Misty Osborne
Misty Osborne at Regal Kia Lakeland
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Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.7
576 Reviews
4.7

576 Reviews

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576 Reviews of Misty Osborne

September 25, 2024

Dealership Rating
Employee Rating

The truth is that while I have been pleased with the service I go elsewhere because the price is double compared to other reputable repair shops. More

by MIKECAT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Johnson, Jorge Benitez

Sep 26, 2024

Regal Kia Lakeland responded

Thank you for your feedback.

September 24, 2024

Dealership Rating
Employee Rating

Great customer service, Misty always welcoming and keeps me informed. Major asset to Regal. The service team is excellent, returns my car to me quickly and clean. Highly recommend ! More

by jsyrn
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 26, 2024

Regal Kia Lakeland responded

We have a great team! Thank you!

September 22, 2024

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My service attendants was respectful and polite. they assured that they was willing to make my day a good one. More

by EDEVASIA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Sep 26, 2024

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

September 21, 2024

Dealership Rating
Employee Rating

Jeremy was outstanding, he's honest and he explains anything real well!your employee that's sits on the right by were you cash,her name starts with a D she came up to me and asked if I needed anything. More

by esorhaindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Mahr

Sep 26, 2024

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

September 21, 2024

Dealership Rating
Employee Rating

Misty is knowledgable in her field, diligent and puts clients concerns to rest. She is always with great disposition and eager to please the customer. Within the many times I have gone in for service More

by mtgr64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

Regal Kia Lakeland responded

Thank you so much for the positive review. We're happy that you're happy, and we're looking forward to your next visit to Regal.

September 19, 2024

Dealership Rating
Employee Rating

Very helpful and attentive to my needs also very professional I will definitely use them again More

by Bruce
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Sep 19, 2024

Regal Kia Lakeland responded

Thank you!

September 18, 2024

Dealership Rating
Employee Rating

Took three ties of getting my car that I was paying to get detailed cleaned. There was still dirt on the door jams and the area around the trunk hood. They hadn’t even wiped it down. Had to leave my car More

by marymlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremy Mahr

Sep 19, 2024

Regal Kia Lakeland responded

We value your time and sincerely apologize for the inconvenience. This is not the level of service we strive to provide, and we will be addressing this with our staff.

September 17, 2024

Dealership Rating
Employee Rating

Courteous and professional service. Waiting time was adequate. Misty showed concern and demonstrated her knowledge when responding to our questions. Always with great disposition. More

by mtgr64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

September 16, 2024

Dealership Rating
Employee Rating

Excellent staff which is very customer oriented and friendly. Have been there multiple times , usually well taken care of . More

by JMARICHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Regal Kia Lakeland responded

I’m happy to hear that our team provided you with excellent service.

September 13, 2024

Dealership Rating
Employee Rating

She was great. Attentive. And was able to get everything I needed done in a quick and efficient manner. More

by Enriquelastra87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Regal Kia Lakeland responded

Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

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