Mike Pierce
Mike Pierce at Big Star Cadillac

Mike Pierce | Page 13

General Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.6
146 Reviews
4.6

146 Reviews

Write a Review

Dealership Experience

10 yrs, 1 mo

Industry Experience

30 yrs, 2 mos

Specialties & Trainings

Dealership Management, and Creating customers for life

146 Reviews of Mike Pierce

April 24, 2022

Dealership Rating
Employee Rating

Everyone who I met was extremely nice and helpful. Mark Mauricio my salesman was the absolute best. My purchase was completed in 3 hours with easy and fair negotiations. I got everything I asked for. More

by Caddieval
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 20, 2021

Dealership Rating
Employee Rating

Great people did exactly as they told me they would. Phillip made selling them my current lease vehicle super fast and easy! They also paid me top dollar thanks guys! More

by Joe Parsons
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phillip Connor

August 06, 2021

Dealership Rating
Employee Rating

Excellent customer service advisor and pays a lot of attention to details. Really cares about her customers! More

by emilianwhite
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amie Gulli, Angela Davis, Denise Beyner-Stanley , Tausif Shah, zzJune zzBarron, David Balar/Service and Melvin Rosales

Aug 10, 2021

Big Star Cadillac responded

Thank you Emilian, we appreciate your business, kindness and friendship. Have a great day!

August 05, 2021

Dealership Rating
Employee Rating

If you are looking for a long term partnership, it’s here. The environment is welcoming and the client always comes first in terms of comfort in buying. We’ve purchased four vehicles from this locatio More

by arreolaf1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 05, 2021

Dealership Rating

Classic dealership that will hold on your trade and not be upfront with you. Take you’re car to multiple dealerships to get other bids, because they tried to hold $7,000 on my Dinali when 3 other dealershi More

by Eric Koob
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Benito Sanchez

Aug 05, 2021

Big Star Cadillac responded

Good afternoon Eric and thank you for your review. We certainly apologize that we were not able to come to terms on your trade-in. While we are very competitive with other dealers, we, like all dealers, can miss an appropriate bid on a rare occasion. It is possible that we did this in your case and we would be delighted to have our pre-owned director take a second look at your vehicle and you are welcome to bring your market comparisons with you. If you are interested, please send a brief note to internet@roncarterclearlake.com. Thank you again and have a great day.

Aug 05, 2021

Eric Koob responded

No, I’d rather work with a dealer that has more integrity than to mark up a car $15k over MSRP and hold on my trade $7k It’s a new car are there are market adjustments, but I’ve already heard back from Cavender and Covert and they are not marking their new incoming units up over MSRP and can place an order for exactly what I want and get my trade valued at what it’s worth. Please, anyone looking for a new Cadillac, look to other dealers. There are many in Houston and Austin and San Antonio aren’t screwing over their customers. Mike their GM was so proud to say he’s got 20 years in the business, but maybe people will wise up and help not make it till he gets to 21 years in the business by the way he speaks to people buying 100k cars.

May 15, 2021

Dealership Rating
Employee Rating

Me and my family have been dealing with this dearlership for the last 15 years. I will never go to another dealership, they treat all their customers like family. The customer service is always on point. I More

by Lemonical76
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio, Steve Sons , zzJune zzBarron

March 07, 2021

Dealership Rating
Employee Rating

Great experience. Interviewed me to determine what my needs were and the features I was looking for before just showing me cars. This made finding the car efficient. Everyone was polite and friendly. Got More

by bevdreher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio, Kelly Wilson

January 23, 2021

Dealership Rating
Employee Rating

We purchased a 2021 Cadillac Escalade from Ron Carter in Oct 2020. We experienced a few issues, none of which was dealer related. Mike Pierce has been extremely accommodating and helpful. Any dealership can More

by CLS77095
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 13, 2020

Dealership Rating
Employee Rating

Mark Mauricio is very professional and most informative. I really appreciated his and the dealerships transparency. The care towards my vehicle and me was awesome. More

by kippyjcar
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio , zzJune zzBarron

June 03, 2020

Dealership Rating
Employee Rating

Best in the business Go see Mark Mauricio and GM Mike Pierce. I have purchased 5 cars from these guys and no one beats them. I can't say enough good stuff about these gu More

by Shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio

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