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Misty Osborne

Overview Reviews (847) Inventory (262)

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Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8

847 Reviews

Overview Reviews (847) Inventory (262)

4.8

847 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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847 Reviews of Misty Osborne

December 19, 2025

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Employee Rating

Outstanding Service! !! I Always receive the Best of Care and consideration whenever I come to get the car serviced. !! I Always receive the Best of Care and consideration whenever I come to get the car serviced. More

by SMITHBETTY638

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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Dec 19, 2025 -

Regal Kia Lakeland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 19, 2025

Dealership Rating

Employee Rating

Misty is always helpful and nice she definitely knows what she is doing every time I go in. Overall service is excellent and staff is very friendly! what she is doing every time I go in. Overall service is excellent and staff is very friendly! More

by itzelmiranda100

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 20, 2025 -

Regal Kia Lakeland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 18, 2025

Dealership Rating

Employee Rating

I appreciate the fast service! Oops and Misty had my car wash kind suggestion Ty. Oops and Misty had my car wash kind suggestion Ty. More

by RAMONAWOODWARD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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Dec 19, 2025 -

Regal Kia Lakeland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Regal Kia Lakeland to be a positive one. Please don't hesitate to reach out if you need anything else.

December 17, 2025

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Employee Rating

Clean and everyone polite Very easy to check in and had my contract there so easy in and out my contract there so easy in and out More

by Loliver46

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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Dec 17, 2025 -

Regal Kia Lakeland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Misty met your expectations. Thank you again for choosing Regal Kia Lakeland. We look forward to having you as one of our valued customers for many more years to come!

December 17, 2025

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Employee Rating

Generally good service and communication. I think the diagnostic price is way too high. This time there was a suggestion that we needed new rear brakes and I asked for pictures and then Jere I think the diagnostic price is way too high. This time there was a suggestion that we needed new rear brakes and I asked for pictures and then Jeremy came back and said they were okay but never showed me pictures. That was confusing and made it seem like they were trying to get me to replace brakes that didn’t need to be replaced. More

by RICHEYM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez, Jeremy Mahr

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Dec 17, 2025 -

Regal Kia Lakeland responded

Thank you so much for your review. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Regal Kia Lakeland to be a positive one. We apologize for the confusion regarding your brakes. Please don't hesitate to reach out if you need anything else.

December 14, 2025

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Employee Rating

I always have a great experience and the service goes above and beyond!! Thank you!! above and beyond!! Thank you!! More

by slstvalladares

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 14, 2025 -

Regal Kia Lakeland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 13, 2025

Dealership Rating

Employee Rating

Excellent like always. Did have and appointment, was early but Misty was at the car when I arrive. She is awesome. Did have and appointment, was early but Misty was at the car when I arrive. She is awesome. More

by Carlos

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 14, 2025 -

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 11, 2025

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Employee Rating

Good service nice people service was completed in a timely manner I will go there again timely manner I will go there again More

by TANK54

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 11, 2025 -

Regal Kia Lakeland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Regal Kia Lakeland.

December 05, 2025

Dealership Rating

Employee Rating

The service associate we had was very knowledgeable, efficient and was very kind. She handled all three of the issues we had in about 5 minutes she looked up the cars history to let us know when the nex efficient and was very kind. She handled all three of the issues we had in about 5 minutes she looked up the cars history to let us know when the next maintenance would be due, reset the maintenance light and got us a sticker for the car as well. More

by tgriggs92

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 06, 2025 -

Regal Kia Lakeland responded

December 04, 2025

Dealership Rating

Employee Rating

Customer service and the staff is top notch. Misty is great!! Love her. I would definitely recommend Regal Kia to friends and family Misty is great!! Love her. I would definitely recommend Regal Kia to friends and family More

by rozlatt9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 04, 2025 -

Regal Kia Lakeland responded

Thank you for the fantastic feedback! We are thrilled to hear you had a great experience with Misty and the team. We truly appreciate your recommendation and we look forward to seeing you again at Regal Kia!

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