Terry Reid Hyundai

A very bad experience at the Terry Reid Hyundai dealership in Cartersville. I had had an unfortunate situation where I had purchased a car from a private owner. I have a major back issue and am tal dealership in Cartersville. I had had an unfortunate situation where I had purchased a car from a private owner. I have a major back issue and am tall and unfortunately the car was just too small for me with my issues but in excellent condition. I went to trade it in and warned the dealership I had spent my budget on the car and needed to trade down. I had told them I had been lowballed at dealerships before and had to leave, and I was re-assured they were very aggressive on their pricing. It is a 2018 fully loaded Subaru. They lowballed me and offered $13,000 for my car (what in the world) and I was shown a car fax that it is worth $11K but had it marked in fair condition (the car is in excellent condition). They came up to $17,000 and I still said no as they wanted me to pay an additional $20,000 on top of that I had already spent on the trade in car. I can't afford that. Then, I was offered $22,000 trade in with a $5,000 out of pocket amount if I purchased today and signed. I could of course do that. I asked for a moment for my mom and I to discuss, and the manager came over and I thanked him as we thought he was the one that made this offer happen. He said wait, wait - that is not correct, and the over was revoked. They tried to say it was only something to get approved. If that were the case, then why did I not have to sign any other offers they presented me. This is deceptive and a flat out lying. Please be careful going to this dealership - especially if you are in a bad situation, financially conservative and need honestly and fairness. See revoked offer and text stating that they aggressively price. Very bad experience. That is not the way you build trust or do business. More

I will not buy another car from Terry Reid for as long as Austin Nichols, the Finance Manager, works there. I have bought two cars previously but having to deal with the dealership to get my paperwork to fil Austin Nichols, the Finance Manager, works there. I have bought two cars previously but having to deal with the dealership to get my paperwork to file a gap insurance claim has been unbearable. I needed to file a gap insurance claim and I reached out to him and the Office Manager, Andrea Adcock for a copy of my sales contract. I have sent close to 20 emails with maybe 2 unhelpful responses. I had to go down to the dealership after a month of no response only to be given the wrong paperwork. When I reached out for the correct paperwork, I was again ignored for a month. Once again, I received the wrong paperwork when Andrea sent me the incorrect paperwork for a previous car. It has been two months of this complete lack of communication with no resolution in sight. I went down to the dealership again to get the correct paperwork only to be turned away and told it will be emailed to me on Monday. I have no faith that they will get me the paperwork when they say they will. Austin and Andrea have completely dropped the ball when it comes to handling this situation. More

Austin Nichols is the best. Austin made everything clear from start to finish. Austin went out of his way to make buying my 2024 Santa Cruz good. Thanks to Auston for everything Austin made everything clear from start to finish. Austin went out of his way to make buying my 2024 Santa Cruz good. Thanks to Auston for everything.🌟🌟🌟🌟🌟 More

A+ to several individuals who turned my car buying experience from a disaster due to the horrendous treatment we received from a previous salesperson - who would not show us the "deal" unless we commi experience from a disaster due to the horrendous treatment we received from a previous salesperson - who would not show us the "deal" unless we committed to buy "immediately" and the stated that were were "wasting his time" into a DREAM because or Capers Alston who is their superstar. He really made it happen for us. Capers is The Best. More

Howard was excellent in getting me a good price on a car. He stayed pass closing to make sure I was driving off with a car. Thank you Howard and Austin for helping. He stayed pass closing to make sure I was driving off with a car. Thank you Howard and Austin for helping. More

Oil change & tire rotation in record time it seemed on an unscheduled appearance during a rain storm. unscheduled appearance during a rain storm. More

Howard was amazing to work with. Bear is awesome and fun to work with. This is my 3rd vehicle I have purchased from Terry Reid and won't be the last. Bear is awesome and fun to work with. This is my 3rd vehicle I have purchased from Terry Reid and won't be the last. More

Was busy and got me in quick so I can go home after working third shift working third shift More

Matt is fantastic. Very professional kind and true to his word. He runs a true family like dealership that I'm proud to refer to and be part of. I had a issue and he r Very professional kind and true to his word. He runs a true family like dealership that I'm proud to refer to and be part of. I had a issue and he really came through helping me. Thank you Matt for being so helpful and awesome More