I have purchased several cars from a variety of
dealerships and I have never experienced a transaction as smooth as this. No haggling, no harassing, no gouging, very honest, very friendly, very hel
dealerships and I have never experienced a transaction as smooth as this. No haggling, no harassing, no gouging, very honest, very friendly, very helpful, and everyone there expressed their appreciation for our business.
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by wakaylac
Verified Customer
Verified Customer
Apr 11, 2025 -
INFINITI of South Bay responded
Thank you so much for the kind words and for taking the time to share your experience! We’re thrilled that this was the smoothest car-buying experience you’ve ever had! What a compliment! Providing honest, friendly, and hassle-free service is what we strive for, and it means a lot to know we hit the mark. We truly appreciate your continued business and look forward to helping you again in the future!
Best regards,
Anita Ruiz
New Car Manager
INFINITI of South Bay
This dealership and Mike were awesome.
I’ve never been helped so quickly and efficiently.
I’ve never been helped so quickly and efficiently.
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by janicerichardson
Verified Customer
Verified Customer
Apr 01, 2025 -
INFINITI of South Bay responded
Hi Janice,
Thank you for choosing INFINITI of South Bay for your recent new car purchase.
We're so glad to hear that you had an excellent experience with Mike, your sales consultant! We agree, he's a valuable member of our team. We're also happy to know that Willie in finance was quick and efficient in assisting you.
We hope you absolutely love your new car! And remember, our service team is also here to help with any maintenance or repair needs you may have in the future.
Thanks again for your business!
Best regards,
Anita Ruiz
New Car Manager
INFINITI of South Bay
Edison did a great job being clear and concise.
As well as professional during the entire visit!
As well as professional during the entire visit!
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by Ernest
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2025 -
INFINITI of South Bay responded
Dear Ernest,
Thank you for taking the time to leave a five-star review regarding your recent service experience at INFINITI of South Bay.
We are very pleased to hear that Edson provided you with clear and concise communication, and that he maintained a professional demeanor throughout your entire visit. These are qualities we highly value in our service team, and we're glad to know Edson exemplified them.
We will be sure to pass along your positive feedback to Edson. Thank you again for your business and for recognizing his excellent service. We look forward to assisting you with any future needs at INFINITI of South Bay.
Sincerely,
Carlos Robles
Service Manager
INFINITI of South Bay
Again, I'll say INFINITI of South Bay has been a 5-Star
Spa - for ALL my automotive needs.
JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE
Spa - for ALL my automotive needs.
JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE PROTECTION PROGRAM, and MAINTENANCE CARE PLAN reduced my bill, a quite expensive bill, to nil ($0)!
The sheer joy having such a degree of security and peace of mind, I'll always relish.
And following "Coach" always ensures THE WINNING DEAL!
Many thanks to Anita Ruiz, Aldo “Coach” Ginossi, and Mike Molles, actually the entire regiment, while I'm at it.
Cheers, all
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by tdhc
Service Price Transparency
Nov 18, 2024 -
INFINITI of South Bay responded
Wow! Thank you so much for this incredible review!
We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
MIKE PROVIDED EXCELLENT SERVICE!
! HE WAS PATIENT' AND KNOWLEGEBLE EDUCATED US ON OUR NEW QX50 ANTICIPATED OUR NEEDS! MADE OUR PURCHASE EASY BREEZY! EXCELLENT EXPERIENCE!
! HE WAS PATIENT' AND KNOWLEGEBLE EDUCATED US ON OUR NEW QX50 ANTICIPATED OUR NEEDS! MADE OUR PURCHASE EASY BREEZY! EXCELLENT EXPERIENCE!
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by toneysuzey
Jul 10, 2024 -
INFINITI of South Bay responded
That's the Mike we know and love! Kind, patient, consultative. Thank you for such a nice review; we will be sure to share your feedback. At INFINITI of South Bay we do things the "South Bay Way"... and to us that means making it easy to do business with us. We are so pleased that you had an "easy breezy" experience and that Mike provided an excellent experience. Please be sure to tell your family and friends, as your recommendation is our best compliment.
