Mike Pierce

I took my car in for an inspection and they found 5 recalls that needed to be taken care of . Not only did they do this in a timely manner but I also received a loaned vehicle that was outstanding. I e recalls that needed to be taken care of . Not only did they do this in a timely manner but I also received a loaned vehicle that was outstanding. I enjoyed the service , customer service && literal hands on experience . The entire staff is exceptionally knowledgeable, professional and great to work with . 10/10 experience. More

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Took it to this dealer to have the engine replaced due to known Hyundai issues. Dealership kept the vehicle for over for months. Less than six months later the engine knock sensor went out. Now they are r known Hyundai issues. Dealership kept the vehicle for over for months. Less than six months later the engine knock sensor went out. Now they are refusing to replace under warranty amd want over $800 to replace a part that costs less than $100. They also told us we needed a transmission service and cabin air filter. The transmission had been serviced 1 week prior and the cabin air filter was also replaced at this time. This dealership service department will not stand behind their work and are dishonest. Stay away from this dealership More

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If I could give negative 5 stars, I would. If you’re considering getting your car serviced here, I strongly urge you to look elsewhere — even if it means driving to another city or state. TRU If you’re considering getting your car serviced here, I strongly urge you to look elsewhere — even if it means driving to another city or state. TRUST ME. My engine died unexpectedly, and the manufacturer recommended this dealership based on proximity. Unfortunately, I didn’t know any better — and that mistake cost me weeks of stress and frustration. It took two weeks just to get an appointment, with no mention of delays or staffing issues. When my car was finally towed in, the service advisor told me they’d diagnose it and submit a claim to the manufacturer within a day or two. I was even given a number to call or text directly. But then… nothing. Two days passed. Then four. I texted on a Friday — no reply. Called and left a message Saturday — no reply. Sent another message Monday — still no response. Even the manufacturer rep could not reach them after trying for two days. When I showed up in person the following Saturday — a full week after my car arrived — I found out that NOTHING had been done. The service manager gave me excuses about how it’s a “four-hour job to diagnose,” yet my car had been there two weeks. No apology, no urgency, no effort to help — not even offering a courtesy or rental car. The lack of professionalism was unreal. Trying to transfer my car to another shop was a nightmare too. I tried on three separate occasions to arrange a transfer, leaving message after message. Again — no call back. Eventually, I had to call the sales department, and thankfully, someone there had the decency to help get me connected. Bottom line: This dealership offers the worst customer service I’ve ever experienced. You’ll waste your time, your energy, and potentially your money — and get nothing in return but mental exhaustion. I wouldn’t wish this kind of treatment on anyone. More

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I appreciate the excellent service you provided for me and Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. Thank you and Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. Thank you More

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Hyundai of Cool Springs was accommodating to all of my needs and was prompt, efficient and thorough in caring for my car. needs and was prompt, efficient and thorough in caring for my car. More

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Got a recall serviced on a trunk latch. The team was nice and quick to get the job done. They even topped of my fluids which was kind of them. Overall it was a great experience. and quick to get the job done. They even topped of my fluids which was kind of them. Overall it was a great experience. More

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Having had service on Lexus, Mercedes, and Chevy's I have been terribly disappointed in the lack of communication from the service department. i have a new Palisade with a warranty problem and am on week 4 o been terribly disappointed in the lack of communication from the service department. i have a new Palisade with a warranty problem and am on week 4 of getting it repaired and 4 hours past due from promised repair time. No answer at the service department and the message box is full. I will not buy another Hyundai due to this and will be trading in shortly, if I can get it repaired. More

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Kim and all of the people I saw at Hyundai of Cool Springs were get to work with. I had been to three car dealerships before coming here. Unlike the others, they respected me and gave me a fair deal. Springs were get to work with. I had been to three car dealerships before coming here. Unlike the others, they respected me and gave me a fair deal. I will continue to come back. More

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Called for an appointment and they were able to book me on the same day. Routine scheduled maintenance interval performance and it was handled quickly and efficiently. on the same day. Routine scheduled maintenance interval performance and it was handled quickly and efficiently. More

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Always great service, I have never had a bad experience with this dealership. I have a 2012 Hyundai Sonata and they have always done my service. Great people. with this dealership. I have a 2012 Hyundai Sonata and they have always done my service. Great people. More

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