Mike Skeltis
Mike Skeltis at Suburban Ford of Sterling Heights

Mike Skeltis

Service Manager

Suburban Ford of Sterling Heights

40333 Van Dyke Avenue
Sterling Heights, MI 48313

3.8
57 Reviews
3.8

57 Reviews

Write a Review

57 Reviews of Mike Skeltis

August 20, 2024

Dealership Rating
Employee Rating

We purchased a used truck and a very expensive extended warranty. We drove it fewer than 300 miles and took it in for a problem that should be covered by the warranty, They had the truck for over a month More

by kchilders1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Elder III

Aug 21, 2024

Suburban Ford of Sterling Heights responded

Thank you for your review. We're glad to hear our team was able to help turn things around for you! Please don't hesitate to reach out if there's anything you need in the future. Safe travels!

Aug 20, 2024

kchilders1963 responded

We did update our review. After going to the dealership personally they explanied things better. Part of it is the nature of the repair.

Nov 19, 2024

kchilders1963 responded

After a long 4 months of having our truck we finally got it back today. After a long battle with the warranty company the dealer made everything right. I want to thank them for repairing and standing by their product. Shame though on the warranty company.

July 01, 2024

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Mike got me in right away in the midst of a software hack on the dealership. I had some issues with a brand new platinum plus and he had them fixed within a day or two. Great Job Mike, Thanks! More

by cbailey165
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 01, 2024

Suburban Ford of Sterling Heights responded

We're glad to hear Mike was able to assist you promptly despite the challenges at Suburban Ford of Sterling Heights. Thanks for sharing your positive experience!

April 25, 2024

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Employee Rating

GREAT SERVICE! I YES, IT TOOK SOME TIME. REPAIRS OFTEN DO. REALISTIC EXPECTATIONS ARE IMPORTANT. WHEN IT WAS DONE, IT WAS DONE RIGHT AND I AM TOTALLY SATISFIED. I C More

by Alan S
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jason Jackson, Jim Saelens

Apr 25, 2024

Suburban Ford of Sterling Heights responded

We're glad to hear that you had a great service experience at Suburban Ford of Sterling Heights, Alan. We understand that repairs can take some time, but we're pleased to know that once the work was completed, you were totally satisfied with the results. We appreciate your realistic expectations and your understanding of the repair process. Your feedback is valuable to us, and we're here to ensure all our customers receive top-notch service.

October 15, 2023

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Employee Rating

Two years ago (2021) my wife and I purchased a 2018 “certified” Escape from you and luckily we added the full warranty. This was during the crunch year from covid where there were no new cars available More

by sanborn_dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim Saelens

August 31, 2023

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They were efficient and did a thorough job. They found an additional problem and corrected that too. More

by r
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jim Saelens

Sep 06, 2023

Suburban Ford of Sterling Heights responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 31, 2023

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Great Service! I always use the drop off service and what a time saver. I get a ride back to work and then they dropped my truck off when it was done. No work misse More

by anthonygarbo
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lagassa, Jason Jackson, Jim Saelens , Christopher Carlock, Isabella Palushaj, Deonta Spike

Sep 06, 2023

Suburban Ford of Sterling Heights responded

Hi Anthonygarbo, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 28, 2023

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Worst dealership! Will never go to a Suburban Ford dealership again. Our Escape was brought in before the warranty but because the dealership screwed up and closed our More

by debbiebitterman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim Saelens , Andrew Lietz

July 17, 2023

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I am very, very disassitified with Suburban Ford sales and service. I recently took delivery of an F-150 that test drove perfectly fine, but after taking delivery it immediately had an issue. The is More

by sean.demura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Lagassa, Jason Jackson, Jim Saelens , Christopher Carlock, Isabella Palushaj, Deonta Spike

June 28, 2023

Dealership Rating
Employee Rating

Thank you very much Michael Skeltis. Great service to my Ford Edge.Exceptional service done. More

by xhanarimelsen
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Brandon Service Advisor.Great work.

Jul 03, 2023

Suburban Ford of Sterling Heights responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 26, 2023

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Employee Rating

Great buying experience where everyone in the building makes you feel appreciated and valued as their customer. More

by chuckpower68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rich Kramer , Dragisa Radosavac

Jan 29, 2023

Suburban Ford of Sterling Heights responded

Hi, thank you so much for your positive comments about Suburban Ford of Sterling Heights! If you have any further questions, please give us a call. We're always happy to help!

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