Mike Skeltis | Page 3

Stood behind a used car purchase with great service. We purchased a used 2014 Ford Focus from the dealers used car department. The car had significant and difficult to diagnose electrical issues that wer We purchased a used 2014 Ford Focus from the dealers used car department. The car had significant and difficult to diagnose electrical issues that were not found during the usual car prep or on the Car Fax. The dealership was responsive, did their best to diagnose the problem, and provided a free loaner vehicle each time the vehicle was in service. It appears they finally found a difficult to diagnose problem and the car is running fine. We were very happy the dealership stood behind the 3 mos./3000 mile warranty. As problematic as the car has been, their service is great and we would buy another car from them again. More

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Saved my butt again! Had to bring my Expedition in again for some repair/maintenance work...got the job done and price was reasonable....and work trustworthy! This dealers Had to bring my Expedition in again for some repair/maintenance work...got the job done and price was reasonable....and work trustworthy! This dealership is my "go to"! More

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When my car was totaled my first stop was here and I was satisfied with their Preowned Department! Thank you to Alex Arnold and his Manager Brian Lagonda! satisfied with their Preowned Department! Thank you to Alex Arnold and his Manager Brian Lagonda! More

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Mike Skeltis always does an excellent job. He runs a great team that is professional, knowledgeable and friendly - 3 great service attributes. Mike is the reason we have used Suburban Ford for all of ou great team that is professional, knowledgeable and friendly - 3 great service attributes. Mike is the reason we have used Suburban Ford for all of our service needs for years now. We would never take our Ford vehicles anywhere else. More

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bad survices can not believe what he say's and sad when it takes weeks too a month to get you vehicles fixed especially when you tell them you need it back by a d can not believe what he say's and sad when it takes weeks too a month to get you vehicles fixed especially when you tell them you need it back by a date that you are going out of state for something very important and they didn't care at all... they had all the parts except one they had to order it in and still took them over a week too fix my truck very xxxxty services...………. More

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Thank goodness for Manager Mike S. I had a problem with my 2015 Flex blinker/lightbulb. Service originally stated 3 or more days I would be out of a car, manager Mike took the time to listen to my issue, my 2015 Flex blinker/lightbulb. Service originally stated 3 or more days I would be out of a car, manager Mike took the time to listen to my issue, and he was able to get my car in and literally fixed it right there!! I am so grateful for the help and service from Manager Mike/Sterling Heights Surburban Ford...I pass at least 3 other dealerships to get the quality help from Sterling Heights Surburban Ford!! Thank you so much for your help!! More

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Never going anywhere else. I have purchased my last 4 vehicles from suburban ford. Jeremy has always found me the best deal. He makes car shopping quick, easy and convenient. I have purchased my last 4 vehicles from suburban ford. Jeremy has always found me the best deal. He makes car shopping quick, easy and convenient. More

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Great Service Advisor I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with m I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with my car. Dan also stayed in contact with the Service Manager Mike and kept him up to date what was happening with my car. Of all the Service Advisors I have had through the years, Dan impressed me the most. More

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Great Experience and Great Saleman! Mike S. Did a Great job getting me into a new car. I had a bad experience with my trade in car so I was nervous . But he made the procedure go smoothl Mike S. Did a Great job getting me into a new car. I had a bad experience with my trade in car so I was nervous . But he made the procedure go smoothly and he explain everything to me that what was being done . He got me great Financing and I was very impressed with his professionalism. He spent the time going over everything with me in my car before I left the lot. I would definitely come back to Mike for my next car and Surburban Ford More

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Mgr. Mike S./Nick are very helpful. Mgr. Mike S. and Nick in customer service go above and beyond excellent customer service!! Just moments after I purchased my new/used Flex, there was Mgr. Mike S. and Nick in customer service go above and beyond excellent customer service!! Just moments after I purchased my new/used Flex, there was an extra key issue and an unknown 2 long hour wait for me and my little kiddo in tow. Mgr. Mike S. took the time to just hear me out, the used sales team really didn’t care, we’re misleading and not helpful to rectify the issue in regards to the extra key issue/long wait. However, Mgr. Mike S. made the unsettling car purchase experience so much better. Because of Mgr. Mike’s and Nick’s courtesy, attention, and understanding, I will be driving out of my way to have my Flex serviced at Surburban Ford Sterling Hgts. Thanks Mgr. Mike S. and Nick in service! More

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