Mike Macedon | Page 17

Timely and professional MMI unit in my Q5 froze up and new module had to be put in. Received a video from Mike W. In the service dept. explaining in detail the process. Also MMI unit in my Q5 froze up and new module had to be put in. Received a video from Mike W. In the service dept. explaining in detail the process. Also did a multiple point inspection of everything from tire tread to brake pad life. Also the car was washed when I went to pick it up. More

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Great customer service Great buying experience.. Great customer service.... Only place I will buy future vehicles... Overall a wonderful experience from beginning to end Great buying experience.. Great customer service.... Only place I will buy future vehicles... Overall a wonderful experience from beginning to end.. Always greeted and treated in a professional manner More

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New car purchase The purchase process went smoothly. Everyone was very friendly and helpful. Mike took time with me to go over all the options and explain how everythi The purchase process went smoothly. Everyone was very friendly and helpful. Mike took time with me to go over all the options and explain how everything worked. More

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Great dealership Went in and was thinking it was gonna be another dealership but was way wrong. Very friendly ppl not pushy at all. Mike macedon was my sales guy and h Went in and was thinking it was gonna be another dealership but was way wrong. Very friendly ppl not pushy at all. Mike macedon was my sales guy and he Gave me a great deal on a car without any hassle. Def buy from here again and recommend friends and family here More

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Car buying experience My experience here at Hoffman estates Audi was the best I have had. The customer service was top notch and very accommodating. If you are looking for My experience here at Hoffman estates Audi was the best I have had. The customer service was top notch and very accommodating. If you are looking for an Audi Hoffman estates is the place to go. More

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Excellent Customer Service I have previously owned an Audi S4 (4.2L V8), and was searching for just the right vehicle that would give a similar performance feel. Because Audi do I have previously owned an Audi S4 (4.2L V8), and was searching for just the right vehicle that would give a similar performance feel. Because Audi doesn't release every model every year, I actually waited quite a few years to find the perfect match - the 2018 TT RS. I had been to several dealers in the area and was disappointed that many sales people were not specialized in the RS line or conveyed strong technical knowledge of the Audi vehicles. I knew exactly what I wanted, it was just a matter of who I wanted to establish a relationship with to buy the car and then to maintain it. I walked into Audi Hoffman Estates and was immediately greeted. I said what I was interested in, and was introduced to Mike Macedon as the expert. He did not disappoint - he's very professional and respectful of all his customers. He spent a lot of time with me, answering questions and discussing technical aspects of the vehicle. As a female customer, that quality is sometimes hard to find. It's clear Mike is a car enthusiast and really enjoys his job and where he works. I ordered the TT RS after talking to Mike and, for that type of vehicle, thought the price was fair. The TT RS ended up being on allocation for 6+ months and Mike kept in contact the whole time with status updates and what he was doing to try to get an allocation released, or to help me get the car sooner. Mike has always been courteous and communicative. When he was finally able to secure the car, he had all the administrative work done in advance. The purchasing experience couldn't have been easier. Mike also introduced me to Rick Kelstrom in the service department, and Rick has also been excellent to work with. If you're lucky enough to work with Mike and Rick, I highly recommend going to Audi Hoffman Estates. More

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This has been by far the most enjoyable purchase process I really appreciate your professionalism, personality, hospitality and by far the utmost important to me, honesty, during our transaction. I have pur I really appreciate your professionalism, personality, hospitality and by far the utmost important to me, honesty, during our transaction. I have purchased 3 new cars over the last 10 years and with all three I had to walk away from the negotiations more than once. This has been by far the most enjoyable purchase process and I thank you for your assistance. I will recommend your services to anyone interested in purchasing a new Audi. More

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All around very satisfactory car buying experience. Did not find it necessary to do a lot of "shopping" for the Audi I was looking to purchase. Normally not the case when buying a car. Could I have "s Did not find it necessary to do a lot of "shopping" for the Audi I was looking to purchase. Normally not the case when buying a car. Could I have "shopped" the same car around the area for a better price? Yes, and might even have been able to save a few dollars. But, thanks to Mike and the reputation of the dealership I felt it not enough of a difference to spend the time and energy to do so. The deal I received I considered fair, which is all I expect during a car-buying experience. More

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Consistently Great Service Mike Torelli, Eric Dufort, and Mike Macedon, along with the rest of the staff, consistently provide excellent service. They are knowledgeable, person Mike Torelli, Eric Dufort, and Mike Macedon, along with the rest of the staff, consistently provide excellent service. They are knowledgeable, personable and attentive to detail. As the owner of a design and manufacturing business with a global distribution network, I appreciate the challenges they face and the high quality of service they provide. More

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New car purchase This could be the best car buying experience that I ever had. From no haggling over price to preparation of the paper work. Mike did a great job in ex This could be the best car buying experience that I ever had. From no haggling over price to preparation of the paper work. Mike did a great job in explaining all the features of the car and how it was improved over my old Q7. And Nick showing me how everything worked when I picked up the car. The whole staff deserves the highest rating. That is why I am a repeat customer More

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