Mike Watson

Alecia personally was professional, attentive to my concerns and recommended services that were also needed. Alecia kept me advised of the status of how long the service would take, and offered me vesi concerns and recommended services that were also needed. Alecia kept me advised of the status of how long the service would take, and offered me vesicle because the service would take longer than expected. I never knew how long the troubleshooting and repair would take. she called me several times providing updates on the status several times. I've dealt with a lot of service representatives and by far Alecia was top of the list. I would definitely recommend her for any bonus or acknowledgement that is available for such an outstanding and valuable employee. Thank you Alecia! More

by r.J.BROAN Verified Customer Verified Customer

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It is a very nice dealership! My sales woman was excellent!. I did make a change on what model car I wanted. The one I wanted was brand new and it just come into the lot the night My sales woman was excellent!. I did make a change on what model car I wanted. The one I wanted was brand new and it just come into the lot the night before. It took several hours to get it ready. It would’ve been nice to of had a cold drink/ at least a water cooler in the waiting area. More

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Excellent and timely service. Exactly what I wanted, They have kept my car in great shape for years Exactly what I wanted, They have kept my car in great shape for years More

by lcullen0 Verified Customer Verified Customer

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BEWARE OF SERVICE DEPARTMENT - Missed leaking / rusted brake lines. Update: Manager Mike Watson left his number in a reply to my Google review, claimed to want to discuss and ‘make it right’. So I call brake lines. Update: Manager Mike Watson left his number in a reply to my Google review, claimed to want to discuss and ‘make it right’. So I called , left a VM, waited over 2 weeks, no call back. I assume the canned reply to bad reviews is purely for show, and they have no intention to correct the mistakes of their service department. Look at these reviews, cool that salesman are able to convince people to leave a good review while they’re buying a new car, but almost every review I can find regarding the service department on Google is terrible. Original review: Brought my CRV in for multiple services including new tires all around, transmission fluid change, oil change, and FRONT BRAKES. It appeared they did the job well so I paid and went on my way. I was coming back to have 2 new CV axles I purchased from NAPA installed, but the service advisor told me there was a recent policy change and they could no longer install customer supplied parts. No biggie, I understand liability and all. So I take my car to another garage to have the axles installed. They call me shortly after I drop the CRV off to tell me my front brake lines and distribution block are rusted, leaking, and dangerous. I came in to see it with my own eyes. I’m lucky I wasn’t in an accident. How in tf did Dover Honda not see these critical and dangerous front brake lines while replacing my front brakes, and performing more than one “multipoint safety inspection” on the vehicle. They were underneath that car MULTIPLE TIMES and missed this. Dover Honda’s negligence put me and my passengers at risk, find a garage you can trust and don’t put you and your family’s lives in the hands of this service department. More

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Best Honda dealer in the area! Always clean and upbeat. Not your usual sales team. Zero pressure and always available. Always clean and upbeat. Not your usual sales team. Zero pressure and always available. More

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Very happy with the dealership! David April was very helpful with the delivery process! Charley Lawrence greeted me with a great attitude and no pressure. I had done my research pr David April was very helpful with the delivery process! Charley Lawrence greeted me with a great attitude and no pressure. I had done my research prior to arriving but he went over everything to ensure I didn’t miss anything. Highly recommend More

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I've always heard great things about Dover Honda. I visited the dealership about a year ago looking for a used Honda CRV t\\ in good condition loaded with features. The salesperson I dealt with was I visited the dealership about a year ago looking for a used Honda CRV t\\ in good condition loaded with features. The salesperson I dealt with was phenomenal and my initial overall experience was good. After having the car for a couple of weeks, the batter died while I traveled for four days for work. This continues to be a problem and the car has been there several times determine what's wrong with it. Finally, after being told three or four times (and having the car stay overnight for diagnostics), I was informed a specific part was causing a power drain and kills the battery. I was told the part would need to be replaced and I would need to cover the installation. I was told a part would be ordered and would arrive in three days. This was over three weeks ago and I never heard back from the dealership. I have been calling the dealership asking for the person in Service I was working with, only to be sent to voicemail. The Service person, Service Manager, and now General Manager will not return my phone calls. I imagine the dealership is understaffed and overworked. I only need someone to tell me what the status is of my repair. I travel for work and I'm tired of coming back to a car that's dead, I can't do this any more. I won't be back to this dealership. Don't contact me about trying to make this right, it's too late. More

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From the first step to the last step was handled with such care, professionalism and integrity. Highly recommend this team, this dealership and the very kind and capable hands of Julie! The best experien such care, professionalism and integrity. Highly recommend this team, this dealership and the very kind and capable hands of Julie! The best experience! More

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