Mike Wagner

Rude employee who interrupted me multiple times after discussing price. I wanted to write about my experience at Pappas Toyota and specifically with the employee “Smilin’” Mike Wagner. I put a deposit do discussing price. I wanted to write about my experience at Pappas Toyota and specifically with the employee “Smilin’” Mike Wagner. I put a deposit down on a used car over the phone and went in a few days later to look at it. Once I was satisfied with the vehicle, I went into Mike’s office to discuss price. I told him what I wanted to pay and he became very rude and standoffish afterwards, telling me I wasted his time with such a lowball offer and “made him stay late” (which I made it clear in the texts that I was not likely going to buy tonight as I had to secure financing with my bank first). I told him I would like to still order one in the future but he interrupted me, said “have a nice night”, and got up to leave his office. He’s about as sleazy a car salesman as I’ve ever met, down to the ridiculous name – “Smilin’” Mike – which of course he’s only smiling until the rubber meets the road. I can’t speak for the rest of the employees, but I’d avoid this dealer simply for employing rude salespeople. After all, usually where there’s smoke, there’s fire. More

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Great service department, wonderful facilities and just awful, uninspired sales people. Not that they aren't pleasant, just don't do anything other than numbers you could get online. Not a great experience awful, uninspired sales people. Not that they aren't pleasant, just don't do anything other than numbers you could get online. Not a great experience at all. More

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Mike sold me a Highlander. He was very nice and professional When I come in for an oil change he always comes by and says hello and asks me how things are going. He was very nice and professional When I come in for an oil change he always comes by and says hello and asks me how things are going. More

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We have been going to Mike Wagner over 20 years at Pappas. He is the most honest salesman and we enjoy working with him. Pappas. He is the most honest salesman and we enjoy working with him. More

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I've bought a couple cars now from Mike. Always a great experience, I'll be back asking for Mike when I need another. Always a great experience, I'll be back asking for Mike when I need another. More

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Mike Wagner is so professional and trustworthy. I will buy from him again! I bought my Rav4 from him and years later a Corolla. I will return in the future. I will buy from him again! I bought my Rav4 from him and years later a Corolla. I will return in the future. More

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Great dealership- knowledgeable- helpful- great customer support and great experience. They took their time and helped us understand everything. support and great experience. They took their time and helped us understand everything. More

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I've bought my last three cars from Pappas and Mike Wagner is always my salesman. Very professional and fun guy to do business with. He always explains things where I can understand it and always hel Wagner is always my salesman. Very professional and fun guy to do business with. He always explains things where I can understand it and always helpful. Mike always goes the extra mile to make me feel welcome when I come to Pappas. I'll always buy my vehicles from Mike. And I've referred friends and family to Mike also. 👍👍 More

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Went in the other day to ask about transferring the extended warranty I had on my RAV4 to the person I was selling it too. A sales associate pushed himself on us stating that he would help us. He and extended warranty I had on my RAV4 to the person I was selling it too. A sales associate pushed himself on us stating that he would help us. He and another sales associate then proceeded to insult my friend who needed to use the restroom. He then proceeded to address our questions and “help us” in a demeaning and condescending tone. He “knew” what was and wasn’t the extended warranty covered and because the car in question was 7 years old and had low mileage that the warranty was no longer valid. He squawked on about how unless I had the platinum or extended coverage that the warranty was no good and that the person who I was selling the car too should be grateful that she was getting such a good deal. I looked at extended service contract when I got back home and found out that I had bought the extended service with the platinum which has a 10 year Certified Limited Warranty. I don’t know if it was because we were women or that my two friends, who I consider my family, we’re African-American women, is why we were treated so poorly. It really upsets me that I have bought 5 cars from Pappas, all new, then to be treated this bad. I strongly recommend if you are a women, a woman of color or an older person to visit another dealer. I strongly recommend to think twice about buying the extended service contracts on the Toyotas from this dealer, as it seems that they don’t want to honor the transfer of the extended warranty contracts even though it is used as a selling point to purchase these contracts. I am so disappointed in this dealership I will never purchase another car from them again or have my cars serviced by them. More

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Well as much as i like toyota i had to buy a used car from them , the first car while it looked and ran good was a bust , i had to have them come tow it out of my driveway , , it was infested with some from them , the first car while it looked and ran good was a bust , i had to have them come tow it out of my driveway , , it was infested with some kind of carpet bugs that bit us and got on my clothes, the manager told me he would work with me in getting another car , so we bought a 2016 Nissan rogue SV, very nice car, so we took it home then for a long drive , it started smelling like rotten eggs, i was furious, i called and the general manager promised to fix it, he did have it fixed , but he also promised to get us an owner's manual for it, that has been a couple weeks ago , and we still have not been able to register it because they have not sent us the title as yet either So I have no true records of its being serviced just what was reported to car fax. Which is iffy at best .The sales man did not cover any of the addons, i still have no idea how to use most of the buttons,and how to do this or that , i have had to guess how to turn on the wipers and headlights i had to figure how to program the navigation and sirus and the bluetooth ,still have no idea how to open the skylight , but i did figure out how to use the key bob to open and close the tail gate , So as much as i like toyota and believe me i have had many toyotas since my first toyota hilux that i bought brand new with 14 miles on it for $ 2,175. and change In April of 1970.I have to give the dealership a below average rating . You read it right 2 thousand 1 hundred and 75 dollars , Loved that little truck, it was like a little mule it went where jeeps could only hope to go . More

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