Mike Segien

Everything has been done promptly and always with efficiency. A pleasure working with them at Dover Honda. efficiency. A pleasure working with them at Dover Honda. More

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Great service and Sales team. This is our 2nd car from Dover Honda. Bill Carney is the Best! This is our 2nd car from Dover Honda. Bill Carney is the Best! More

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Excellent recent service… driving in for an oil change with a $43,000.00 vehicle this dealership actually treats you with respect. Have purchased 7 Hondas from Dover Honda.. However, American Honda is with a $43,000.00 vehicle this dealership actually treats you with respect. Have purchased 7 Hondas from Dover Honda.. However, American Honda is very rude, condescending, and could care less about repeat customers. Although I love Honda vehicles, my 2021 passport will be my last. More

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Polite, care about their customers always on time with work being done they don't try to talk you in to work you don't require on your vehicle. Would never go anywhere else!! work being done they don't try to talk you in to work you don't require on your vehicle. Would never go anywhere else!! More

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Have always been timely n courteous. The payment process is excellent n personnel great to deal with. Thanks all. The payment process is excellent n personnel great to deal with. Thanks all. More

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Friendly staff. Knowledgeable sales and service personnel. Clean restrooms complimentary beverages,& snacks. All most competent. Knowledgeable sales and service personnel. Clean restrooms complimentary beverages,& snacks. All most competent. More

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Friendly, knowledgeable, employees in all departments. Do their best to get your concerns resolved in a timely manner Do their best to get your concerns resolved in a timely manner More

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Mike who checked me in couldn't have been more helpful with communicating all the info about progress of the repair. with communicating all the info about progress of the repair. More

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Been a customer for over 30 years. Good prices and excellent service. Would definitely recommend. Good prices and excellent service. Would definitely recommend. More

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I visited Dover Honda for an oil change and tire rotation. I was greeted by Michael Souter, Express Service Advisor, who was pleasant, professional, and detailed expectations for the upcoming ser rotation. I was greeted by Michael Souter, Express Service Advisor, who was pleasant, professional, and detailed expectations for the upcoming service. Unfortunately, for what should have been routine maintenance, the resulting effects were less than optimal. After the oil change and tire rotation was complete, the tire pressure light came on en route home. I returned to Dover Honda for a re-check of the tires' psi. The service advisor rechecked the psi on all the tires, and the tire pressure gauge was reset. The service advisor publicly reprimanded another colleague who had worked on the Honda Civic and told him not to set the tire pressure so high; and later told me that the reason the tire pressure light went on was due to a missed step with the tire rotation service ~ forgetting to reset the tire pressure gauge. It was an uncomfortable and confusing conversation for myself as a customer, and for the colleague who was publicly called out for being inept on routine vehicle maintenance. The next day, after arrival home, I noticed that the right passenger hubcap was missing ~ caused by work done the previous day during the tire pressure re-calculation. Additionally, there was a noticeable rattling sound from the right front side of the vehicle at 50mph+~ reminiscent of a similar occurrance 5 months ago when a bolt became loose and was retightened. I called Dover Honda service and was told that I could stop by anytime to have the hubcap replaced. I returned a couple of days later; however, the the Service department had closed early. I was never informed me of the early closure, and, additionally, I learned that the hubcap was not in stock and would need to be ordered. I will need to return to Dover Honda for a 3rd time ~for the hubcap, and the noticeable rattle ~ due to careless work done for simple, routine maintenance. Overall, a less than pleasant and frustrating experience (and, unfortunately, increasingly frequent). Will rethink future maintenance and service at Dover Honda. More

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