Mike Riccardi | Page 5

excellent listening skills Listening and trying to decipher symptoms expressed by a customer is extremely important, we all have a story and want to be heard. Jim Hierl my Serv Listening and trying to decipher symptoms expressed by a customer is extremely important, we all have a story and want to be heard. Jim Hierl my Service Advisor and Mike Riccardi Service Manager do this without judgement toward their client providing great customer service. Thanks!:) More

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Very Professional I am a Flemington BMW customer for 10 years and have always been treated in a professional manner. Bill Hinton is extremely knowledgable and makes yo I am a Flemington BMW customer for 10 years and have always been treated in a professional manner. Bill Hinton is extremely knowledgable and makes your buying experience a pleasant one. Service at Flemington is exceptional. More

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THIRD FLEMINGTON BMW X3 PURCHASE IN A ROW I bought my first BMW X3 from Flemington BMW at their fun exciting tent sale ne evening in 2008 and enjoyed driving it for years! The sales staff, esp I bought my first BMW X3 from Flemington BMW at their fun exciting tent sale ne evening in 2008 and enjoyed driving it for years! The sales staff, especially Bill Hinton is exceptional and such a pleasure to work with! I drove that X3 for 4 years and in 2012, I bought a new X3 and gave the first one to my daughter who drove it for the next 7 years and I knew she was in a safe reliable vehicle, that was fun to drive! I just traded it at 13 years old, and it had 137,500 miles and was still running great! BTW - the service department, headed by Mike Riccardi, Sr is outstanding as well! Now I bought my THIRD BMW X3 2019 from Bill Hinton once again! And I just love driving it! The sales experience is a pleasure - Bill is knowledgeable and easy to work with! No pressure. The entire sales experience including financing and closing on the car was easy! I was considering other vehicles, but I went back for the sales team and the BMW quality and reliability and I always go to Flemington BMW and Bill Hinton! More

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Rim Repair Early in March, I hit a pot hole which severely bent my two left rims. Flemington was quick to set up an appointment in order to get my car back in or Early in March, I hit a pot hole which severely bent my two left rims. Flemington was quick to set up an appointment in order to get my car back in order. They gave me a loaner vehicle, and replace both rims. I am very pleased with their quality and service. And how they were able to make my car whole again. More

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Service March Jim has overseen the service of my vehicles on numerous occasions. I know that he both cares about and understands my concerns. His knowledge of the Jim has overseen the service of my vehicles on numerous occasions. I know that he both cares about and understands my concerns. His knowledge of the vehicles is voluminous and he makes the connections between the symptoms I describe and possible solutions while always looking for the most cost efficient solution. More

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Excellent service from Dana Claxton! Recently I had to bring my new X5 into Flemington BMW for service. Dana Claxton was my service advisor for this round. Although I've been dealing with Recently I had to bring my new X5 into Flemington BMW for service. Dana Claxton was my service advisor for this round. Although I've been dealing with Flemington BMW for years I have only worked with Dana on small easy things and she was always quick and good. This visit, the problems with my car were was a bit more complicated than usual due to the newly redesigned vehicle systems. These problems were harder to diagnose and fix than usual. Dana was EXTREMELY helpful and thoroughly explained the problems and possible solutions extremely well. She called when she said she would, so I was never left wondering what the status of my vehicle was. I can't ask for better service care than I get here. Thank you! More

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Another great job Jim is always courteous, friendly, and knowledgeable. He provides me with updates as they occur and explains my options thoroughly. It's always comfor Jim is always courteous, friendly, and knowledgeable. He provides me with updates as they occur and explains my options thoroughly. It's always comforting to know that my vehicle is being taken care of properly. More

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Great new car experience This is the second vehicle I’ve worked with Tom on in my 14 year, 7 car history with Flemington Bmw. It’s just a pleasure to work with Tom. His kno This is the second vehicle I’ve worked with Tom on in my 14 year, 7 car history with Flemington Bmw. It’s just a pleasure to work with Tom. His knowledge of cars and especially BMW combined with him being an extremely nice guy really makes the whole process easy. He always follows up VERY quickly on any questions, You can’t get a better person to buy or lease a BMW from than from Tom. More

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Super Service...As always! On my 4th car from Flemington BMW, and one the reasons I am a returning customer is the level of service received with each vehicle. The staff is alwa On my 4th car from Flemington BMW, and one the reasons I am a returning customer is the level of service received with each vehicle. The staff is always very professional, friendly and accommodating. Service Manager Mike Riccardi is exceptional; always going above and beyond to ensure a high level of customer satisfaction. I can't say enough good things about this dealership. They've got my highest recommendation! More

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An outstanding dealership! I have been dealing with Flemington BMW for many years. I find the Sales Department as well as the Service Department to be the finest of any dealers I have been dealing with Flemington BMW for many years. I find the Sales Department as well as the Service Department to be the finest of any dealership I’ve ever used! My salesman, Bryan Clark, sales manager, Vince Dillon, and Service Department Manager, Mike Riccardi are terrific. This a first class dealerdhip in every regard. I would not hesitate to recommend it to friends or family. More

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