Mike Knott
Mike Knott at Blue Springs Ford

Mike Knott | Page 4

Service Advisor

Blue Springs Ford

3200 NW South Outer Rd
Blue Springs, MO 64015

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rated
43 Reviews

Dealership Experience

18 yrs, 4 mos

Industry Experience

23 yrs, 4 mos

not yet
rated

43 Reviews

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43 Reviews of Mike Knott

October 16, 2018

Dealership Rating
Employee Rating

Great experience as usual. Excellent service and I will also be buying tires from Mike. He is very friendly and had always gone out of his way to help me. More

by KES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 16, 2018

Blue Springs Ford responded

Thank you for letting us know how we did! We appreciate your business.

October 14, 2018

Dealership Rating
Employee Rating

Best Ford dealership in town This place is wonderful. They take care of me every time. Straight up reliable, dependable and honest. Service department has a wonderful staff tha More

by Fordfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Bell , Richard Curtis, Jim Howard, Ryan Jenkins, Darin King, Mark Scott, JW Williams

October 10, 2018

Dealership Rating
Employee Rating

Overcharged I have used this place twice and they have screwed up twice. The first time they wrote my name down wrong and my VIN wrong so after a couple days they More

by Mwiss76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 10, 2018

Blue Springs Ford responded

We appreciate your feedback! I apologize about your recent experience. It's our goal that you have an excellent experience every visit. I'm confident that we can resolve this. Please call me Ryan Jenkins Service Drive Manager 816-224-7367

October 09, 2018

Dealership Rating
Employee Rating

Got an oil change and very pleased as always They are all so very nice and helpful these great people go out of there way to help in any way they can very pleased More

by Shawn.kilgore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 09, 2018

Blue Springs Ford responded

Thank you for letting us know how we did! We appreciate your feedback.

October 06, 2018

Dealership Rating
Employee Rating

Service Fantastic customer service, everyone working there is always so nice and helpful! The time it took for my service appointment was extremely fast as we More

by warlike_symbol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Bell , Richard Curtis, Jim Howard, Ryan Jenkins, Darin King, Mark Scott, JW Williams

September 26, 2018

Dealership Rating
Employee Rating

So excellent at what they do From the time you pull your vehicle in for service to your time spent in the waiting area to the friendly cashier checking you out of service, nothing More

by JAMESWEATHERSBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sandy Tresenriter, Andrea Mercer

September 26, 2018

Dealership Rating
Employee Rating

Bad transmissions It took 3 weeks to get my car done. Spent almost 2 full weeks waiting on parts. But the service manager Ryan took good care of me after I couldnt get More

by Hillbilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Jenkins

Sep 26, 2018

Blue Springs Ford responded

I am sorry that you had to wait so long for parts. It sounds like we could have had better communication, and we will address that with our team. Thank you for the feedback and we hope to earn your business again in the future.

September 26, 2018

Dealership Rating
Employee Rating

Something else wrong My passenger airbag indicator light stays on And my AC/Heater fan doesn’t work now! It was working when I dropped it off for air bag recall More

by Blue ink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 26, 2018

Blue Springs Ford responded

Thank you for the feedback! I apologize about your recent experience. I'm confident we can resolve this. Please call me at your earliest convenience Ryan Jenkins Service Drive Manager 816-224-7367

September 26, 2018

Dealership Rating
Employee Rating

Recall on my car and was quick to get it taken care of I love taking my car here. They are always friendly and dedicated to their job. The best service I’ve ever had when it comes to my car. More

by Brittdlc1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Bell , Richard Curtis, Jim Howard, Ryan Jenkins, Darin King, Mark Scott, Sandy Tresenriter, JW Williams

September 24, 2018

Dealership Rating
Employee Rating

exceptional service as usual It was exceptional service, as usual. Everyone was courteous and explained the process and finished in a timely manner. Washing the car at no addition More

by carmykcmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Bell , Richard Curtis, Jim Howard, Ryan Jenkins, Darin King, Mark Scott, JW Williams

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