Mike Waddle | Page 30

Jesus Sanchez has been our salesman at Ford for our last three vehicles. We are always impressed with his professionalism. We hope that he always finds the best Ford for us in the future! three vehicles. We are always impressed with his professionalism. We hope that he always finds the best Ford for us in the future! More

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Outstanding service with the friendliest staff in the universe! Very knowledgeable and courteous highly recommend service dealership universe! Very knowledgeable and courteous highly recommend service dealership More

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My daughter-in-law brought her Ford Focus in for a simple oil change on September 30. After being convinced she needed a 90k mile maintenance, she agreed. $580.81 later she drove off in tears. Per the re oil change on September 30. After being convinced she needed a 90k mile maintenance, she agreed. $580.81 later she drove off in tears. Per the receipt, that included $313.95 in labor for: 1) Oil and filter change, 2) check brakes, 3) fill all fluids, 4) change coolant service (see below), 5) change air filter. As part of that visit, she asked them to check the brakes … which lead to the 90k mile maintenance. She was told and received a printout that the front/rear brakes, brake lines, and calipers were great - good for at least 12k more miles. 4 weeks later, while she is driving home from a funeral in Peoria - the rotors and pads on the brakes were gone. Buyer beware. Mike Waddle, Service Advisor, cannot be trusted. He took advantage of my daughter-in-law and we will never return to Arlington Heights Ford. There was no way they did an inspection worth $580. It was not only the brake issue, but our new mechanic checked the coolant system and antifreeze levels and said neither were filled or touched in the last 6-9 months. When she began asking question, all of sudden Mike Waddle had urgent phone calls to take. After 40 minutes later she left with the promise of a return call that never came. Buyer beware. Consider other options. Name of customer: Tori Basham More

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Best Ford dealership around. I choose them every visit. Fast and professional service every time. Fast and professional service every time. More

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Had engine issue and this dealership went beyond the normal course of business to resolve the issue on an immediate basis. Their professionalism by putting customer first deserves my future business. normal course of business to resolve the issue on an immediate basis. Their professionalism by putting customer first deserves my future business. More

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The best service center in the area. All of my vehicles repairs have been done by AH Ford. Tony always takes care of me and my vehicle. repairs have been done by AH Ford. Tony always takes care of me and my vehicle. More

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5 Star service every time I go there. Their Service Department is clean and organized. Department is clean and organized. More

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Mark Waddle did a great job. He researched that I had enough Ford Pass points to pay for my service with no further out-of-pocket on my part enough Ford Pass points to pay for my service with no further out-of-pocket on my part More

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Fast lane at this Dealership works the way it was designed to perform. Arrived at garage, Mike Waddle wrote out my work order. In and Out in less than 1 1/2 hr. Truck washed too. I called GOLF MI designed to perform. Arrived at garage, Mike Waddle wrote out my work order. In and Out in less than 1 1/2 hr. Truck washed too. I called GOLF MILL but I need an appointment for FAST LANE SERVICE and they would not be able to take me for 2 days. That is not, How Fast Lane should work. More

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Great service once again from a 30 years plus customer. Your new man Kevin seems like a fine young man. Keep up the good work ! Your new man Kevin seems like a fine young man. Keep up the good work ! More

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