Mike Treas | Page 4

Fantastic staff. Communication was very good. I would definitely bring my car back for service again. Communication was very good. I would definitely bring my car back for service again. More

by Scott Verified Customer Verified Customer

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Every Koons I get service at seems to get worse and worse. My brand new truck had a catalytic convertor stolen off it, at Koons on Security Blvd. Then I go to Koons in annapolis and they overbill me. I worse. My brand new truck had a catalytic convertor stolen off it, at Koons on Security Blvd. Then I go to Koons in annapolis and they overbill me. I wouldnt trust any Koons. More

by Koons Cant Be Trusted Verified Customer Verified Customer

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I arrived for a wait for 20,000 mile service and ended up waiting for over 5 hours . No one informed me about the delay or even kept me up to date. waiting for over 5 hours . No one informed me about the delay or even kept me up to date. More

by kluckman Verified Customer Verified Customer

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Paid for diagnostic fee and repair and still not fixed have to take it back to get it fixed and probably another diagnostic fee have to take it back to get it fixed and probably another diagnostic fee More

by LEEMECHANICAL01 Verified Customer Verified Customer

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Generally incompetent. I came in for a regular service, and they replaced a battery and somehow bricked my car for almost a week because they updated systems in the wrong o I came in for a regular service, and they replaced a battery and somehow bricked my car for almost a week because they updated systems in the wrong order. Terrible communication about when it was done. I was told every time I asked it would be finished that day and when it actually was finished, I didn't get a text or call about it. I had to twice to even get someone on the line to ask. Also, I asked them about a cruise control issue and they didn't fix it. I went to get my tires replaced elsewhere and they diagnosed that problem immediately and told me how to fix it More

by htsthns Verified Customer Verified Customer

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Mike and the service crew took care of the 100k service on my F150 same day and quickly. on my F150 same day and quickly. More

by SCOTT@JSG1.COM Verified Customer Verified Customer

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I already completed a review several days ago Please refer to that review for details which I provided refer to that review for details which I provided More

by JMDIEHL Verified Customer Verified Customer

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The best service department I have ever been to. I will always bring my Bronco Sport here. The team is always friendly and knowledgeable. I will always bring my Bronco Sport here. The team is always friendly and knowledgeable. More

by catherine.daras Verified Customer Verified Customer

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Had oil change done on time, and all the people answer my questions about my Maverick. A very good experience. questions about my Maverick. A very good experience. More

by raypiercy Verified Customer Verified Customer

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Earl and the guys are top-notch. Always fast and helpful. Thanks guys see you soon. Always fast and helpful. Thanks guys see you soon. More

by Daveo Verified Customer Verified Customer

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