendation and we look forward to seeing you again at Regal Kia!

December 04, 2025

Dealership Rating
Employee Rating

It's always easy and fast and they do not pressure you They are friendly and knowledgeable More

by zachad54
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Dec 05, 2025

Regal Kia Lakeland responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 02, 2025

Dealership Rating
Employee Rating

Great experience and Misty is always very welcoming and attentive. I love going to Regal Kia for my services. More

by gomes_victoria91
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Dec 02, 2025

Regal Kia Lakeland responded

Thank you for choosing Regal Kia Lakeland. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 02, 2025

Dealership Rating
Employee Rating

I’ve been a customer of Regal Kia since 2022 and I’ve always been happy with the service I get! I always see Misty as my advisor but this was an emergency so I had Jeremy as my advisor and and managed to More

by karlamichelleee91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Mahr

Dec 02, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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