Mike Pahlas
Mike Pahlas at Columbia Ford Kia

Mike Pahlas

Service Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.8
393 Reviews

Grew up in Franklin CT,father owened a small service station where I grew up learing/working on cars.Went to Norwich Tech and started working for Ford in 1984.I enjoy the chalange of the ever growing automotive field.

Dealership Experience

27 yrs, 11 mos

Industry Experience

41 yrs, 11 mos

4.8

393 Reviews

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393 Reviews of Mike Pahlas

March 14, 2026

Dealership Rating
Employee Rating

Had my car for a week for brakes & brake line! Didn’t tell me about Tire special. I waited hour for a pickup and when I called to check on driver found out they forgot to tell driver I was waiting More

by mkaplan2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey , Bobby Eskey

Mar 16, 2026

Columbia Ford Kia responded

We here at Columbia Ford KIA are sorry your recent visit was not up to ours and your standards. I do thank you for the time and phone call to let us know so we can continue to help you with any and all service needs. Michael Pahlas Service Manager

March 10, 2026

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This dealership has been the only place I've taken this car for service. The service is very good. More

by RBTMURZYN
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 10, 2026

Columbia Ford Kia responded

We’re delighted to be the only service choice for your Kia Cadenza. Mike and our team appreciate your trust and are glad the service met your expectations. We look forward to caring for your car again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 10, 2026

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Jimmy was presented with an impromptu visit by an unhappy customer and handled it with grace, calm and professionalism. He was accommodating, FAST, pleasant and delivered on his word. There were no false pro More

by courtneymaratta
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Mar 11, 2026

Columbia Ford Kia responded

Hello Courtney: Although we are disappointed to hear about your trying experience here at Columbia Ford Kia, we do appreciate your honest feedback. It is great to hear that Jimmy remained professional and helpful. We hope you give us another chance at your business. Eric Gates General Manager egates@columbiaford.com

March 09, 2026

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Work was scheduled one week in advance and completed in a very timely manner.with out delay. More

by JOEA3033
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Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Columbia Ford Kia responded

It’s great to know your service was scheduled smoothly and finished without delay. We’re pleased Mike and our team could keep your Ford on the road so efficiently. Thanks again for choosing us. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 07, 2026

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Only been there for 2 oil changes. It went fine. I need 10 more words More

by Mark
Service Price Transparency
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Recommend Dealer
Yes
Mar 07, 2026

Columbia Ford Kia responded

We’re pleased to have served your Ford twice for oil changes. It’s rewarding to hear everything went smoothly on both visits. We look forward to assisting with your vehicle’s future maintenance. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

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I cannot say enough good things about the quality and honesty of the work performed here. I drive an hour away to use this dealership because no other location near me comes close to their level. More

by Abadcabassa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Fernando Cruz

Mar 06, 2026

Columbia Ford Kia responded

It’s fantastic to know you choose us for Ford Expedition service even with the hour drive. We’re proud that our honest approach and quality work make the trip worthwhile and look forward to welcoming you back. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

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Columbia Fird goes beyond and above to keep their customers happy and satisfied. Our family recommends Columbia Ford for your family More

by DARLENEOPO
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Columbia Ford Kia responded

It’s great to know our team goes the extra mile to keep your family happy with our service. Thank you for recommending us and trusting us with your Kia Sorento. We look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 02, 2026

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The associates with this dealership are very friendly, courteous and helpful. They ensure that your car buying or maintenance experience is superb. More

by weathernature
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Columbia Ford Kia responded

Thank you for recognizing our friendly and courteous team. We’re delighted they made your Kia Niro EV service experience superb and look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 01, 2026

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They never told me my car had been in an accident, and their service department awful. They didn’t fully service my car twice when I brought it in. More

by idaryan27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 04, 2026

Columbia Ford Kia responded

Hi IDARYAN27! I am very sorry to hear about your subpar experience. I would like to gather some more information from you so we can arrange a satisfactory resolution to your concern. What about the servicing was not complete? Please give us a call so we can identify the proper things to discuss. Your username here makes it difficult to determine who you are and what you brought to us to service! Please call me at your convenience so I can help! Best, Mike Pahlas Columbia Ford KIA 860.228.2886

February 28, 2026

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Everything was great. Go back again next time send friends and have a nice day. welcome to Columbia. See you tomorrow. More

by DONNELL1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz, Adam Wanegar

Feb 28, 2026

Columbia Ford Kia responded

Thank you for sharing your experience. We’re glad your Ford F-250 service went smoothly and appreciate you recommending us to friends. We look forward to seeing you tomorrow! Mike Pahlas Service Manager mpahlas@columbiaford.com

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