Mike Treas | Page 4

Excellent service, as usual from Mike Treas. He takes pride in providing the best experience for customers and is an asset to the Koons team He takes pride in providing the best experience for customers and is an asset to the Koons team More

by JAGG2 Verified Customer Verified Customer

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Took my truck in for an oil change, tire rotation, and to fix the fan on the heat that only blew air when on "high". The oil change and tire rotation were done (in addition to a gasket on the oil pan needi fix the fan on the heat that only blew air when on "high". The oil change and tire rotation were done (in addition to a gasket on the oil pan needing replaced, which was fine)...BUT they also told us that there was a problem with the emergency brake that needed to be fixed too. All in it was more than $2500. The fan "fix" worked on the way home from the dealership but then didn't work the next day. When we called the next day to let them know, we were told that it would cost extra to have that fixed. When we reminded them the fan was one of the initial reasons we brought in to be fixed, we were told that they didn't replace the right part to permanently fix the issue. $2500+ later and the main issue wasn't fixed and we were told simply that we should just be happy with what they did and that they gave us a discount on the parts they did replace. After more than 10 years as car purchasers and service department customers, even for vehicles not purchased there, we will never, ever return to Koons for service or to purchase anything, nor will we be referring anyone to you for sales or service. If this is how your so called VIP customers are treated, I can't imagine how poorly you treat new customers. More

by TAMIRBENNETTE Verified Customer Verified Customer

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Thank You for an Excellent Service Experience Koons Ford of Annapolis Team, I would like to extend my sincere appreciation for the outstanding service I recently received at your dealership. The entire Ford of Annapolis Team, I would like to extend my sincere appreciation for the outstanding service I recently received at your dealership. The entire experience was professional, efficient, and clearly centered on customer satisfaction from beginning to end. Please share my special thanks with your Service Manager, Mr. Earl Moselby, whose leadership and professionalism were evident throughout the process. His attention to detail, clear communication, and commitment to high-quality service truly made a positive impression. I was pleased to leave a five-star rating and will confidently recommend Koons Ford of Annapolis to others based on this excellent experience. Thank you again for your dedication to providing exceptional service and for maintaining such a high standard of care for your customers. Sincerely, Dr. KM Graves More

by KGR9021056 Verified Customer Verified Customer

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Dealership still unable to resolve problem with a slow tire leak. also, no loaner cars available. Until issues resolved I would not recommend this service center tire leak. also, no loaner cars available. Until issues resolved I would not recommend this service center More

by jrslen228 Verified Customer Verified Customer

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I was disappointed in the time it took the service department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptabl department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptable. For the answers I received from the service writer my vehicle should have been completed in less than 2-3 days max. They test drove the vehicle and heard no noises from the wind, they reset the computer systems and checked the two key fobs. The two key fobs still don't work properly. I've dealt with this dealership years ago and loved it and referred many people to use this dealership. Unfortunately, the dealership has not maintained my respect and admiration currently. Things have changed and not for the betterment of this dealership. The communication from the service department was extremely absent. No responses from the phone messages that were left. More

by mwbella21 Verified Customer Verified Customer

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Mike T. was great as usual. They took care of my truck and got me out the door. was great as usual. They took care of my truck and got me out the door. More

by LAX2100 Verified Customer Verified Customer

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Always happy that Mike Deas is our service manager. Koons Ford overall has provided a consistently good customer experience. Koons Ford overall has provided a consistently good customer experience. More

by RJMORGAN1947 Verified Customer Verified Customer

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Engine light was on. Was charged $167 to evaluate. Now the is off so why did I pay $167? Was charged $167 to evaluate. Now the is off so why did I pay $167? More

by scottsteers Verified Customer Verified Customer

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It was easy to make an appointment and the service was perfect. The vehicle was ready as promised. Friendly and helpful. Mike Treas’ is very good. perfect. The vehicle was ready as promised. Friendly and helpful. Mike Treas’ is very good. More

by NEMARICH2 Verified Customer Verified Customer

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The experience was very easy and was stress less . The people servicing my truck was very helpful i The people servicing my truck was very helpful i More

by RONJ1 Verified Customer Verified Customer

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