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Kaz was AMAZING!
Took care of me and accommodated my crazy schedule! From the time I reached out to the time the deal was made was a total of 45 minutes and that’s on
Took care of me and accommodated my crazy schedule! From the time I reached out to the time the deal was made was a total of 45 minutes and that’s only because I got busy at work. I had my new vehicle delivered to my door just a few hours later. Easy handoff and was able to make my next appointment on time.
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by cileciafoster
Verified Customer
Verified Customer
Oct 24, 2023 -
INFINITI of South Bay responded
Cilecia,
You are so nice! Thank you for posting such a well-written and heartfelt review of your experience here at INFINITI of South Bay with Kaz. He truly is one of the best because he makes things easy - easy to understand and easy to do business. We understand that Mile and Miles also participated in your experience and we thank you for also recognizing them personally. Please know that if and when you need maintenance or repair services on your vehicle that our service department is just as amazing as our sales team. Thanks for your business!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Everyone here is top notch from Kas our sales manager, to
Anita our finance manager, and Mike who showed us how to use all the technology on our new car! They have exceptional customer service and we so enjo
Anita our finance manager, and Mike who showed us how to use all the technology on our new car! They have exceptional customer service and we so enjoyed buying a car here!
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by zoti23
Verified Customer
Verified Customer
Sep 19, 2023 -
INFINITI of South Bay responded
Thank you so much for sharing your purchase experience with our team. And, thank you for recognizing Kas, Anita and Mike personally for their efforts in making your experience an exceptional one. Please tell your friends and family, as your recommendation is our best compliment. We appreciate your time in posting and we appreciate your business. Thank you for choosing INFINITI of South Bay.
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Super friendly and responsible team.
Very good service and patient team. Excellent shopping experience thanks
Very good service and patient team. Excellent shopping experience thanks
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by Carmenying
Verified Customer
Verified Customer
Sep 19, 2023 -
INFINITI of South Bay responded
Carmen,
We are so pleased to learn that our team was super friendly, patient and provided good service. Thank you for sharing your sales experience here at INFINITI of South Bay. Unlike other dealerships, our goal is to first find out what is right for our client. Every client has different wants, desires and needs. It is only when you can match this with the right vehicle that you can truly deliver a positive experience. We are pleased to learn that your experience was excellent. Thank you for your business and we look forward to taking care of your service and maintenance needs in the years to come. Welcome to INFNITI of South Bay.
Kelvin Bratcher
Owner & General Manager
INFINITI of South Bay
Amazing Team & service!
I was initially checking out a vehicle at Autonation next door to replace my Q60 but noticed the Infiniti dealership right next door so decided to go
I was initially checking out a vehicle at Autonation next door to replace my Q60 but noticed the Infiniti dealership right next door so decided to go check it out. I’m glad I did, I got the vehicle I wanted, Mike, Larry and Ali were patient and helpful. Highly recommend!
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by Phforeign
Verified Customer
Verified Customer
Sep 19, 2023 -
INFINITI of South Bay responded
What a great example of our mantra... Best Selection, Best Prices and Best People. Thank you for detailing your journey to our dealership and ultimately your purchase from us. It is interesting how in life everything happens for a reason. You were with good people in Larry, Mike and Ali. You went home with a great vehicle at a great price. We hope that you share your experience with your friends as that would be our greatest reward. Thanks for your recommendation and we look forward to seeing you on your first service visit.
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
The dealership was amazing everyone was very nice and
respectful and helpful, very Attentive, overall my experience was excellent.
respectful and helpful, very Attentive, overall my experience was excellent.
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by ETEMPLES35
Verified Customer
Verified Customer
Sep 19, 2023 -
INFINITI of South Bay responded
Thank you personally for such a wonderful review, and for letting me know that my team was friendly, attentive, helpful and respectful. Delivering an exceptional experience is our goal. Count on INFINITI of South Bay for the best selection, the best prices and the best people in Southern California. We are here to serve you and thank you for selecting INFINITI of South Bay.
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay