Mike Majors

I have dealt with Family Hyundai since purchasing my vehicle and the service provided has always been excellent. vehicle and the service provided has always been excellent. More

by JPPW708 Verified Customer Verified Customer

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I have been going to this dealership for service over the past 10 years, but I feel like the quality has dropped significantly since 2020. Making an appointment for a check engine light took half my day, get past 10 years, but I feel like the quality has dropped significantly since 2020. Making an appointment for a check engine light took half my day, getting someone on the phone who could book the appointment was difficult. Then, I waited a little over six hours for them to resolve the issue. From waiting aimlessly to be checked by attendants to repeatedly asking the service desk to check on the status of my car, it was frustrating. I eventually found out my car was ready after I had to repeatedly ask the front desk to check, but by then, I had already missed a full day's work. I understand that some issues take time to resolve, but it feels like they focus more on oil changes than on customers with urgent issues and don't prioritize accordingly. The front desk did offer to have someone drive me to a location, but since I had moved well out of the area, I couldn't use this alternative. Having just bought a new car recently, I took this experience into account and decided not to buy from this dealership again to avoid this headache. More

by Majin20 Verified Customer Verified Customer

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The service was quite a wait but it was worth it. The staff was very friendly and professional The staff was very friendly and professional More

by JERRYTJOHNSON1061 Verified Customer Verified Customer

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The staff was really nice, clean, waiting area and quick services. My car was vacuum out. services. My car was vacuum out. More

by ROSSPATRICIA65 Verified Customer Verified Customer

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Check in for my appointment on time. After being checked in. I enjoyed some refreshments and TV. After being checked in. I enjoyed some refreshments and TV. More

by markholder66 Verified Customer Verified Customer

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Good excellent superior nice kind understanding caring brilliant smart intelligent very nice good caring very good brilliant smart intelligent very nice good caring very good More

by SMITH3691 Verified Customer Verified Customer

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Service Department is the best. Worth traveling to. Polite, informative can be trusted to provide great service. Worth traveling to. Polite, informative can be trusted to provide great service. More

by mcallahan722 Verified Customer Verified Customer

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Great experience always do! ! Ricky was great! Been there before and never had a bad experience not once!! ! Ricky was great! Been there before and never had a bad experience not once!! More

by kimonik Verified Customer Verified Customer

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Brought my wife’s car in for servicing. Service writer very courteous and polite. Got in and out in a timely fashion. Very happy Service writer very courteous and polite. Got in and out in a timely fashion. Very happy More

by TAMMYLIPUMA Verified Customer Verified Customer

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Excellent service! Issue was addressed and resolved…all of under warranty. I live over 20 miles away and pass another Hyundai dealer but it was worth it! Issue was addressed and resolved…all of under warranty. I live over 20 miles away and pass another Hyundai dealer but it was worth it! More

by IMISSU4REAL Verified Customer Verified Customer

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