Mike Mrofchak
Mike Mrofchak at Mercedes-Benz of Palm Springs

Mike Mrofchak | Page 3

Service Advisor

Mercedes-Benz of Palm Springs

4095 E Palm Canyon Dr
Palm Springs, CA 92264

Contact Me
5.0
37 Reviews

I love to watch both NFL and NCAA football games on the weekend. Favorite vacation spots include Hawaii and Cabo San Lucas.

Dealership Experience

17 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

Languages Spoken

English English

5.0

37 Reviews

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37 Reviews of Mike Mrofchak

June 05, 2026

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in the past , work on the car at Mercedes has often been confusing and disorganized ! No transportation home, didn’t have time to clean car, etc. Yesterday was unbelievably organized!! Must be the new owne More

by susancherven
Service Price Transparency
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Recommend Dealer
Yes
Jun 09, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your 5-star review, Susan! We're delighted to hear that your recent experience at Mercedes-Benz of Palm Springs was such a positive one. Providing organized, efficient service, clear communication, and a seamless customer experience is always our goal. We appreciate your honest feedback and are thrilled that this visit exceeded your expectations. Thank you for your continued trust, and we look forward to serving you again in the future. Safe driving!

June 05, 2026

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Car was repaired as described. Than you very much for the service. It’s my place for service. More

by mphorneca
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Recommend Dealer
Yes
Jun 09, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your 5-star review! We're pleased to hear that your vehicle was repaired as expected and that you were happy with the service you received. Earning your trust and becoming your preferred destination for Mercedes-Benz service means a great deal to us. Thank you for choosing Mercedes-Benz of Palm Springs, and we look forward to taking care of your vehicle for many years to come. Safe driving!

June 04, 2026

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Efficient. Mike Mrofchak is the best always there for you and that convertible Maybach in the show room is a beauty More

by anthony.fama
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Recommend Dealer
Yes
Jun 09, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your 5-star review, Anthony! We're delighted to hear that your experience was efficient and that Mike Mrofchak continues to provide the exceptional service you've come to expect. We'll be sure to share your kind words with him. Thank you for choosing Mercedes-Benz of Palm Springs, and we look forward to serving you again in the future. Safe driving!

June 01, 2026

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Efficient, courteous, friendly, Mike communicated as the process was being completed. Did a follow- up prior departing. Physically went to the car to show me the item was fixed. Thank you More

by Pattib
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Recommend Dealer
Yes

Other Employees Tagged: Loaner cars, gentlemen was very approachable

Jun 02, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your 5-star review of Mercedes-Benz of Palm Springs. We're delighted to hear that Mike provided an efficient, courteous, and friendly service experience while keeping you informed throughout the process. Taking the time to communicate clearly and personally review completed repairs with our customers is an important part of the exceptional service we strive to deliver. We appreciate your kind words and look forward to serving you again in Palm Springs.

May 30, 2026

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They addressed my concerns. They were thorough and the service was completed in a shorter time than expected. More

by ctnovales
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Recommend Dealer
Yes
Jun 02, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your 5-star review of Mercedes-Benz of Palm Springs. We're delighted to hear that our team thoroughly addressed your concerns and completed the service more quickly than expected. Providing efficient, detail-oriented service and clear communication is what we strive for every day. We appreciate your trust and look forward to serving you again in Palm Springs.

May 29, 2026

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The best service I have haf at Palm Springs Mercedes in fifteen years. Since they have upgraded their software.. Great communication. More

by DAVIDJANCARLSON
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Recommend Dealer
Yes

Other Employees Tagged: Garrett Whitaker

May 29, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your wonderful feedback! We're delighted to hear this was the best service experience you've had with Mercedes-Benz of Palm Springs in fifteen years. Providing excellent communication and a seamless service experience is always our goal, and we're pleased to know the improvements we've made had a positive impact on your visit. We truly appreciate your loyalty and look forward to serving you again in the future.

May 29, 2026

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Mike Mrofchak has been servicing my vehicles for years, and I honestly can’t recommend him enough. He is professional, and always goes above and beyond to make sure everything is done right. Mike has consi More

by sandra C Elizarraras
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Recommend Dealer
Yes
May 29, 2026

Mercedes-Benz of Palm Springs responded

Thank you, Sandra, for your wonderful feedback! We're thrilled to hear that Mike Mrofchak has consistently provided exceptional service over the years. His professionalism, honesty, attention to detail, and commitment to customer care truly reflect the standard we strive for every day. We appreciate your trust and loyalty, and we're grateful for your recommendation. We look forward to continuing to assist you with all of your vehicle service needs in the future.

May 29, 2026

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Professional, competent, efficient, plus excellent customer service describes every interaction I've had with Mercedes Benz of Palm Springs employees over the past ten plus years. More

by dt214
Recommend Dealer
Yes

Other Employees Tagged: Erick Ramon

May 29, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your continued trust and loyalty! We're honored to have earned your confidence over the past ten years. Providing professional, efficient service and exceptional customer care is what we strive for every day at Mercedes-Benz of Palm Springs. We truly appreciate your kind words and look forward to serving you for many years to come.

May 24, 2026

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Outstanding service! Had a 100,000 mile service done…Additional work was required and video evidence of the issues were sent to me for review and approval…Everything was More

by redstone
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Recommend Dealer
Yes
May 26, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your wonderful feedback about Mercedes-Benz of Palm Springs Service. We’re thrilled to hear your 100,000-mile service experience was handled professionally and efficiently. Providing transparent communication, including video inspections and clear service recommendations, is an important part of the premium Mercedes-Benz ownership experience we strive to deliver. We truly appreciate your support and look forward to assisting you again in the future.

May 23, 2026

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This dealership and specifically my Advisor Mr Mike Mrofchak was very thoughtful and thorough. All of my questions were answered honestly and in a way I could clearly understand. I appreciate his assis More

by Charmaine09
Recommend Dealer
Yes

Other Employees Tagged: Manny was excellent with his video inspection

May 26, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your wonderful feedback about Mercedes-Benz of Palm Springs Service. We’re thrilled to hear Mike Mrofchak provided such thoughtful, thorough, and transparent service throughout your visit. Delivering clear communication and a personalized Mercedes-Benz service experience is always our goal, and we truly appreciate your kind words and continued trust in our team!

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