Mike Latham | Page 12

Awesome Service The staff are all very courteous and even the rental agent. The waiting room is very clean and comfortable and inviting It even has a deli The staff are all very courteous and even the rental agent. The waiting room is very clean and comfortable and inviting It even has a deli More

by NSGUAM Verified Customer Verified Customer

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Job done right the first time Fast and efficient service for my Camry. I brought my car in without an appointment and was able to leave after having a minor service performed, in Fast and efficient service for my Camry. I brought my car in without an appointment and was able to leave after having a minor service performed, in about 1 hours time from start to finish. No hard sell from the service writer. Just honest recommendations. More

by cmfclj Verified Customer Verified Customer

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Smooth operation from start to finish From the beginning, when dropping off my vehicle- to the actual waiting while the service work was performed... Then paying for the service and receiv From the beginning, when dropping off my vehicle- to the actual waiting while the service work was performed... Then paying for the service and receiving my car: everything went smoothly. From start to finish, the entire visit to this dealership was stress free and actually enjoyable. The work was performed without any issues and my car was washed when I received it. I'm a very happy, repeat customer. More

by cmfclj Verified Customer Verified Customer

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Misled; bait and switch ; pressured While the staff people were nice, I have some issues with what I was told and the length of time the process took. I thought the days of the high pre While the staff people were nice, I have some issues with what I was told and the length of time the process took. I thought the days of the high pressured car buying experience were over. NO! To be fair, staff have met with me and have been patient in listening to, and addressing some, of my concerns. 1. Original sales guy told me car had premium sound system, which got me on the door. He was wrong. 2. Internet sales manager who negotiated the price told me I had to buy two add-ones, that the dealership required it. He was wrong. Now, he did finagle some $$ off, through coupons, to pay for it. But I did not want them (an additional alarm system and an anti-theft program). 3. I was told I was getting the loan through my credit union. Wrong. They switched it to a much higher interest rate and longer term through Toyota,s finance company. I learned this at the last minute as I was signing documents. 4. The finance guys rushed me through the signing process and did not go through the contract line by line. He completely forgot one fairly important piece of paper. 5. This finance guy did the hard sell on me re buying additional maintenance cover age which I did not want. He told me a much lower price...so I agreed...but on the contract it was a much higher price. I’ve been able to resolve a couple of these issues, which is good. But the overall experience has left a bad taste in my mouth. More

by LIZFRIEND90 Verified Customer Verified Customer

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In and out, no worries! This service center is awesome! Saw me on time and had my vehicle ready to go in about 45 minutes. Comfortable waiting area, too. A good value for my This service center is awesome! Saw me on time and had my vehicle ready to go in about 45 minutes. Comfortable waiting area, too. A good value for my TotalCare plan. More

by Lew Stool Verified Customer Verified Customer

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Fast courteous very helpful customer service The staff were very courteous and friendly and knowledgeable. I was greeted in a friendly Manner and right away. The service was fast I didn't have The staff were very courteous and friendly and knowledgeable. I was greeted in a friendly Manner and right away. The service was fast I didn't have to worry about anything More

by KRYSTAL.XIONG Verified Customer Verified Customer

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Great Everyone here is awesome. Very good customer service, super nice, good prices, and got the deal done in a reasonable amount of time. Thank you maita Everyone here is awesome. Very good customer service, super nice, good prices, and got the deal done in a reasonable amount of time. Thank you maita More

by RACHDARROW40 Verified Customer Verified Customer

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wonderful service as always!!! i love going here they are always helpful and service is always quick! I will always go to Maita for any of my car needs! i love going here they are always helpful and service is always quick! I will always go to Maita for any of my car needs! More

by JUSTINEY_ROSE Verified Customer Verified Customer

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Great people Brought the Rav in for service. Writer was active almost instantly. The service writer covered all details and was friendly and intuitive. The owner Brought the Rav in for service. Writer was active almost instantly. The service writer covered all details and was friendly and intuitive. The owner viewable screen is great. He understood my needs and was helpful. Fast turn-around. I did not appreciate someone calling me after I made the appointment online, to try to sell me a new car. (The online appointment page was great though, easy to use) More

by jon30539 Verified Customer Verified Customer

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Amazingly quick service. As a Service Dept. customer for over 25 years, I have had no complaints. The sales group is another matter. Passed between five different employees As a Service Dept. customer for over 25 years, I have had no complaints. The sales group is another matter. Passed between five different employees and promises of a Macy's gift card & a cash offer for my old vehicle not kept. More

by G Fleming Verified Customer Verified Customer

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